Maxine Ali
Summary
Objective: To secure employment with a reputable company, where I can utilize my skills, versatility, and experience to the maximum. I've been trained in the aspects of customer service, have years experience in the medical field, efficient knowledge in human resource management and general knowledge of business management. Offers strong administrative relationship building and problem-solving abilities. I am a flexible and adaptable worker, able to maintain a sense of professionalism in any situation. Poised and competent, with demonstrated ability to easily flourish in small or large working environments.
Overview
10
10
years of professional experience
Work History
Driver License Examiner II
State Of Florida
10.2023 - Current
- Issue driver licenses, identification cards, and learner permits to U.S Citizens, immigrants and non-immigrants.
- Interviews applicants to determine the type of license or identification required; reviews, inspects, and verifies legality of quantifiable documents; to verify identity and determine eligibility for and type of driver's license or identification card.
- Evaluates medical, physical or mental information provided by applicant based on state and federal standards; determines requirements for waivers or restrictions to driving privileges; advises on waiver application procedures or requirements for additional evaluation.
- Administers vision, written, pre-trip and skills tests as appropriate; evaluates applicant's performance to determine knowledge and ability to safely operate a motor vehicle and comply with existing state and federal laws; determines area of improvement required and advises the applicant.
- Establishes driver's license records while maintaining the confidentiality and security of information in compliance with state and federal laws.
- Provides assistance in preparing legal cases regarding fraudulent applications.
- Responds to inquiries from motor license agents in verifying the identity of an applicant provides information concerning specific laws and procedures to law enforcement agencies and the general public and makes recommendations on changes in driver's license laws, policies and procedures.
Customer Care Assistant Manager
East End Medical
03.2021 - 09.2023
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Processed customer orders to achieve same-day fulfillment. Includes; Check for customer orders received by telephone, or email. Enter sales orders into QT9 system. Notify shipping department of orders placed.
- Answered customer service phone line and email. Including but not limited to with customers, EEM sales, and clinical representatives.
- Supported Quality with processing of sales orders to replace products associated with complaints.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Assisted in training new employees and participated in cross-training with other departments.
- Supported sales organization with account management including; Pricing monitoring and price change notifications.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Leaded recruitment efforts to attract top talent in a competitive job market.
- Assisted with recruitment processes by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Improved employee retention with targeted professional development opportunities.
- Coordinate onboarding processes, providing new hires with a smooth transition into the company culture.
- Complied with labor laws and regulations while managing payroll functions efficiently.
Patient Scheduling Coordinator
Alternate Health Solutions
02.2020 - 03.2021
- Staff/assigned new clients to clinicians according to scheduling protocols
- Matched patients with a field staff member by determining best match in clinical skill sets and personality
- Responded promptly and courteously to all patients' inquires or problems
- Coordinated day-to-day schedules for field staff
- Manage daily workflow in company databases
- Processed daily and weekly reports
- Followed Medicare guidelines including: Low Utilization Payment Adjustment (LUPA)
- Updated patient information in databases and adhere to confidentiality requirements.
- Filed appointment documents and organized clerical supplies.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Interviewed patients to complete case histories and intake forms.
Chiropractic Assistant
Mandell Chiropractic Center
01.2017 - 02.2020
- Assisted Chiropractors with back office patient therapy
- Established and maintained the records management system for all incoming and outgoing correspondence
- Placed and performed therapy on patients (muscle electrical stimulation, therapeutic ultrasound, hydromassage)
- Operated and developed x-rays to administer diagnostic test
- Assisted patients with forms and one on one patient communication
- Answered phone calls and aided with clerical administrative duties
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Retail Associate
DD's Discount
03.2014 - 01.2017
- Provided prompt and efficient responses to customers at all times
- Handled all customer issues in a courteous and helpful way, and communicates to supervisory staff when needed to exchange necessary information
- Crossed performed in all assigned areas including: cashiering, cash office, work sales floor, fitting room attendant, answering phone calls, filing papers, providing customer service
- Managed proper and attractive merchandise display, ensuring strategic placement that maximized purchases.
- Followed loss prevention strategies, minimizing theft.
Education
Associate of Arts - Healthcare Administration
Miami Dade College
05.2018
Skills
- Proficient in: Microsoft Word, Excel, PowerPoint, and Access
- Home Health Care
- Human Resources Management
- Administrative/Office Management
- Medical Recordkeeping
- Skilled in Treatment Room Preparation
- Organization and Time Management
- BLS Certified
- HIPAA Compliance
- Data Entry
- Customer Service
- Inventory Management
Languages
English/Creole
Native or Bilingual
Timeline
Driver License Examiner II
State Of Florida
10.2023 - Current
Customer Care Assistant Manager
East End Medical
03.2021 - 09.2023
Patient Scheduling Coordinator
Alternate Health Solutions
02.2020 - 03.2021
Chiropractic Assistant
Mandell Chiropractic Center
01.2017 - 02.2020
Retail Associate
DD's Discount
03.2014 - 01.2017
Associate of Arts - Healthcare Administration
Miami Dade College