Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cindy Kumul-Martinez

Commerce City,CO

Summary

Accomplished professional with a proven track record at Walmart, adept in customer engagement and effective communication. Excelled in resolving high-stress situations, enhancing customer loyalty, and supporting management with advanced software skills. Demonstrates patience, understanding, and a commitment to maintaining high-quality service standards, driving customer satisfaction and repeat business.

Overview

5
5
years of professional experience

Work History

Uber Driver

Uber
04.2022 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Customer Service Representative

Walmart
02.2021 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Manager's Assistant

Famous Footwear
06.2019 - 03.2020
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

High School Diploma -

Aurora Central High School
Aurora, CO
12.2018

Skills

  • Excellent navigation
  • Customer Engagement
  • Patience and understanding
  • Customer Service
  • Effective communication skills
  • Customer Support

Languages

Spanish
Professional Working

Timeline

Uber Driver

Uber
04.2022 - Current

Customer Service Representative

Walmart
02.2021 - 02.2022

Manager's Assistant

Famous Footwear
06.2019 - 03.2020

High School Diploma -

Aurora Central High School
Cindy Kumul-Martinez