Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cindy Leadingham

Bailey,MS

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Admissions Officer

Strayer University
02.2007 - 03.2008
  • Collaborated with admissions team and college management to determine optimal processes for reviewing applications.
  • Met with prospects and guardians to answer questions, discuss academics and provide tours.
  • Followed up immediately when prospects reached out to quickly resolve concerns.
  • Guided applicants through application process and guided them to other departments for testing, registration and etc.
  • Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications for both local and international applicants.

Workforce Services Representative

Virginia Employment Commission
03.2008 - 03.2009
  • Selected and sent out notifications (based on state guidelines/requirements) and interviewed 350 plus claimants to assess employability, labor market knowledge and understanding of requirements for receiving unemployment benefits.
  • Educated claimants both one on one and in on Virtual One-Stop and how to use additional labor market sites
  • Determined possible cases of overpayments and fraud and reported such cases according to protocol
  • Documented outcomes in to state system and case management software so that reports could accurately be submitted to State Government and Department of Labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Workforce Services Representative

Texas Workforce Comission
08.2009 - 01.2012
  • Assist job seekers and employers to fill vacancies with individuals with necessary skills and experience for jobs.
  • Assist clients to understand local labor market information
  • Provide E.E.O.C information as needed to job seekers and employers and refer them to additional resources as needed.
  • Assist job seekers in writing resumes, cover letters and in proper completion of job applications.
  • Provide clients with community resource information and contact information for appropriate center staff.
  • Assist customer in obtaining information on how file U.I, wage claims and appeals.

Teller

Member's Choice Credit Union
03.2012 - 07.2012
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Customer Support Specialist/ General Technical Sup

AT&T
08.2013 - 04.2014
  • Received phone inquiries from AT&T customers related to technical issues, billing, rate plans & features.
  • Educated customer on the use of their devices. Worked with products such as micro-cells, tablets, wireless home phones and phones that ranged from basic to smart phones.
  • Troubleshoot services, network, coverage, handsets & devices, accessories.
  • Escalated calls to other departments and management when necessary.
  • Process warranty claims when troubleshooting could not resolve issues.
  • Maintained and managed customer files and databases.

Receiving Department Associate

Elder Beerman
11.2014 - 05.2015
  • Unloaded pallets and deliveries and organized products in store room/ back of store.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Security Guard

Storm Security (ACTC Campus)
04.2015 - 05.2016
  • Greeted students, staff and visitors professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Patrolled buildings and secured them at the end of the day.

Workforce Development Counselor

FIVCO Area Development District
07.2016 - 07.2018
  • Complete intake of new applicants seeking services in state and company data bases.
  • Provided orientations to services to groups ovf various sizes.
  • Educated job seekers on online employment formats and discussed specific requirements for online applications.
  • Assisted over 300 Trade affected clients with the enrollment process for Trade/ Dislocated Worker Program.
  • Advised customers on labor market research and utilized career assessment tools to help guide customers to new occupational paths.
  • Provided case management/ follow-up services to over 150 ongoing customers.
  • Provided job services such as resume writing/ job matching and etc to the general public and those on unemployment.
  • Worked with employers to post job orders, complete job matches and prescreen for jobs.
  • Participated in interagency meetings and shared resources.
  • Referring customers to various support services and partners to aid them in becoming self sufficient.

Upscale Security Officer

G4S Secure Solutions
09.2018 - 11.2018


  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Perform security patrols of designated areas on foot or in vehicle.
  • Watch for irregular or unusual conditions that may create security concerns or safety hazards. *Sound alarms or calls police or fire department in case of fire or presence of unauthorized persons.
  • Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles.
  • Permit authorized persons to enter property and monitors entrances and exits.
  • Observe departing personnel to protect against theft of company property and ensures that authorized removal of property is conducted within appropriate client requirements.
  • Investigate and prepare reports on accidents, incidents, and suspicious activities; maintain written logs as required by the post.

Employment Specialist II

Mississippi Department Of Employment Security
02.2019 - 11.2019
  • Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
  • Recognized client employment barriers and devised strategies to resolve.
  • Matched clients to open positions based on skills and work requirements.
  • Assessed individuals to identify skills, strengths and interests for job placement.
  • Updated client records to reflect personal information, qualifications and career aspirations.
  • Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
  • Assisted with recruitment events and job fairs.

W.I.O.A Computer Instructor

Meridian Community College
11.2019 - 06.2020
  • Attended professional development technology courses to increase knowledge base and learn new information.
  • Set up computers and delivered step-by-step instructions on basic use.
  • Communicated with students to discuss progress and need for tutoring and extra assistance.
  • Taught career readiness classes (Smart Start) that would lead to participants to certificate,
  • Assisted customers with resumes, cover letters and job applications.
  • Facilitated basic computer classes for adults wanting to learn basic computer principles, word, excel and powerpoint.

Employment Specialist II

M.D.E.S (Temp. Through Professional Staffing )
07.2020 - 04.2021
  • Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
  • Recognized client employment barriers and devised strategies to resolve.
  • Matched clients to open positions based on skills and work requirements.
  • Assisted clients in filling out unemployment claims, weekly certifications and navigating unemployment system requirements.
  • Assisted employers in registering and posting jobs in state job bank. Matched job seekers to posted positions.

Financial Aid Representative

Meridian Community College
06.2022 - 09.2022
  • Counseled students and parents about financial aid options and program details.
  • Communicated with prospective students to illustrate available financial aid opportunities.
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Provided financial aid counseling to enrolled and prospective students.

Education

No Degree - Human Services

Nova Scotia Community College
Middleton, NS

Bachelor of Arts - Sociology

St. Francis Xavier University
Antigonish, NS
05.1998

Skills

  • Case Management
  • Job Search Strategies
  • Career Path Identification
  • Applicant Qualification
  • Employment Data Tracking
  • Records Documentation
  • Networking and Partnership Development

Certification

Certified Firearms Training Certificate

National Career Readiness Certificate (Gold Level)

Virginia Workforce Development Professional Certificate

Timeline

Financial Aid Representative

Meridian Community College
06.2022 - 09.2022

Employment Specialist II

M.D.E.S (Temp. Through Professional Staffing )
07.2020 - 04.2021

W.I.O.A Computer Instructor

Meridian Community College
11.2019 - 06.2020

Employment Specialist II

Mississippi Department Of Employment Security
02.2019 - 11.2019

Upscale Security Officer

G4S Secure Solutions
09.2018 - 11.2018

Workforce Development Counselor

FIVCO Area Development District
07.2016 - 07.2018

Security Guard

Storm Security (ACTC Campus)
04.2015 - 05.2016

Receiving Department Associate

Elder Beerman
11.2014 - 05.2015

Customer Support Specialist/ General Technical Sup

AT&T
08.2013 - 04.2014

Teller

Member's Choice Credit Union
03.2012 - 07.2012

Workforce Services Representative

Texas Workforce Comission
08.2009 - 01.2012

Workforce Services Representative

Virginia Employment Commission
03.2008 - 03.2009

Admissions Officer

Strayer University
02.2007 - 03.2008

No Degree - Human Services

Nova Scotia Community College

Bachelor of Arts - Sociology

St. Francis Xavier University

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Cindy Leadingham