Summary
Overview
Work History
Education
Skills
Timeline
Generic

CINDY KANEO-NAMOHALA

Hilo

Summary

Self motivated, excellent communication skills, team motivated, team supporter. Always willing to learn, always will to assist where needed. 30+ years of customer service in childcare and healthcare services with 15+ years of supervisor experience

Overview

35
35
years of professional experience

Work History

Patient Accounting Representative III

Hilo Benioff Medical Center
01.2022 - Current
  • Processed patient accounts with accuracy, ensuring timely billing and adherence to compliance standards.
  • Collaborated with healthcare providers to resolve discrepancies in patient insurance claims and billing statements.
  • Utilized electronic health record systems to maintain up-to-date patient information and account status tracking.
  • Educated patients on financial responsibilities, payment options, and insurance benefits to enhance understanding of charges.
  • Trained new staff on patient accounting procedures, enhancing team knowledge and operational performance.
  • Monitored account aging reports, proactively addressing outstanding balances to reduce collection delays.
  • Assisted patients in understanding their financial obligations, addressing concerns, and offering payment options.
  • Facilitated timely reimbursements by promptly submitting claims to insurance providers.
  • Maintained high levels of data confidentiality while handling sensitive patient information according to HIPAA guidelines.
  • Coordinated with other departments to maintain consistent communication regarding patient account statuses and updates.
  • Provided exceptional customer service, resolving patient inquiries and disputes in a timely manner.
  • Supported team members during peak periods or absences by assisting with additional workload as necessary, fostering a sense of teamwork and collaboration.
  • Contributed to a positive work environment by actively participating in team meetings and group projects focused on improving departmental operations.

Customer Service Representative

Hawaii Medical Service Association
02.2018 - 01.2022
  • Resolved customer inquiries regarding health plans and services, ensuring accurate information delivery.
  • Trained new team members on customer service protocols and system navigation.
  • Streamlined issue resolution processes, improving response times for customer concerns.
  • Collaborated with cross-functional teams to enhance service delivery and patient satisfaction.
  • Managed high-volume calls while maintaining professionalism and empathy in challenging situations.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.

Independent Insurance Agent

AFLAC, Kansas City Life Insurance, HMSA, United Healthcare, Premier Benefit Solutions, and Hawaii Benefit Solutions
10.2016 - 01.2018
  • Developed tailored insurance solutions to meet client needs and enhance policyholder satisfaction.
  • Conducted comprehensive risk assessments to identify coverage gaps and recommend appropriate policies.
  • Provided exceptional customer service by addressing inquiries and resolving claims efficiently.
  • Provided Presentations and enrollments for supplemental insurance to businesses and policyholders as well as provider senior healthcare information and benefit plans to clients
  • Provide assistance for claims via phone, email and walk ins.
  • Collect medical and police records from hospitals, clinics, doctors, etc.
  • Contact and schedule appointments with seniors for Medicare open enrollments
  • Attend trainings and classes for licensing and contracts

Educational Assistant

Department of Education Po'okela Program
07.2015 - 05.2016
  • Assisted teachers in implementing lesson plans and classroom activities
  • Provided individualized support to students with diverse learning needs
  • Facilitated communication between teachers, parents, and students
  • Provided a consistent schedule for Autistic children for students grades 2 and 4 on a daily basis
  • Provided one on one assistance through reading, writing, and math skills through language arts, music, social skills as well as speech therapy.
  • Provided assistance with children through inclusion in clases for a part of the day as well as one of one skills practice in contained classes.
  • Coordinated small group instruction to enhance student learning outcomes
  • Implemented strategies to promote a positive learning environment
  • Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
  • Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
  • Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
  • Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
  • Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
  • Supported student learning objectives through personalized and small group assistance.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Facilitated small group instruction targeted toward specific skill gaps or areas needing improvement based on identified student needs.
  • Coordinated with other staff members to ensure seamless transitions between classes or grade levels for students requiring additional support services.
  • Maintained safety and security by overseeing students in recess environments.

East Hawaii School Age Manager

Kama'aina Kids
06.1999 - 05.2015
  • Provided support to 9 Afterschool Programs sites for over 5000+ students.
  • Liaison between the School Administration, District Aplus Office, and the Kama'aina Kids Main office on Oahu.
  • Afterschool Coordintaor for Waiakea Elementary's Afterschool Program with 350+ students and 20+ staff, providing a safe and enjoyable setting for staff and students on a daily basis.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Oversaw budget planning and resource management, ensuring alignment with organizational objectives.
  • Plan and provide annual staff training with new hires. CPR/First Aid, BBP trainings, Lifeguard trainings, Physical Fitness trainings partnered with HMSA and UH-Manoa.
  • Completed required paperwork including collecting, recording, depositing payments from parents, monthly financial paperwork for District and Kama'aina Kids office via excel programming.
  • Plan and oversee Fall, Winter, Spring and Summer Childcare programs.
  • Attend monthly meetings on Oahu and annual conventions in different states

Part Time Teacher

Department Of Education
06.1990 - 05.2015
  • Developed and implemented engaging lesson plans to enhance student comprehension and retention.
  • Facilitated classroom discussions to foster critical thinking and collaborative learning among students.
  • Mentored new teachers, providing guidance on instructional strategies and classroom management techniques.
  • Evaluated student progress through assessments, adapting teaching methods to meet diverse learning needs.
  • Provide assistance to special needs children in grades 2 and 3 with smaller group teaching through reading and mathematics
  • Assisting teachers throughout the day with students who need that one on one assistance or extra help to keep them up to date with daily work



Education

Bachelor of Arts - English

University of Hawaii At Hilo
Hilo, HI

Associate of Arts - Liberal Arts

Hawaii Community College
Hilo, HI

High School Diploma -

Waiakea High School
Hilo, HI

Skills

  • Team leadership
  • Time management
  • Customer service
  • Team support
  • Goal setting

Timeline

Patient Accounting Representative III

Hilo Benioff Medical Center
01.2022 - Current

Customer Service Representative

Hawaii Medical Service Association
02.2018 - 01.2022

Independent Insurance Agent

AFLAC, Kansas City Life Insurance, HMSA, United Healthcare, Premier Benefit Solutions, and Hawaii Benefit Solutions
10.2016 - 01.2018

Educational Assistant

Department of Education Po'okela Program
07.2015 - 05.2016

East Hawaii School Age Manager

Kama'aina Kids
06.1999 - 05.2015

Part Time Teacher

Department Of Education
06.1990 - 05.2015

Bachelor of Arts - English

University of Hawaii At Hilo

Associate of Arts - Liberal Arts

Hawaii Community College

High School Diploma -

Waiakea High School

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