Cindy La
San Jose,CA
Summary
Knowledgeable Compensation Analyst specializing in Dialysis and bringing over 13 years of related experience. Conscientious about completing thorough reviews to better serve Operations needs with current, effective systems. Excellent decision-making and prioritization skills.
Overview
13
13
years of professional experience
Work History
Compensation Analyst
SATELLITE HEALTHCARE
San Jose, California
11.2022 - Current
- Analyze and interpret compensation data to identify trends and make recommendations
- Lead the implementation of the Compensation Module in the HRIS system (ADP), including testing in UAT and in Production environments before Go-Live date
- Manage the Annual Incentive Plan (AIP) and Merit cycle processes
- Create and maintain the Annual Incentive Plan (AIP) and Merit Process Documentations
- Create AIP and Merit training materials, hold training sessions, and guide managers
- Lead the implementation of ADP Compensation Benchmark tool
- Develop opportunities to present other analytics/findings to Senior leadership
- Provide guidance to managers in developing job descriptions including FLSA classification, manage job codes within HRIS system
- Independently build tools and solutions to optimize data sources and improve processes
- Assist in the development of communication to convey plans and policies to a diverse audience to include employees and management
- Assist in the development of programs to educate managers on Compensation and Benefits programs
- Analyze and interpret Pay Practices and Tuition Reimbursement Dashboards.
MSP Program
SATELLITE HEALTHCARE
07.2017 - Current
- Work in partnership with RightSourcing, MSP Program Manager to ensure contingent workers within Satellite Healthcare are in compliance
- Manage traveler usage and continue to maintain and/or reduce traveler cost
- Develops awareness and utilization of the Managed Services Program (MSP) by communicating and working in direct partnership with Market Directors and managers in the identification and planning of contingency workforce staffing alternatives
- Fosters effective working relationships with participating vendors
- Establishes standards for the review of vendor performance and holds them accountable for sustaining the Service Level Agreements described in the contract and management of costs.
Float Pool Program Manager
SATELLITE HEALTHCARE
San Jose, California
02.2020 - 11.2022
- Oversee the daily operations of the Float Pool team consist of 36 Float Pool employees of Registered Nurse, Licensed Vocational Nursing, Certified Clinical Technician, Staffing Coordinator, and Administrative Coordinator
- Develop program policies and practices
- Assist management and staff in interpreting the program’s policies and application
- Assists with disaster/emergency preparedness planning and staffing, including assisting in developing and implementing on contingency plans to ensure adequate staffing in the event of a major disaster or emergency
- Leads projects related to improving and/or expanding service offerings, manager education, user acceptance, systems improvement, and driving risk management and cost savings solutions
- Manages staffing augmentation programs to ensure services and actions are meeting organizational goals and objectives
- Collaborate with Market Directors and Center Managers on identifying staffing resources for unexpected staffing needs
- Recruit, retain, coach, mentor, and counsel team member in partnership with Director, Talent Acquisition Leader
- Encourages and develops leadership within the Float Pool team
- Assist the VP of Nursing to promote and develop talents.
HR Lead Consultant, Float Pool
SATELLITE HEALTHCARE
07.2018 - 02.2020
- In partnership with Market Director, Talent Acquisition Leader, oversee Float Pool Program consists of 20 team members (17 Certified Hemodialysis Technician and 3 Registered Nurse)
- Act as main point of contact for temporary staffing needs
- Identify and create opportunities for Float Pool program to work more effectively and efficiently
- Ensure the needs of Float Pool team are met while driving Center Manager and employee satisfaction
- Work closely with Staffing Coordinator to monitor staffing usage and pro-actively plans for future operational needs
- Recruit, retain, coach, mentor, and counsel team member in partnership with Director, Talent Acquisition Leader
- Provide outstanding customer service to all external and internal customers
- Liaison between Center Managers and 3rd party with issues relating to Float Pool team members and contingent workers performances
- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
- Develop and implement systems and business controls to monitor float pool staff compliance.
Staffing Coordinator, Float Pool Program
SATELLITE HEALTHCARE
07.2016 - 06.2017
- Support the operations team by providing Float Pool coverage to ensure staffing needs are met
- Perform assigned staffing and scheduling functions to meet specific staffing requirements within Satellite Healthcare centers
- Ensure timecards and payroll are processed in a timely manner
- Assist Float Pool staff with the reimbursement for costs related to Float Pool assignments
- Schedule Float Pool team per center requests in the most cost-effective manner
- Assists with recruiting, hiring, and training personnel
- Manage and maintain employee and customer satisfaction surveys
- Coordinate air travel, ground transportation, and lodging for Float Pool team members
- Review travel booking and travel policy are in compliance for travel arrangements.
Regional Administrative Coordinator: South Bay Territory
SATELLITE DIALYSIS
San Jose, California
01.2012 - 06.2016
- Provide leadership, direction, and coordination to region administrative support staff to achieve smooth functions within the center
- Standardize administrative practices throughout Satellite by fostering communication to support teambuilding
- Establish and maintain standardization and adherence to policies and procedures in all centers by ensuring all administrative staff are performing duties as directed
- Prepare and assist in designing/developing tools for management team utilizing various databases; analyze SPIN reports to optimize utilization
- Assure compliance with policies & procedures regarding maintenance of employee center records for licensing and regulatory purposes
- Perform annual Administrative Core Survey for assigned centers, follows up on receipt of the plan of correction and the implementation
- Respond to immediate need for survey assistance
- Coordinate coverage for administrative staff when there are vacancies or staff go on extended leave
- Assist in hiring and provide training of new administrative employees; creates and maintains online administrative training tools
- Assist in new center set-up and provide support for new center front office
- Promote teamwork approach by offering information, advice, and assistance to all administrative staffs in a positive, courteous, and cooperative manner.
Administrative Coordinator
SATELLITE DIALYSIS
San Jose, California
01.2011 - 12.2012
- Process new employees and maintain employee records for compliance, physical exam, laboratory requirements by utilizing computer system to generate reports
- Prepare monthly management reports to Western Renal Network 17 and Kaiser
- Assist Clinical Manager with designing, developing, and monitoring reports
- Monitor status of employees’ certifications or licenses and notify/request of upcoming expiration dates on documentation
- Maintain employee/physician signatures and initials documentation plus record of employee emergency contacts
- Assist manager with prerequisites for potential new hires: application, drug screen test, Helms test, and computer testing
- Prepare, maintain, and update medical records for active patients ensuring patients' demographics, insurance, and histories and physicals are current
- Update emergency records monthly
- Perform admission for all patients by obtaining medical records from hospitals, case-managers and doctors
- Prepare and submit required documents to Account Receivable for admission approval
- Send required documents to Account Receivable and Laboratory
- Assist Social worker with admission documents and with patients' travelling arrangements to other centers
- Assist and follow-up with Account Receivable on monthly billing and on billing discrepancies
- Adapt and revised weekly patients schedule
- Contribute to harmonious and constructive working relationships with all staff members to promote a positive and productive atmosphere
- Actively participate in center's quality improvement programs
- Ensures the confidentiality of patient and employee information are protected
- Train employees on time management system and payroll policies and procedures
- Corrects payroll discrepancies before submitting payroll to manager for approval.
Education
Bachelor of Science in Business Administration - Finance
CAL STATE UNIVERSITY OF HAYWARD
12.2003
EVERGREEN VALLEY COLLEGE
Skills
- Knowledgeable and proficient with Microsoft Word, PowerPoint, Excel, and Outlook
- Bilingual – English and Vietnamese
- Trained in technical writing, including proposals and documentation
- Verbal and Written Communication
- Rapport and Relationships
- Current Salary Trends
- Strategic Thinking
- Compensation Request Reviews
- Collaboration and Teamwork
- Salary Analysis
- Relationship Building
- Compensation Plan Management
- Analytical Mindset
- Compensation Structuring
- Interpersonal Communication
- Attention to Detail
Activities
Member, Beta Gamma Sigma Honor Society.
References
Available upon request
Languages
Vietnamese
Professional
References
References available upon request.
Timeline
Compensation Analyst
SATELLITE HEALTHCARE
11.2022 - Current
Float Pool Program Manager
SATELLITE HEALTHCARE
02.2020 - 11.2022
HR Lead Consultant, Float Pool
SATELLITE HEALTHCARE
07.2018 - 02.2020
MSP Program
SATELLITE HEALTHCARE
07.2017 - Current
Staffing Coordinator, Float Pool Program
SATELLITE HEALTHCARE
07.2016 - 06.2017
Regional Administrative Coordinator: South Bay Territory
SATELLITE DIALYSIS
01.2012 - 06.2016
Administrative Coordinator
SATELLITE DIALYSIS
01.2011 - 12.2012
Bachelor of Science in Business Administration - Finance
CAL STATE UNIVERSITY OF HAYWARD
EVERGREEN VALLEY COLLEGE
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