Cindy Johnson
Spring,TX
Summary
Dedicated Medical Professional with 8 years of experience in patient examinations, administrative duties, and managing medical records. Skilled in handling laboratory specimens and medications, ensuring comprehensive patient care and operational efficiency. Proven expertise in insurance verification and billing, enhancing healthcare service delivery through meticulous attention to detail and effective communication. Seeking to leverage skills in a Medical Professional role. Diligent Scheduling Coordinator with background in coordinating schedules and ensuring smooth operations. Successfully streamlined scheduling processes, enhancing overall efficiency and productivity. Demonstrated strong organizational and communication skills to manage complex schedules and adapt to changing priorities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Baptist Memorial Health Care
01.2023 - 04.2025
- Verified and managed patient insurance information, ensuring accuracy and compliance with third-party payer guidelines and HIPAA requirements.
- Communicated with insurance carriers and other stakeholders to resolve discrepancies and verify patient benefits, facilitating timely payment approvals and claims processing.
- Collaborated with internal teams, including Billing Specialists and Medical Coders, to address coding errors and discrepancies, enhancing the accuracy of insurance claims.
- Generated detailed reports on trends in denied claims to support management's decision-making processes and improve billing practices.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Precertification Specialist
Southeast Texas Hyperbaric Medicine Center
01.2022 - 12.2022
- Interviewed and registered patients upon phone contact or admissions, ensuring accurate data entry and verification of patient information, demographics, and insurance coverage.
- Protected sensitive medical information by adhering to security protocols and collaborated with departments to resolve issues and ensure accurate data flow.
- Conducted detailed research on payer policies for pre-certification, followed up on pending requests, and explained application denials to facilitate further action.
- Answered phone calls and messages for ER-physician medical facility, scheduling appointments, and handling patient inquiries.
- Streamlined precertification processes by implementing efficient tracking systems and prioritizing urgent cases.
- Conducted thorough follow-ups with insurance companies, ensuring timely receipt of authorization numbers for approved services.
Certified Medical Assistant / Billing and Coding Specialist
SWLA Center for Health Services Pediatric Center
01.2017 - 11.2021
- Collected and maintained accurate patient information, including medical history, billing (ICD-9), and insurance details, ensuring seamless admission and discharge processes.
- Entered and managed patient data in databases, maintaining accurate records for improved information accessibility and communication among staff.
- Informed patients and caregivers about hospital procedures, policies, and billing information, addressing inquiries and concerns to enhance patient experience.
- Conducted general administrative tasks to support the operational efficiency of the healthcare facility.
Education
High School Diploma - General Education
New Iberia Senior High
05.1997
Diploma - Medical Administrative Assistant/ Medical Assistant
SOWELA Technical Community College
Ekg Technician -
Sowela Technical Community College
Lake Charles, LASkills
- Word Processing
- Medical Terminology
- Dialysis Experience
- EMR Systems
- Phlebotomy
- Icd-9
- Medical Billing
- Medical Coding
- CPT Coding
- Insurance Verification
- Icd-10
- Documentation Review
- Medical Scheduling
- Patient Care
- Communication
- Teamwork
- Patient Care
- Communication
- Teamwork
- Organization
- Problem-solving
- Attention To Detail
- HIPAA compliance
- Surgical care
- Calendar management
- Procedure scheduling
- Insurance verification
- Patient coordination
Certification
- Certified Phlebotomist
- Occupational Safety and Health Administration OSHA 10
- Certified Medical Assistant
- BLS Certification
- EKG Certification
Timeline
Scheduling Coordinator
Baptist Memorial Health Care
01.2023 - 04.2025
Precertification Specialist
Southeast Texas Hyperbaric Medicine Center
01.2022 - 12.2022
Certified Medical Assistant / Billing and Coding Specialist
SWLA Center for Health Services Pediatric Center
01.2017 - 11.2021
Diploma - Medical Administrative Assistant/ Medical Assistant
SOWELA Technical Community College
High School Diploma - General Education
New Iberia Senior High
Ekg Technician -
Sowela Technical Community College
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