Cindy Jewtraw

Work History

Senior Customer Service Representative

Apria Healthcare Group Inc.

Tampa, Florida

01.1997 - 10.2024

Answered incoming calls on the que
Completed all data entry by obtaining all patient demographics, diagnosis and ordering physician, and insurance information.
Called and verified all insurance information and correct billing address
Kept all patients or caregivers abreast on orders and its outcomes.
Received orders from physicians and hospitals to provide patients with the needed durable medical equipment. Such as mobilizers Cpaps, ventilators, oxygen, hospital beds and etc.also for disposable wound care supplies. Also includes diabetic supplies and monitors and much more.
Obtained qualifying diagnoses based on Medicare’s guidelines.
Used all office equipment from the windows computer, Microsoft, fax machine, copier and other equipment.

Staff Floor Nurse

Solaris Health and Rehabilitation Center

Bayonet Point, FL

11.2013 - 11.2019

Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Measured vital signs of patients during the intake process, obtaining medical history and observing initial symptoms
Assisted physicians with patient care by taking vital signs, administering injections and performing other nursing duties
Initiated admissions, transitions and discharges by communicating with colleagues as well as patients and family members.
Ensured that all medications were administered accurately and on time as prescribed
Observed patients for any changes in their condition or behaviour, reported findings to the supervisor or physician in charge.
Maintained accurate medical records
Performed wound care including changing dressings, cleaning wounds, applying ointments and medications and providing other necessary treatments.
Conducted daily rounds visiting assigned patients ensuring they are comfortable and have all necessary supplies available.
Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
Assembled and used catheters, tracheotomy tubes or oxygen suppliers.
Identified changes in patient condition by observing skin color, pulse rate, breathing rate, blood pressure or other indicators; notifying supervisor as necessary.
Assessed pain levels using appropriate scales such as visual analog scale or numerical rating scale.
Implemented infection control measures such as hand hygiene according to hospital policies.
Responded quickly and appropriately to life-threatening situations utilizing advanced cardiac life support protocols when necessary.
Supervised CNAs delivering care. Also completed yearly evaluations of the CNA’s.

Pediatric Home Health Nurse

PSA Home Health

Hernando County, USA

04.2013 - 10.2013

Provided a stable environment for patients requiring home health
Monitored mechanical ventilators and artificial airway equipment
Provided support and counseling to patients and family members as required
Administered pulse oximetry and oxygen therapy as required
Took all appropriate steps for infection prevention and control
Performed all tasks in coordination with attending physician staff
Completed initial assessments of patients and family to determine and address individual home care needs.
Assessed patient conditions during in-home visits, developing personalized care plans.
Monitored vital signs and symptoms, adjusting care plans as necessary.
Coordinated medical equipment rentals and installations for home use.
Educated patients and families on disease management and prevention techniques.
Conducted risk assessments in home environments to ensure patient safety.
Utilized electronic health records to document patient care accurately and comprehensively.
Provided wound care, including dressing changes and monitoring for signs of infection.
Managed the administration of intravenous (IV) therapies and nutrition.
Advocated for patient needs with healthcare providers and insurance companies.
Assisted patients with daily living activities, including bathing, dressing, and grooming.
Coordinated with physicians and healthcare teams to update patient progress and adjust care plans.
Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Observed strict safety measures, including checking medication dosages before administration to patients.
Delivered high level of nursing care to ill children in residences.
Charted changes in patient conditions
Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Administered enteral feedings and flushes through g-tube or Nasal tube.

Logogistics Coordinator

Apria Healthcare Group Inc.

Tampa, USA

11.2004 - 11.2009

Quality Assurance in Durable Medical Equipment
Customer Service
Billing, Scheduling
Data Entry
Insurance verification and obtaining necessary authorizations
Posting payments
Created detailed route maps for drivers using GPS navigation systems.
Analyzed daily shipping volumes, vehicle capacities, and driver availability to optimize routes.
Monitored the progress of each route and adjusted as necessary to ensure on-time deliveries.
Maintained records of all route information including stops, mileage, and fuel usage.
Researched alternate routes to avoid traffic delays or road closures due to construction or other issues.

ENTERAL NUTRITION CSR

Apria Healthcare Group Inc.

Tampa, Florida

08.2000 - 11.2003

Obtained vital information in qualifying patients for at home enteral therapy from physicians offices along with a qualifying prescription based on Medicare’s allowances.
Handled customer inquiries and complaints in a timely manner.
Identified customer needs and provided appropriate solution
Researched required information using available resources
Calculated calories per day based on pts weight to obtain the correct amount of cans per day allowed under Medicare’s guidelines.
Ordered supplies and pumps needed per patients each month and placed on a reoccurring shipment each month.
Ordered ostomy supplies on current and new patients including wafers and pouches based on Medicare's allowances.
Coronated appointments for therapists to fit patients with prosthetics and obtained authorization with the contracted insurance companies for payment and billing purposes..

Summary

Overview

Work History

Senior Customer Service Representative

Staff Floor Nurse

Pediatric Home Health Nurse

Logogistics Coordinator

ENTERAL NUTRITION CSR

Education

Diploma - Nursing

GED -

Skills

Certification

Timeline

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