Cindy Lamie
Rochester
Summary
Team player dedicated to enhancing customer satisfaction and driving company success. Results-driven with expertise in relationship building and partnership development. Proficient data entry operator with a focus on database accuracy and efficiency. Knowledgeable in information security protocols with a track record of precise performance.
Overview
27
27
years of professional experience
Work History
Data Entry Operator
National Visa Center - LDRM
Portsmouth
08.2022 - Current
- Ensured data integrity by cross-referencing entries with original documents.
- Assisted in updating and cleaning database records to maintain information accuracy.
- Collaborated with team members to enhance data entry processes and workflows.
- Identified and corrected data entry errors to achieve near-perfect accuracy.
- Maintained confidentiality of sensitive information during data entry operations.
- Updated existing records and removed unnecessary files for streamlined organization.
- Entered data into spreadsheets and databases, achieving a high accuracy rate.
- Researched incomplete documents to obtain necessary information for completion.
Program Coordinator
City of Rochester - Rochester Recreation & Arena
Rochester
06.2015 - 12.2021
- Fostered relationships with community members to define programming needs and strengthen organizational standing in local areas.
- Proposed and developed new programming ideas and special features to drive audience engagement.
- Assisted customers with inquiries and product information.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Resolved customer issues through effective communication and problem-solving.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Collaborated with Recreation Supervisor to establish program curriculum and goals.
- Evaluated participant feedback to improve program quality and effectiveness.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Coordinated logistics for off-site activities and events for 50+ participants.
- Planned, directed and coordinated programs and services.
- Analyzed program effectiveness and provided feedback to modify, adapt and optimize workflows.
- Provided customer service, addressing inquiries and resolving issues promptly. Through phone, email and in person.
Waitress/Bartender
Viola V's
Rochester
10.1998 - 07.2006
- Handled payments, provided accurate change, and printed receipts for customers efficiently.
- Scheduled and confirmed reservations by answering phone inquiries promptly.
- Recorded takeout orders and responded to service questions with precision.
- Addressed customer concerns swiftly, escalating complex issues to management for resolution.
- Greeted guests warmly and delivered beverages while reviewing menu options.
Education
High School Diploma -
Spaulding High School
Rochester, NH06.1987
Skills
- Time management
- Team collaboration
- Verbal and written communication
- Reliability and punctuality
- Data entry and verification
- Microsoft Excel proficiency
- Attention to detail
- Confidentiality maintenance
- Data security practices
- Typing accuracy
- Customer Service
Accomplishments
Certificate of Achievements by the Art & Culture Commission/People’s Choice Awards
- Excellence in the Arts 2019 (Senior Art Classes)
- Excellence in the Arts 2020 (Summer Concert Series)
References
References available upon request.
Timeline
Data Entry Operator
National Visa Center - LDRM
08.2022 - Current
Program Coordinator
City of Rochester - Rochester Recreation & Arena
06.2015 - 12.2021
Waitress/Bartender
Viola V's
10.1998 - 07.2006
High School Diploma -
Spaulding High School