Cindy Kaarstad
Little Falls,NY
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Looking for Work from Home/Remote Job
Overview
13
13
years of professional experience
Work History
Operations Analyst
FNFG/Key Bank NA
Cleveland, OH
05.2012 - 01.2025
- Initiated career path specializing in call center support roles. This included, at the time, all aspects of banking during the time I was employed with FNFG.
- FNFG was dissolved within Key Bank, at which time I was grandfathered in as a permanent Key Bank call center agent.
- Fairly quickly, I was given a Senior Agent promotion and began learning additional skill sets.
- I was given the opportunity to assist in a coach role as the need arose.
- Then I applied for the Operations Analyst role, for which I was accepted.
- Prior to FNFG/KeyBank, I worked for Sunmark FCU for over 10 years. As an outbound sales agent, assisting existing members with refinance solutions based on current credit reports.
Education
High School Diploma -
BHBL School System
Burnt Hills, NY08-1978
Skills
- Operations research
- Continuous improvement
- Interpersonal skills
- Task prioritization
- Problem-solving
- Active listening
- Professional demeanor
- Teamwork
- Problem-solving abilities
- Interpersonal communication
- Time management abilities
- Risk assessment
- Multitasking Abilities
Timeline
Operations Analyst
FNFG/Key Bank NA
05.2012 - 01.2025
High School Diploma -
BHBL School System
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