Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Cindy Kolbosky Hertzog

Greensburg,PA

Summary

Dynamic administrative professional with a proven track record at the Department of Treasury, excelling in data analysis and customer service. Recognized for enhancing operational efficiency and maintaining confidentiality while managing complex records. Adept at report preparation and fostering effective communication, consistently surpassing team goals through collaboration and innovative problem-solving.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shared Administrative Associate

Department Of Treasury, IRS
Monroeville, PA
12.2019 - Current
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Performed research to collect and record industry data.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
    Prepared meeting agendas and minutes for distribution and record keeping.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Managed timely and effective replacement of damaged or missing products.

Customer Service Representative

Department Of Treasury, IRS
10.2018 - 12.2019
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Implemented and developed customer service training processes.
  • Sought ways to improve processes and services provided.

Project Coordinator

Pace Analytical
11.2015 - 11.2017
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Responded to requests for information on materials to inquiring parties.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Created job files for each project and maintained current data in each file.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Analyzed project performance data to identify areas of improvement.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Maintained database and spreadsheets with accurate inventory and status.

  • - Assisted Project Managers with data, report review, invoicing, and control charting.
    - Routine analytical support services included: VOCs, SVOCs, heavy metals, minerals and nutrients analysis in air, water, soil, and waste samples.
    - Reviewed client project request with incoming samples and the Chain of Custody to ensure correct analysis will be performed by the lab and alert the Project Manager as to any discrepancies.
    - Researched special analytical issues and gathered pertinent statistics and information.
    - Utilized the electronic (LIMS) documentation system to facilitate a smooth transition from the manual paper system into the electronic (LIMS) software system, paying special attention to handwritten directions.
    - Created electronic data via (LIMS) to merge with subcontracted information.
    - Generated and monitored the status of subcontracting analysis scheduled outside of PACE Analytical.
    - Archived final reports into Environmental Protection Agency Database.
    - Consulted daily with internal and external analysts, project managers and regulators according to exact project.
    - Daily utilization, documentation and chart presentation of "LEAN" techniques and concepts specifically developed for continuous positive process, production, and economic improvement.
    - Restructured the design of the sub-contracting shipping instruction sheet to reduce simple mistakes that would eliminate additional cost to the company. This new document was detailed to include staff signatures, the number and type of samples to be sent, shipped out date and time stamp area.

PATIENT & MEDICAL RECORDS COORDINATOR / LABORATORY

New Life Wellness
02.2013 - 04.2015
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Kept accurate log of requests for medical information and records.
  • Identified new methods to optimize medical records management.
  • Uploaded records to patient's individual vault.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.

Education

Associate of Science - Surgical Technology

Pittsburgh Career Institite
Pittsburgh, PA
02-2012

Skills

  • Verbal communication
  • Report preparation
  • Data analysis
  • Customer service
  • Document management
  • Records retention
  • Confidentiality
  • File organization
  • Technical support
  • Database maintenance
  • Excel
  • Expense reporting
  • Records management
  • Data processing
  • Proofreading
  • Maintaining records

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Affiliations

  • NTEU (National Treasury Employees) Steward

Certification

  • Certified - Procurement Purchasing for The Department of the Treasury / Internal Revenue Service (IRS) - 07/2020
  • Certified Technical Occupational Certificate, Advanced Technology Center Westmoreland County Community College - 02/2018

- OSHA 10

- Hazmat & Spill Prevention Awareness

- First Aid, CPR, AED

- Basic Blueprint Reading, Electricity and Machinery

Timeline

Shared Administrative Associate

Department Of Treasury, IRS
12.2019 - Current

Customer Service Representative

Department Of Treasury, IRS
10.2018 - 12.2019

Project Coordinator

Pace Analytical
11.2015 - 11.2017

PATIENT & MEDICAL RECORDS COORDINATOR / LABORATORY

New Life Wellness
02.2013 - 04.2015

Associate of Science - Surgical Technology

Pittsburgh Career Institite

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Cindy Kolbosky Hertzog