- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Advocacy Campaigns
- Animal Welfare Advocacy
Cindy Lee
Minneapolis,MN
Summary
Professional leader, ready for next challenge. Demonstrated ability to drive strategic initiatives and optimize organizational efficiency. Strong focus on team collaboration and achieving impactful results. Known for adaptability, reliability, and effective decision-making. Skilled in crisis management, strategic planning, and leadership development.
Overview
31
31
years of professional experience
Work History
Deputy Chief of Management Services
Idaho Department Of Correction
01.2023 - 07.2024
- Managed budgets, resources, and personnel to ensure optimal allocation of resources in alignment with organizational goals.
- Enhanced team collaboration through regular communication and cross-functional initiatives.
- Implemented innovative policies that improved staff retention rates while maintaining high levels of productivity.
- Recommended and prepared strategic plans for contracts, procurement, grants and IT by developing specific proposals for action on current and future needs.
- Built strong relationships with internal and external stakeholders to enhance collaboration and drive positive outcomes.
- Ensured compliance with local, state, and federal regulations through regular audits, reviews, and policy updates.
- Facilitated cross-departmental cooperation to achieve shared objectives more efficiently than previously possible.
- Fostered a culture of continuous improvement through employee training, development, and performance management.
- Rewrote and updated comprehensive department policies and procedures.
- Evaluated existing programs for effectiveness in meeting organizational goals before recommending changes or adaptations as necessary.
- Provided oversight and guidance on high-priority projects, ensuring their successful completion within budget and timeline constraints.
- Organized, reviewed and evaluated work of 5 direct reports overseeing 42 team members
- Improved department efficiency by streamlining processes and implementing new technology solutions.
- Played a critical role in crisis management, developing contingency plans and coordinating communication efforts during emergency situations.
- Served as a mentor to junior staff members, providing guidance on best practices for professional growth and development.
- Developed strategic plans to address current challenges and future growth opportunities for the organization.
- Streamlined workflows for increased efficiency, reducing administrative burdens on staff members.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Business Support Manager
Idaho Department of Correction
01.2019 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Mentored staff members, providing guidance on career development opportunities within the organization.
- Developed strong relationships with stakeholders to align shared services with business goals.
- Implemented best practices in process management, ensuring consistency across functions.
- Established performance metrics to evaluate team effectiveness and identify areas for improvement.
- Managed cross-functional teams for seamless execution of shared services objectives.
- Crafted annual budgets for the department, closely tracking expenses against financial projections throughout the year.
- Spearheaded cost-saving initiatives by identifying areas of inefficiency and developing targeted solutions.
- Ensured regulatory compliance by establishing robust internal controls and audit procedures.
- Reduced costs with strategic vendor negotiations and optimizing resource allocation.
- Collaborated with senior leadership to develop strategic plans for shared services expansion.
- Optimized workforce planning, reducing employee turnover while maintaining high levels of productivity.
- Introduced technology solutions that streamlined workflows and increased overall productivity levels.
- Led change management initiatives to drive organizational transformation and growth.
- Championed a culture of continuous improvement, promoting open feedback loops among team members to drive ongoing progress towards excellence.
- Delivered outstanding customer service by resolving complex issues and fostering client satisfaction.
- Coordinated shared services projects from inception to completion, managing timelines and resources effectively.
Manager of Grants, Contracts and Incentives
Idaho Department of Commerce
03.2013 - 01.2019
- Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
- Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
- Improved efficiency of contract management processes through the implementation of a centralized database system.
- Achieved successful contract negotiations by thoroughly reviewing and analyzing proposals, agreements, and terms.
- Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
- Compiled required documentation to keep contracts compliant with [Type] requirements.
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
- Enhanced transparency in the contracting process by creating user-friendly templates and guidelines for internal stakeholders.
- Proactively identified potential contractual issues, addressing them before they escalated into more significant problems.
- Provided expert guidance on contractual matters to project managers, facilitating smooth project execution.
- Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
- Ensured compliance with all legal requirements by diligently monitoring contracts and maintaining up-to-date knowledge on regulations.
- Maintained [Software] database for with contract, vendor and customer information.
- Maintained an organized repository of all active contracts, allowing easy access for relevant stakeholders when needed.
- Resolved contractual disputes in a timely manner, minimizing potential risks and financial losses for the company.
- Negotiated and administered leasing and service contracts for [Type] business.
- Facilitated communication between internal teams and external partners, ensuring seamless collaboration throughout the contracting process.
- Led cross-functional teams to develop contract management strategies, aligning with organizational goals.
- Facilitated training sessions for team members on contract management best practices, enhancing team competence.
- Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
- Interacted with internal partners and obtained detailed information about organization's mission and goals to form solid foundation for grant applications.
- Supported capacity building initiatives within the organization by providing training on grant writing best practices to staff members.
- Maintained compliance with funder requirements by diligently monitoring project progress and submitting timely reports.
- Enhanced collaboration within the organization by providing regular updates on grant activities and progress toward goals.
- Streamlined the grant application process by creating templates and tools for consistent proposal content.
- Generated monthly grant writing activities reports and submitted documentation to director to promote funding program transparency.
- Tracked in-process and previously submitted grant applications to obtain status updates.
- Researched grant and funding proposal opportunities in philanthropic databases to identify potential income sources.
- Wrote, reviewed and edited proposals for grants, gifts, and contracts.
- Developed impactful grant applications to enhance organization's potential for funding awards.
- Ensured sustainability of programs by managing a diverse portfolio of federal, state, and private grants.
- Reduced errors in financial documentation by providing training on budget development and tracking for program staff.
- Facilitated successful audits of grant-funded programs by maintaining thorough documentation on file for review purposes upon request from auditors or funders.
- Proactively identified potential problems or areas of concern within grant projects, working with program staff to develop appropriate solutions and mitigate risks.
- Oversaw editing process completion and applied updates for error-free submissions.
- Coordinated proposal submissions by meeting with team to discuss proposed resources, draft administrative components, review budget and drive deadline achievement.
- Increased accuracy in financial reporting by monitoring grant expenditures and ensuring compliance with funder guidelines.
Grant/Contract Officer
Idaho Department of Transportation
07.2011 - 03.2013
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Led cross-functional teams in pursuit of new grant opportunities, promoting a culture of collaboration and innovation within the organization.
- Developed annual work plan by helping establish benchmarks.
- Coordinated site visits with funders to showcase the tangible impacts of their investments in the community served by our organization.
- Collaborated with program colleagues to develop strategy for advancing work for pitches.
- Negotiated favorable terms on awarded grants, maximizing financial support while minimizing administrative burden on staff members involved in implementation efforts.
- Successfully managed multiple grant projects concurrently, ensuring timely completion and accurate reporting.
- Conducted comprehensive reviews of existing grants portfolio, identifying areas for improvement in alignment with organizational priorities.
- Provided expert guidance to program staff on grant management strategies, enhancing overall team performance.
- Created detailed budgets for grant applications, aligning project costs with anticipated resources and outcomes.
- Presented regular updates at board meetings regarding progress made toward achieving annual revenue goals tied specifically to securing financial support through competitive grant solicitations.
- Collaborated closely with finance department staff members when developing budget projections associated with new funding proposals or ongoing awards received from external sources.
- Managed grants calendar to meet proposal and report deadlines.
- Supported colleagues throughout the organization by providing timely feedback on proposal drafts before submission deadlines approached.
Grant Administrator II
University of Southern California
08.2010 - 07.2011
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Ensured sustainability of programs by managing a diverse portfolio of federal, state, and private grants.
- Facilitated successful audits of grant-funded programs by maintaining thorough documentation on file for review purposes upon request from auditors or funders.
- Managed multiple concurrent deadlines while remaining detail-oriented when submitting progress and financial reports to funders.
- Reduced errors in financial documentation by providing training on budget development and tracking for program staff.
- Proactively identified potential problems or areas of concern within grant projects, working with program staff to develop appropriate solutions and mitigate risks.
- Provided guidance on regulatory compliance issues, ensuring that funded programs adhered to applicable laws and regulations.
- Served as a liaison between internal teams and external partners to ensure mutual understanding of expectations related to funded projects.
- Strengthened collaboration among departments by facilitating regular meetings to discuss grant requirements and project goals.
Contract Administrator
Suncor Energy - Oil & Gas
01.2007 - 05.2010
- Monitored incoming contracts and service agreements for correct pricing and information.
- Enhanced client relationships by providing exceptional support during the contract negotiation process.
- Tracked contract milestones and updated stakeholders to facilitate project progress.
- Stored and filed contract documents in orderly, organized systems.
- Managed high-value contracts with a keen eye for detail, identifying discrepancies and inaccuracies before finalization.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Performed thorough analyses of existing agreements, recommending modifications or termination when appropriate based on cost-benefit considerations.
- Adhered to legal and contractual requirements for compliant contract processes.
- Collaborated with legal team to mitigate risks, ensuring all contracts were legally sound and enforceable.
- Prepared and issued reports on contract performance and compliance.
- Coordinated cross-functional efforts to ensure smooth transition from contract negotiation to project implementation stages.
- Negotiated favorable terms on behalf of the company, securing advantageous pricing and conditions in complex contractual agreements.
- Facilitated successful negotiation of complex contracts by providing expert advice and analysis to decision-makers.
- Strengthened vendor relationships by resolving conflicts and negotiating win-win solutions.
Contract Administrator
Raytheon Canada
01.2006 - 01.2007
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Tracked contract milestones and updated stakeholders to facilitate project progress.
- Leveraged industry expertise to analyze competitor offerings and craft compelling proposals that effectively differentiated our organization from others.
- Cultivated strong working relationships with internal stakeholders to ensure alignment between business goals and proposal strategies.
- Established a library of reusable content that streamlined the proposal creation process, saving valuable time for other critical tasks.
- Mentored junior writers on best practices, improving overall team performance and individual skill sets in proposal writing.
- Managed multiple high-stakes projects concurrently, delivering each proposal on time and within budget constraints.
- Conducted post-award debriefs to gain insights into areas of improvement and celebrate team successes.
- Evaluated complex RFP requirements to develop tailored responses that addressed client needs while highlighting company strengths and capabilities.
Revenue Analyst
Air Canada
01.2000 - 01.2006
- Increased revenue by identifying and analyzing trends, monitoring performance, and implementing effective pricing strategies.
- Assessed the effectiveness of promotional campaigns by measuring their impact on sales volume, average selling prices, and overall profitability.
- Optimized pricing models by conducting competitive market research and analyzing customer price sensitivity data.
- Collaborated with cross-functional teams to develop comprehensive sales plans aligned with company goals and objectives.
Procedures Manager
Canadian Airlines
03.1993 - 01.2000
- Collaborated with cross-functional teams to design end-to-end process maps for critical business functions, increasing transparency and understanding among stakeholders.
- Increased efficiency by developing and implementing standardized operating procedures across departments.
- Facilitated training sessions on best practices in process management for employees at various levels within the organization.
- Streamlined business processes by analyzing workflow and implementing necessary improvements.
- Championed the adoption of lean methodologies throughout the organization, reducing waste and improving overall productivity levels.
- Established a culture of continuous improvement by fostering an environment that encouraged employees to challenge the status quo and offer suggestions for enhancements.
Education
Leadership 100 & 200
Idaho Department of Correction
Boise, ID06-2024
No Degree - Certified Public Manager
Boise State University
Boise, ID11-2017
Tourism - Tourism And Travel Management
The Career College
Calgary, Canada09-1989
Skills
- Strategic leadership
- Problem-solving abilities
- Team Management
- Crisis Management
- Process Improvement
- Vendor Relations
- Change Management
- Project Management
- Strategic business planning
- Risk Management
- Stakeholder engagement
- Budgeting and forecasting
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
Interests
Timeline
Deputy Chief of Management Services
Idaho Department Of Correction
01.2023 - 07.2024
Business Support Manager
Idaho Department of Correction
01.2019 - 06.2023
Manager of Grants, Contracts and Incentives
Idaho Department of Commerce
03.2013 - 01.2019
Grant/Contract Officer
Idaho Department of Transportation
07.2011 - 03.2013
Grant Administrator II
University of Southern California
08.2010 - 07.2011
Contract Administrator
Suncor Energy - Oil & Gas
01.2007 - 05.2010
Contract Administrator
Raytheon Canada
01.2006 - 01.2007
Revenue Analyst
Air Canada
01.2000 - 01.2006
Procedures Manager
Canadian Airlines
03.1993 - 01.2000
Leadership 100 & 200
Idaho Department of Correction
No Degree - Certified Public Manager
Boise State University
Tourism - Tourism And Travel Management
The Career College
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