Cindy J Lopez
Burke,VA
Summary
Results-oriented Office Manager equipped to maintain and manage office systems. Meticulous and collaborative professional capable of independently managing daily needs and special projects. Promotes excellence in demanding, deadline-driven environment.
Overview
24
24
years of professional experience
Work History
Office Manager
JKS Services
Fairfax , VA
01.2019 - 01.2022
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Updated details in company database by keying in customer contacts and delivery dates.
- Managed office inventory and placed new supply orders.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Coordinated administrative operations to bolster workflows and improve productivity.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Analyzed client orders and available driving personnel to plan and execute within client needs and expectations.
- Drafted and modified contracts, including terms negotiation.
Office Manager/HR Assistant
Institute of Makers of Explosives
Washington, DC
04.2006 - 12.2018
- Managed overall office administrative and logistical functions, assisted with bi-annual IME meetings.
- Worked with vendors to ensure proper operation and maintenance of office equipment.
- Tracked inventory of all IME products.
- Maintained the IME membership database.
- Liaised with building management to address office and common space issues.
- Prepared publications and products for shipment by generating shipping labels for courier pickup.
- Assisted Event/Meeting Planner to oversee event logistics.
- Worked closely with HR/Hiring Manager and provided new-hire orientation, addressed related budgetary matters.
- Oversaw workforce management and staff scheduling to keep office operations running smoothly.
- Assisted in organizing corporate luncheons, dinners, conferences and special events.
- Managed office budget to handle inventory, postage and vendor service.
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
- Liaised with HR management to devise and update policies based on changing industry and social trends.
- Designed marketing material: IME history tri-fold brochure, and "Explosives Make it Possible brochure".
- Managed office inventory and placed new supply orders.
- Collected and collated data submitted for the biennial State Fee Directory and IME Annual Tonnage Data.
- Managed office budget to handle inventory, postage and vendor services.
- Coordinated travel arrangements by booking hotel rooms, and flights for staff.
Front Desk Coordinator
OrthoVirginia
Alexandria , VA
06.1998 - 04.2006
- Scheduled and followed up on patient appointments, collected and processed patient co-payments and maintained patient files.
- Assisted non-english speaking patients with spanish-english translation and interpretation.
- Checked patients in and out for appointments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Protected patients by observing strict HIPAA guidelines.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Compiled physical and digital documents, charts and reports.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
Education
Bachelor of Arts - Political Science And Government
Trinity Washington University
Washington, DC05.2003
Skills
- Team Player with strong interpersonal skills
- Bilingual/Fluent in Spanish
- Microsoft Office
- Attentive to customer/member needs
- Vendor Management
- Administrative operations
- Collaboration
- Process optimization
- Proactivity
- Team-oriented attitude
- Event coordination
- Marketing
- Member service and support
Timeline
Office Manager
JKS Services
01.2019 - 01.2022
Office Manager/HR Assistant
Institute of Makers of Explosives
04.2006 - 12.2018
Front Desk Coordinator
OrthoVirginia
06.1998 - 04.2006
Bachelor of Arts - Political Science And Government
Trinity Washington University
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