Cindy Le
Aurora,CO
Summary
Tactful business owner with background independently managing and running lash extension shop with numerous brands and products. Adept at helping customers select perfect products for specific needs, handling inventory and supplies as well as keeping abreast with latest trends and products. Professional with comprehensive experience in retail management. Expertise in inventory control, customer service, and financial operations. Strong focus on team collaboration, adaptability, and achieving results. Reliable and resourceful with keen eye for market trends and business growth opportunities.
Overview
27
27
years of professional experience
Work History
Shop Owner
Glow With Me
09.2023 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Streamlined order processing procedures, resulting in faster shipping times and improved customer satisfaction ratings.
- Managed customer service inquiries and complaints for customer satisfaction.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
Aesthetician
El Beauty Station
03.2022 - 09.2023
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Stocked treatment rooms with proper supplies.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Welcomed clients arriving for appointments.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Educated patients on treatment options.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
- Handled busy schedules and stayed on top of key deadlines.
Production Worker
Frito Lay's Distribution Center
01.1998 - 10.2012
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Optimized material usage to minimize waste, contributing to cost reduction efforts.
- Participated in cross-functional teams to address production issues, leading to smoother operations.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Adapted quickly to changes in production schedules, ensuring flexibility in operations.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Inspected products and machines to maintain quality and efficiency.
Education
High School Diploma -
Montbello Hight School
Denver, CO08.1994
Skills
- Business Operations
- Store maintenance
- Customer service background
- Health and Safety Regulations
- Sales strategy development
- Sales proficiency
- Relationship Building
- Quality Assurance
- Inspection skills
- Customer Relations
- Small business operations
- Product branding
- Decision-Making
Languages
Vietnamese
Native or Bilingual
Timeline
Shop Owner
Glow With Me
09.2023 - Current
Aesthetician
El Beauty Station
03.2022 - 09.2023
Production Worker
Frito Lay's Distribution Center
01.1998 - 10.2012
High School Diploma -
Montbello Hight School
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