Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Cindy Juskus

GILBERTS,IL

Summary

Actively seeking a position with an organization in need of an Accomplished and results- driven Mortgage Operation Specialists with 30+ years background in Performance Management & Improvement, Relationship Management, Training & Development, Consultation, loan Processing, Time Management, Multi-Tasking, and Problem Solving & Analysis. Extensive experience in assisting operations with the passion about quality & customer satisfaction, and in managing several local sales territories as well as growth of these territories. Strong record of improving efficiency, productivity, and profitability through process improvement techniques. Recognized for the ability to effect change using a solution based mindset retaining the ability to assess most situations quickly and adapt into the style that most fits the situation. Committed to quality service and performed responsibilities with professionalism & ethics even under extreme pressure while implementing established standards and procedures.

Overview

33
33
years of professional experience

Work History

Disclosure and Appraisal Desk Manager

Draper And Kramer Mortgage Corp.
GILBERTS, IL
02.2020 - Current
  • Manages approximately 20 people that are responsible for, initial disclosures, LE COCS, initial CDs and CD COCS.
  • Ensuring compliance, preparation, accuracy and timing are adhered to
  • Oversee and monitor all ECOA pipelines and functions, proactively manage deadlines
  • Review and work with compliance to update and manage policies and procedures, and make modifications and updates as necessary.
  • Work with IT to automate hard stops, set alerts and triggers to ensure files are disclosed with all state specific documents. COCs aren't missed, and money isn't lost
  • Stay current on all product guidelines, processes, government regulations and industry best practices.
  • Manage the appraisal desk approximately 7 employees
  • Assign appraisal orders in the appraisal platform system
  • Follow up on orders
  • Onboard panel appraisers and AMCs to our data base
  • Upload the appraisal to the LOS system and send to borrower
  • I review for issues, and QC
  • Manage the relationships with vendors, meet with them quarterly to go over service expectations and levels
  • Write policies and new procedures to ensure better service to the loan teams
  • Set up specific ordering groups
  • Write policies and procedures for best practices
  • Manage any concerns or issues that come up with the loan teams

Director of Mortgage Operations

Pinnacle Mortgage Funding, LLC
03.2015 - 02.2020
  • Manages the day-to-day loan production activities of first and second mortgages, including vendor management, internal control and process monitoring, and quality checks
  • Provide coaching, motivating and training all staff, Including loan originators
  • Identified and implemented workflow efficiencies
  • Provided technical support and updates to the LOS system, including writing business rules adding products and pricing
  • Monitored and provided reports as it relates to our daily production, exception and error reporting, quality control, and trend analysis.
  • Ensured the SLA’s were met from origination to close
  • Reviewed all loans to ensure compliance is met prior to disclosure
  • Ensured adherence to company policies and procedures
  • Managed the warehouse lines, requested wires and review file for post-closing prior to sale of loan.
  • Completed all quarterly production reports for the states we were licensed in.
  • Updated the company website.

Forensic Underwriter

Wipro
OPUS
10.2013 - 03.2015
  • Responsibilities include reviewing closed purchased loans and citing for fraud based on the job scope per client
  • Wipro- Represented WIPRO as a Subject Matter Expert for the end to end process
  • Participated as part of an Executive Management presenting the end to end mortgage solution to potential business partners through out the United States

Service Delivery Operations Lead

Accenture
11.2011 - 10.2013
  • Managed day to day operations with supervisory authority over multiple underwriters and processing teams.
  • Interfaces with senior management on a daily basis
  • Responsible for measuring and analyzing reporting metrics and responsible for production deliverables, including but not limited to loan volume, quality control, load leveling, pipeline management and reporting
  • Coached, mentored, and developed direct reports
  • Motivated and lead associates by example, effectively communicating individual, team and company objectives to optimize knowledge transfer and maintain corporate informational transparency wherever possible
  • Identified, implemented, and oversaw process improvements across departments in conjunction with the Project Management Office, Business Analysts and client(s)
  • Demonstrated the highest levels of integrity, character, and professionalism in every associate, customer, and client interaction as representative of Zenta Accenture and its management
  • Reported directly to Project Manger

Education

Associate of Science - Business

Northern Lights College
Ft St John, BC

Skills

Excellent organizational skills

Self -motivated

Computer competent in many of the industries LOS systems, fraud systems, underwriting and appraisal platforms

Dynamic communication and interpersonal skills

Excel in leadership and Management

Proven track record in optimizing efficiencies and exceeding goals

30 plus years in the mortgage industry

Timeline

Disclosure and Appraisal Desk Manager

Draper And Kramer Mortgage Corp.
02.2020 - Current

Director of Mortgage Operations

Pinnacle Mortgage Funding, LLC
03.2015 - 02.2020

Forensic Underwriter

Wipro
10.2013 - 03.2015

Service Delivery Operations Lead

Accenture
11.2011 - 10.2013

Associate of Science - Business

Northern Lights College

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Cindy Juskus