Cindy Joseph
Miami
Summary
Seeking a position; that would allow me the opportunity to use my skills and knowledge toward growth. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Document Index Tech
Mount Sinai Medical Center
11.2024 - Current
- Preps, collates and indexes protected health information into the Document Management System maintaining integrity of the legal medical record.
- Reviews documents for correct patient demographic information batching documents according to departmental procedures.
- Ensure the accurate and timely processing of records for patient care and coding.
- Work collaboratively to meet individual and departmental goals.
Public Assistance Eligibility Specialist
Department of Children's and Families
06.2023 - 06.2024
- Utilized computer-based systems to validate eligibility under current regulations
- Conducted interviews to validate applicant details
- Documented all client interactions and communications
- Calculate and authorize public assistance benefits based on eligibility.
- Provided clear explanations of benefit amounts to enhance customer comprehension.
- Stay updated on changes in relevant rules, laws, and procedures.
Specimen Technician
Quest Diagnostics
01.2022 - 12.2022
- Identified and resolved specimen issues, including missing information
- Demonstrates thorough understanding of compliance policies.
- Maintains high standards of adherence to protocols and compliance policies for preserving specimen integrity
- Collaborates effectively to streamline processes.
- We performed preventive maintenance on laboratory equipment, as required.
- Ensured accurate test result verification before distribution to physicians and healthcare professionals.
Medical Front Desk Receptionist
Interactive Therapy and Solutions
02.2020 - 03.2020
- Welcome patients and their families upon arrival for appointments
- Respond to phone calls and emails from patients
- Manage the office schedule for other team members
- Organize and file medical records and related documents
- Ensure the front desk and office operate efficiently and are well-organized
- Coordinate appointments and follow-up visits for patients
- Remind patients of their upcoming appointments via phone calls
- Utilize computers and medical office systems
Interviewing Clerk
Department Children's and Family
07.2018 - 01.2020
- Used computers or specified forms to compile, record, and code results or data from interviews or surveys.
- General clerk duties (photocopy, scanner, fax, etc.)
- Determining eligibility.
- Scheduled follow-up interviews when required, liaising directly with candidates to arrange suitable timescales.
- Entered participant data into databases.
Education
General Studies -
Miami Dade College
Miami, FL08.2018
Study Program - undefined
William H. Turner Technical Arts High School
06.2017
Skills
- Attention to Detail
- Microsoft Word
- PowerPoint
- Excel
- Google Docs
- Microsoft Teams
- Customer Relations
- Effective Communication
Languages
English, Native or Bilingual Proficiency
Haitian Creole, Full Professional Proficiency
Hobbies And Interests
Communications, Management, Customer Service
Timeline
Document Index Tech
Mount Sinai Medical Center
11.2024 - Current
Public Assistance Eligibility Specialist
Department of Children's and Families
06.2023 - 06.2024
Specimen Technician
Quest Diagnostics
01.2022 - 12.2022
Medical Front Desk Receptionist
Interactive Therapy and Solutions
02.2020 - 03.2020
Interviewing Clerk
Department Children's and Family
07.2018 - 01.2020
Study Program - undefined
William H. Turner Technical Arts High School
General Studies -
Miami Dade College
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