CINDY JOHNSON
300 Parker Dairy Road, Dublin,GA
Summary
Dedicated professional with 20 years of experience seeking Healthcare Administration roles, Expertise in Customer Service, Office Management and Records Management. Experienced in fast-paced environments and adaptable to last-minute changes.
Overview
10
10
years of professional experience
Work History
Terminal Manager
OLB Trucking, LLC
Dublin, GA
03.2023 - 09.2024
- Assisted in developing budgets for each department within the terminal facility.
- Monitored customer satisfaction levels through regular surveys and feedback sessions.
- Conducted research into new products or services that could benefit the terminal operations.
- Maintained accurate records of all incoming and outgoing shipments for proper documentation.
Patient Care Coordinator
Remarkable Hospice
Dublin, GA
03.2022 - 09.2022
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
Office Manger/HR Assistant
Integrity Hospice
Dublin, GA
08.2018 - 02.2022
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Performed administrative tasks related to payroll processing or benefit administration.
- Updated employee database with changes in job title, salary information or contact details.
- Assisted with the development of training programs for staff members.
Healthcare Customer Service Representative
Ancora Pain Recovery
Dublin, GA
02.2015 - 07.2018
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Scheduled appointments for patients using the electronic health records system and processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
Skills
Scheduling Management, Office Management, Records Management, Customer Service, Human Resources, Electronic Health Records, Staff Training, Payment Processing, Admission and Intake Processing, Team Leadership, Communication and Prior Authorizations for Treatment
Timeline
Terminal Manager
OLB Trucking, LLC
03.2023 - 09.2024
Patient Care Coordinator
Remarkable Hospice
03.2022 - 09.2022
Office Manger/HR Assistant
Integrity Hospice
08.2018 - 02.2022
Healthcare Customer Service Representative
Ancora Pain Recovery
02.2015 - 07.2018
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