Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Kaminsky

Mesa,AZ

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at BMO Financial Group. Skilled in complaint resolution and Microsoft Office, I excel in creating positive customer experiences and improving service delivery. Achieved a notable increase in client satisfaction scores by leveraging excellent communication and organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

34
34
years of professional experience

Work History

Sr. Customer Experience Rep.

BMO Financial Group
10.2011 - 09.2021
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.

Service Rep.

Marshall & Ilsley Bank
10.2006 - 10.2011
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

Destination Agent/Disney Specialist

Blue Dolphin Travel Inc.
02.2004 - 10.2006
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Secretary/Computer Operator/Dispatcher

GTECH Services/Arizona State Lottery
07.1987 - 04.1994
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Business Administration

Yavapai College
Prescott, AZ

Associate of Applied Science - Business Economics

Lamson Business College
Phoenix, AZ
05.1986

Skills

  • Complaint resolution
  • Customer service excellence
  • Organizational Skills
  • Microsoft Office
  • Data Entry
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Computer Skills
  • Problem-solving abilities

Timeline

Sr. Customer Experience Rep.

BMO Financial Group
10.2011 - 09.2021

Service Rep.

Marshall & Ilsley Bank
10.2006 - 10.2011

Destination Agent/Disney Specialist

Blue Dolphin Travel Inc.
02.2004 - 10.2006

Secretary/Computer Operator/Dispatcher

GTECH Services/Arizona State Lottery
07.1987 - 04.1994

Business Administration

Yavapai College

Associate of Applied Science - Business Economics

Lamson Business College

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Cindy Kaminsky