Summary
Overview
Work History
Work Availability
Skills
Timeline
Education
Generic

Cindy Korbel

WESTMINSTER,CO

Summary

Experienced and dedicated telecom professional with over 25 years of quality performance in various customer support roles. Skilled in delivering exceptional service, active listening, effective communication and focus on multiple priorities with a positive attitude. Organized, accurate and dependable team player with interpersonal skills that works well with others. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency to accomplish project milestones. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

Overview

23
23
years of professional experience

Work History

Customer Care Manager

Lumen Technologies
03.2011 - Current
  • Streamlined operational efficiencies by managing more than 200 customer accounts and processing system orders for Content Delivery products.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Kept accurate records to document all Content Delivery service requests, actions and discussions.
  • Assessed and offered solutions to improve procedures and customer experiences.
  • Helped large volume of customers with positive attitude and extreme focus on customer satisfaction.
  • Managed approximately 20 calls and emails per day, processed 10 orders and applied best practices in customer service to exceed organizational goals.

Physical Security Administrator

Level 3 Communications, Inc.
05.2004 - 03.2011
  • Developed and implemented strategic project plans to meet business objectives.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Managed multiple projects with numerous sub-projects or workstreams.
  • Responded to approximately 75 customer calls and emails per day, issued physical access cards to co-location facilities that contained customer's equipment.
  • Provided safety reports and data analysis to building managers to inform security processes.

Provisioning and Service Activation Specialist

Level 3 Communications, Inc.
06.2000 - 05.2004
  • Provided excellent customer care by responding to approximately 40 order requests per day and handling ordering functions for cross-connect product.
  • Provisioned all cross-connect configuration orders for customer co-location services.
  • Collaborated with sales team members to receive and complete timely and accurate orders for voice and modem installations.
  • Produced detailed project reports and milestone updates weekly.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Customer Interactions and Professional Relationships
  • Account Management and Order Fulfillment
  • Operational Efficiency and Accuracy
  • Customer Experience Improvement
  • Communications Expertise
  • Installation and Configuration
  • Customer Satisfaction
  • Report Creation for Team Metrics
  • Complaint resolution
  • Teamwork and Collaboration
  • Attention to Detail
  • Multitasking Abilities

Timeline

Customer Care Manager

Lumen Technologies
03.2011 - Current

Physical Security Administrator

Level 3 Communications, Inc.
05.2004 - 03.2011

Provisioning and Service Activation Specialist

Level 3 Communications, Inc.
06.2000 - 05.2004

Some College (No Degree) -

University of Nebraska - Lincoln

Education

Some College (No Degree) -

University of Nebraska - Lincoln
Lincoln, NE

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Cindy Korbel