Cindy knowles
Lakewood,CO
Summary
Dynamic professional with a strong background in customer service and cash handling, honed at King Soopers. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for reliability and integrity, consistently maintaining accurate cash management and fostering positive customer relations. Committed to delivering exceptional service and operational excellence.
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.
Overview
37
37
years of professional experience
Work History
Cashier
King Soopers
11.2021 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Collaborated with team members to manage high-volume periods smoothly and effectively.
- Processed customer transactions accurately using point-of-sale systems.
- Monitored cash drawer for discrepancies, maintaining accuracy in daily reconciliations.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
- Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
- Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
- Operated POS terminals and cash drawer balancing.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Lead Technician
Ace Hardware
03.2011 - 11.2021
- Oversaw daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained and mentored junior technicians on tools, equipment, and repair techniques.
- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Managed inventory control systems to optimize stock levels and reduce discrepancies.
- Diagnosed complex technical issues, providing effective solutions to enhance performance.
- Streamlined maintenance schedules, reducing downtime for tools and equipment significantly.
- Planned, scheduled, and delegated daily work to team of employees.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Tested components and systems to evaluate performance and identify concerns.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Service Technician
Sears Roebuck
01.2000 - 03.2011
- Diagnosed and repaired appliances, ensuring optimal functionality and customer satisfaction.
- Conducted routine maintenance on various household equipment to extend lifespan and improve performance.
- Trained junior technicians on best practices for repairs and customer service interactions.
- Streamlined diagnostic processes, reducing troubleshooting time for common appliance issues.
- Diagnosed and repaired complex mechanical issues in diverse equipment types.
- Conducted regular maintenance checks to ensure optimal performance and safety compliance.
- Managed inventory of parts and tools, optimizing resource allocation for service operations.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
Supervising Manager
Accutronics Design and Manufacturing
11.1988 - 09.2000
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Led team meetings to communicate goals, expectations, and performance feedback.
- Developed training programs for new staff, enhancing onboarding efficiency and effectiveness.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Managed inventory control systems, optimizing stock levels and minimizing waste.
- Coordinated cross-departmental projects, fostering collaboration to achieve strategic objectives.
- Delivered measurable results in cost reduction initiatives without sacrificing quality or customer satisfaction levels.
- Enhanced employee productivity through regular performance evaluations and tailored training programs.
- Established a positive work environment with effective leadership, clear expectations, and open communication.
- Improved customer satisfaction rates by implementing innovative solutions to address client concerns quickly and effectively.
- Led cross-functional teams to achieve project goals within budget constraints and tight deadlines.
- Navigated complex situations successfully using critical thinking skills, problem-solving abilities, and sound judgment.
- Implemented robust quality control measures to maintain high standards of service delivery consistently.
- Managed budgets effectively to allocate resources efficiently while ensuring financial stability for the department or company as a whole.
- Drove process improvements that resulted in increased efficiency, effectiveness, or overall performance of the team or department.
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Heritage High School
Littleton, CO05-1983
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Professionalism and courtesy
- Cash management
- POS system operations
- ID verification
- Drawer balancing
- Point-of-sale system operation
- Fraud prevention awareness
- Identification checks
- Loyalty program promotion
- Dependability and reliability
- Honest and dependable
Timeline
Cashier
King Soopers
11.2021 - Current
Lead Technician
Ace Hardware
03.2011 - 11.2021
Service Technician
Sears Roebuck
01.2000 - 03.2011
Supervising Manager
Accutronics Design and Manufacturing
11.1988 - 09.2000
High School Diploma -
Heritage High School