Cindy Kuehl
Dallas Center,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure Life or Annuity position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowing customer information to see if suitable for product customer is purchasing
Overview
44
44
years of professional experience
Work History
New Business Customer Service Agent
Equitrust
West Des Moines, IA
10.2023 - Current
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Proper telephone etiquette
- Display professional, courteous and helpful customer service
- Take ownership of the request
Rural Mail Carrier
Grimes Post Office
08.2023 - Current
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
New Business Associate
AMBA Formerly Mercer
08.2019 - 08.2023
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Quoted prices, credit terms and other bid specifications.
- Kept detailed records of daily activities through online customer database.
- Keyed Life, Annuity and Catastophic Major Medical coverage sent in from applicants.
- Did monthly reporting, deleting children to be taken off of coverage due to age standards, made changes to existing coverage such as increases, decreases, changing amount of coverage.
- Performed monthly reports to management monthly which had not been issued correctly due to system issues and system errors.
- Recorded accurate and efficient records in customer database.
- Engaged with customers to build business relationships.
New Business Specialist, Suitability Specialist
Farm Bureau
04.1980 - 11.2018
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Supported work of field sales team with knowledgeable and efficient clerical assistance.
- Tracked application status throughout review process.
- Examined and processed Life and Annuity applications.
- Input Life and Annuity data in fast-paced environment.
- Review suitability for financial products.
- Test new systems to make sure they are compatible with our products.
- Supervisory skills for 15 years.
- Monthly reports to directors and upper management.
- Collect premiums to apply to account and contacting agent regarding other state forms needed.
Education
High School Diploma -
Dallas Center-Grimes High School
Grimes, IA05.1980
Skills
- Accounts Payable and Accounts Receivable
- Critical Thinking
- Post Office Operations
- Carrier Negotiations
- Uniform Requirements
- Training Junior Team Members
- Customer Needs Assessments
- Status Updates
- Routing Accuracy
- Active Learning
- Operational Efficiency
- Payment Transactions
- Customer Inquiries
- Business Operations
- Credit Card Payments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
New Business Customer Service Agent
Equitrust
10.2023 - Current
Rural Mail Carrier
Grimes Post Office
08.2023 - Current
New Business Associate
AMBA Formerly Mercer
08.2019 - 08.2023
New Business Specialist, Suitability Specialist
Farm Bureau
04.1980 - 11.2018
High School Diploma -
Dallas Center-Grimes High School
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