Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Kirkpatrick

Leadwood,MO

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Warranty Administrator

Pettus Automotive
01.2020 - 11.2023
  • Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
  • Streamlined the warranty process for increased efficiency and faster claim resolutions.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
  • Reduced company costs by identifying and preventing unwarrantable repair expenses.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
  • Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
  • Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
  • Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
  • Posted payments to accounts and maintained records.
  • Generated, posted and attached information to claim files.
  • Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.

Warranty Administrator

Weiss Toyota
09.2017 - 01.2020
  • Streamlined the warranty process for increased efficiency and faster claim resolutions.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
  • Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
  • Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Posted payments to accounts and maintained records.
  • Generated, posted and attached information to claim files.

Warranty Administrator

Auto Plaza Group
08.2014 - 09.2017
  • Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
  • Streamlined the warranty process for increased efficiency and faster claim resolutions.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
  • Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
  • Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
  • Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
  • Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Posted payments to accounts and maintained records.

Education

GED -

Ste. Genevieve Sr. High School
Sainte Genevieve, MO
05.1985

Skills

  • Recordkeeping Skills
  • Appointment Scheduling
  • Paperwork Processing
  • Attention to Detail
  • Adaptability
  • Multitasking
  • Data Entry
  • Documentation Skills
  • 10-Key Touch
  • Time Management
  • Customer Service
  • Telephone Etiquette
  • Organizational Skills

Timeline

Warranty Administrator

Pettus Automotive
01.2020 - 11.2023

Warranty Administrator

Weiss Toyota
09.2017 - 01.2020

Warranty Administrator

Auto Plaza Group
08.2014 - 09.2017

GED -

Ste. Genevieve Sr. High School

Similar Profiles

CREATE PROFILE
Cindy Kirkpatrick