Cindy Kobs
Stansbury Park,UT
Summary
Dedicated Office Specialist with over 10 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Proficiency in payroll systems, GRAMA, PayPal and accounting software.
Excellent communication and interpersonal skills.
Ability to handle sensitive and confidential information.
Supervisor and Leadership experience.
Overview
14
14
years of professional experience
Work History
Support Services Coordinator I
UHP
Taylorsville, UT
04.2021 - Current
- Payroll Processing:
Accurately entered and processed payroll for 600 plus Utah Highway Patrol (UHP) and Department of Public Safety (DPS) employees.
Entered timely submission and resolved any payroll discrepancies.
Maintained payroll records in compliance with organizational policies and regulations. - Customer Service:
Main contact for all visitors while providing prompt and professional responses to inquiries.
Handled complaints and resolved issues related to UHP and DPS services.
Maintained a high standard of customer satisfaction by providing courteous and efficient service. - Complaint Resolution:
Field and addressed complaints from the public and employees regarding payroll or other service-related concerns.
Investigated and resolved complaints efficiently while maintaining accurate records of issues and resolutions. - Financial Transactions:
Received and processed payments for (UHP) services.
Accurately recorded and managed cash receipts, ensuring all payments were tracked and reconciled.
Maintained financial documentation and assisted with audits as needed. - Administrative Support:
Assisted with various administrative tasks including data entry, filing, office supply ordering and entering bonuses.
Coordinated with departments to ensure proper workflow and communication.
Supported Administration with any additional duties as needed.
Office Specialist II
UHP
Murray, UT
08.2020 - 04.2021
- Responded to requests for information from various individuals by processing GRAMA requests, documents, photos, and reports.
- Answered telephone calls to field inquiries from customers, attorneys and various other callers seeking information.
- Carried out administrative tasks by distributing mail and scanning GRAMA requests into case files.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Posted checks and processed bank deposits ina timely manner.
- Ordered supplies when needed.
Supervisor
DPS Driver License Division
Moab, UT
05.2010 - 08.2020
- Conducted routine inspections of applications to check quality and compliance with established policy and procedure.
- CDL Examiner
- Hearing Officer
- Provided training programs to strengthen employee knowledge and promote within.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Supervised 2 offices, Moab and Blanding
Education
High School Diploma -
Skyline High School
Salt Lake City, UT05.1978
Skills
- Customer Service: Providing prompt and professional responses to inquiries, while being courteous and helpful in resolving issues
- Hands on experience with Financial Transactions and Payroll Processing: Maintaining payroll records in compliance with organizational policies and regulations Accurately record and manage cash receipts, ensuring all payments are tracked and reconciled
- Administrative Support: Coordinate with Supervisor to ensure proper workflow and communication Assist with various tasks including data entry, filing, and documentation management with the ability to handle sensitive and confidential information
- Strong attention to detail and knowledge of GRAMA record requests
Timeline
Support Services Coordinator I
UHP
04.2021 - Current
Office Specialist II
UHP
08.2020 - 04.2021
Supervisor
DPS Driver License Division
05.2010 - 08.2020
High School Diploma -
Skyline High School
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