Cindy Lee
Fort Collins,CO
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
16
16
years of professional experience
Work History
Front Office Manager
Rocky Mountain Family Physician's
Fort Collins , CO
10.2016 - 06.2022
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Assisted the clinic administrator with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Managed providers and frontdesk schedules.
- Monitored front areas so that questions could be promptly addressed.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front Desk Receptionist
Orthopedic And Spine Center Of The Rockies
Fort Collins , CO
03.2005 - 12.2015
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Checked patient insurance, demographic and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
Education
High School Diploma -
Rocky Mountain High School
Fort Collins, COSkills
- Report Preparation and Analysis
- Data Migration
- Oral and Writing Communication
- Staff Training
- Office Management
- Professional Relationships
- Customer Loyalty
- Remote Work Coordination
- Leadership and Change Management
- Patient Registration
Timeline
Front Office Manager
Rocky Mountain Family Physician's
10.2016 - 06.2022
Front Desk Receptionist
Orthopedic And Spine Center Of The Rockies
03.2005 - 12.2015
High School Diploma -
Rocky Mountain High School
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