Cindy Jean Charles
Pawtucket,RI
Summary
Seasoned Customer Associate with 8 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. I am a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Fidelity Investments Financial Customer Associate
Fidelity Investments
05.2022 - Current
- Taking phone calls helping people with 401k and pension needs
- Assist with operational tasks
- Helping customers understand tax and IRS guidelines
Office Clerk/Guardian
Usentra ( Rhode Island Bureau Of Investigations)
Warwick, RI
01.2016 - 02.2022
- Enhanced communication within the office by organizing regular meetings, distributing agendas, and capturing meeting minutes.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
Education
Bachelors in English -
Rhode Island College
Providence, Rhode IslandBlackstone Academy Charter School
Pawtucket, Rhode Island01.2014
Skills
- Logical
- Problem-solving
- Applies and enforces risk mitigation control
- Microsoft Office
- Adobe Acrobat
- Exceeding customer expectations
- Sales Transactions
- Data Evaluation
- Account Updates
- Project management abilities
Timeline
Fidelity Investments Financial Customer Associate
Fidelity Investments
05.2022 - Current
Office Clerk/Guardian
Usentra ( Rhode Island Bureau Of Investigations)
01.2016 - 02.2022
Bachelors in English -
Rhode Island College
Blackstone Academy Charter School