Cindy Jones
Advanced Medical Support Assistant
Raeford
Summary
Experienced with administrative support in medical settings, ensuring smooth patient interactions and efficient operations. Utilizes strong organizational skills and attention to detail to manage healthcare processes effectively. Knowledge of appointment scheduling, and patient communication to enhance service quality.
Overview
40
40
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Administration
02.2018 - Current
- Company Overview: This is a federal job
- Performs administrative duties for a patient aligned care team (PACT). Attend morning meetings with the PACT team to coordinate and collaborate a plan of care for the patient by support and management of provider panel using various patient databases to help facilitate a plan of health care for the needs of the patient for example, clinic scheduling and availability, cancellations thus make adjustments as necessary to serve the needs of the patient and/or clinic.
- Currently maintains 1 Pact Team for scheduling and entering Care in the Community (CITC) consults as needed.
- Receive patients both in person and telephonically in a courteous manner to schedule, cancel, and reschedule appointments as needed.
- Perform check-in and check-out functions.
- Also collect, scan, and update all health insurance as needed through ICB database.
- Acclimate new AMSAs to the panel and is able to type 45-55 words per minute.
- Very proficient in MS Word, Excel, and PowerPoint applications.
- This is a federal job
Secretary
Russell Paint and Construction
12.2017 - 04.2018
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Dispatched jobs to various employees from contracts.
- Ensure company bills paid and payroll duties carried out, thus balancing 2 checkbooks.
Front Office Assistant
Women's Care Florida
01.2017 - 11.2017
- Was responsible for greeting patients, verification of patient demographics, insurance information and checked in for patient appointments through the use of Electronic Clinical Works (ECW) system.
- Was responsible for checking out patients by way of Physician orders.
- Provided customer service, scheduled patients in person and telephonically through ECW system, collected and verified patient demographics.
- Added, updated and/or terminated health insurance during benefits verification process.
- Also determined what type of an appointment patient was required through clinic policy when scheduling appointments for annual visits and followed protocol for care to be provided during urgent care visits.
- Was responsible for answering and directing phone calls to appropriate individuals within the clinic.
- Was responsible to retrieve voicemails and callbacks to patient for appointment scheduling.
- Reviewed patient medical records for data validation following; scanning completion and data entry.
Office Automation Clerk
Womack Army Medical Center
05.1993 - 05.2016
- Company Overview: This is a federal job
- Key role user in the use of DOD Automated Time Attendance and Production System (ATAAPS) as Timekeeper Specialist. Responsible for monitoring employees for accurate time data entry making the necessary corrections as needed.
- Assisted employees with difficult time and attendance issues, acting as POC to Human Resource.
- Key role user in the use of the Defense Medical Human Resources System Internet (DMHRSI). Approved, corrected and maintained accountability data input to provide visibility of medical personnel assets for Active Duty, Reserve, Civilian, Contractor, Volunteer and Borrowed Manpower personnel working within medical activities and program offices of the Operating Room.
- Served as the primary and sole S3 Surgery Scheduler during Computer Specialist's absences (surgical case scheduler, post-operative data input,various surgical reports as requested and for statistical purposes.
- Maintained suspense dates on all recurring and special reports.
- Entered, manipulated, and/or retrieved information in support of administrative work utilizing an automated data processing (ADP) system.
- Composed correspondence and maintained a variety of office files and regulations according to the Department of Army filing system.
- Transmitted, received and acknowledged various information such as electronic mail, messages, facsimiles, disseminating as needed.
- Created and maintained conference room calendar.
- Very proficient in a variety of software packages such as MS Word, MS Excel, MS Publisher, Power Point and MS Outlook to create various spreadsheets, presentations, calendars etc.to support the office of automation functions.
- Received telephone calls directing to the appropriate individuals, greeted patients, visitors and/or family members and discerned the nature of calls and/or contact in reference to the status of patients in surgery and the post-surgical location.
- Effectively performed other directly related duties as required.
- This is a federal job
Finance Secretary
Jesus' Peace Ministries
08.2000 - 12.2012
- Simplified payroll processing by automating calculations and maintaining accurate employee records.
- Maintained compliance with federal and state regulations, staying abreast of changes to tax laws and accounting standards.
- Enhanced departmental collaboration with transparent communication around budgets and resource allocations.
- Improved cash flow management through meticulous bank reconciliations and cash flow projections.
Clerk Typist
Gorgas Army Hospital
05.1991 - 03.1993
- Worked as a Receptionist/Phlebotomist/Medical Transcriptionist for the Department of Pathology.
- As receptionist on a rotational basis operated the front desk, received patients and gave instructions to proper specimen collection.
- Received and processed laboratory specimens to be distributed to reference labs and maintained the legality in toxicology specimens.
- Rotated as phlebotomist, obtained venous and capillary blood specimens from adults and children using proper aseptic technique correctly selecting phlebotomy material for proper blood specimen collection and accurate labeling of the specimens.
- Served as a Medical Transcriptionist for the Department utilizing a dictaphone to transcribe pathological and autopsy reports.
Laboratory Specialist (92B)
US Army - Kirk Army Health Clinic
08.1985 - 07.1989
- As receptionist on a rotational basis to operate the front desk, received patients and gave instructions to proper specimen collection.
- Received and processed laboratory specimens to be distributed to reference labs and maintain the legality in toxicology specimens to be handled properly.
- As a phlebotomist, obtained venous and capillary blood specimens from adults and children using proper aseptic technique and correct phlebotomy material selection for proper blood specimen collection and accurate labeling of the specimens.
- Performed a variety of tests and evaluations in microbiology, chemistry, hematology, urinalysis, blood banking and serology interpreting results in or out of range, recording and reporting such results.
Education
High School Diploma -
DeSoto High School
Arcadia, Fl 05.2001 -
Skills
- Proficient in Microsoft Office
- Operational work center management
- Efficient typing ability at 45-55 wpm
Desired Locations
Fayetteville, North Carolina, United States
Pinehurst, North Carolina, United States
Raeford, North Carolina, United States
Timeline
Advanced Medical Support Assistant
Veterans Administration
02.2018 - Current
Secretary
Russell Paint and Construction
12.2017 - 04.2018
Front Office Assistant
Women's Care Florida
01.2017 - 11.2017
High School Diploma -
DeSoto High School
05.2001 -
Finance Secretary
Jesus' Peace Ministries
08.2000 - 12.2012
Office Automation Clerk
Womack Army Medical Center
05.1993 - 05.2016
Clerk Typist
Gorgas Army Hospital
05.1991 - 03.1993
Laboratory Specialist (92B)
US Army - Kirk Army Health Clinic
08.1985 - 07.1989
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