Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cindy Juarez

Kansas City,MO

Summary

Phone/Server at Minsky's Pizza and former Customer Service Representative at Synchrony Bank, with over 7 years of experience excelling in high-paced environments. Demonstrates strong leadership and problem-solving abilities, adapt in resolving customer issues and enhancing satisfaction. Skilled in training peers and managing customer interactions with a detailed-oriented approach, ready to bring dedication and refined skills to a dynamic team. Motivated and friendly worker with a flexible schedule, dependable, punctual, and willing to work.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Phone/Server

Minsky's Pizza
10.2017 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Customer Service Representative

Synchrony Bank
04.2019 - 05.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Van Horn High School
Independence, MO
05.2012

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Hospitality service expertise
  • Memory retention
  • Safe Food Handling
  • Cleanliness standards
  • Problem-solving abilities
  • Active Listening
  • Teamwork and Leadership
  • Delegation and Motivation

Certification

  • CCMA - Certified Clinical Medical Assistant

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Synchrony Bank
04.2019 - 05.2020

Phone/Server

Minsky's Pizza
10.2017 - Current

High School Diploma -

Van Horn High School

Similar Profiles

CREATE PROFILE
Cindy Juarez