Cindy Leimomi Cruz
Fountain
Summary
To obtain a position that would utilize my experience and knowledge.
Skilled in supporting roles to serve, improve, and implement programs. Experience in program coordination, cash management, customer service, planning, project coordinating and quality assurance. Background in operation support in project planning, implementation, coordination, and completion.
Overview
21
21
years of professional experience
Work History
Management Analyst
Office of the Attorney General of Guam
09.2024 - 03.2025
- Manage all documents that require signatures for the Chief of Staff
- Review and analyze all Personnel Action Forms for accuracy
- Review and analyze all resumes and schedule interviews
- Coordinate new attorney onboarding and exiting
- Schedule all committee meetings
- Assist with community outreaches
- Analyze
Cash Office Section Manager
Pan Pacific Retail Management
01.2024 - 05.2024
- Manage, lead, coach, and train 80 team members
- Interview, hire, and train 4 supervisors
- Create & conduct training and development plans for cash team
- Participate in recruitment, interviews and selection of team
- Create Standard Operating Procedures (SOPs) for Cash Office & Customer Service
- Coordinate, plan, implement, monitor, and train for compliance standard operation procedures (SOPs) and all cash office management systems/customer service processes
- Oversee corrective action to improve unsatisfactory performance
- Oversee the maintenance of internal daily, weekly, and monthly financial reports
- Manage, review, and process all department required monthly reports
- Control and maintain all cash on site and reconciliation of cash and POS sales daily
- Create balance sheets & review sales and process bank confirmation & analysis
- Analyze cash and budget reports for accuracy prior to submission
- Conduct daily audits on point of sales system for any discrepancies
Operation Support Supervisor
DFS Guam LP
08.2016 - 01.2024
- Company Overview: DFS Operation Support
- Manage, lead, coach, and train the operation support team members
- Created new and innovative trainings and development for the vault, foreign exchange, and cashiering staff
- Prepare assessment of 21 staff, Develop, plan, and coordinate training schedules
- Assist and prepare performance appraisals for all 21 staff
- Participate in recruitment and selection of team
- Create Standard Operating Procedures (SOPs) and Quality Assurance
- Coordinate, plan, implement, monitor, and train for compliance standard operation procedures (SOPs) and all cash office management systems
- Oversee corrective action to improve unsatisfactory performance
- Create Development Plans, conduct monthly assessments, and plan departmental projects
- Oversee the maintenance of internal daily, weekly, and monthly financial reports
- Manage, review, and process all department required monthly reports
- Implement, oversee, and monitor projects for my team
- Audit & monitor all safes in the store
- Create balance sheets & review sales
- Analyze cash and budget reports for accuracy prior to submission
- Conduct audit on point of sales system for any discrepancies
- DFS Operation Support
Vault & Foreign Exchange Team Leader
DFS Guam LP
09.2007 - 08.2016
- Company Overview: DFS Operation Support
- Prepare daily sales package control logs and distribute bags to sales staff
- Audit cash fund received and prepared for processing foreign exchange transactions
- Buy and sell transactions of Japanese Yen and purchase of Korean Won
- Process reports for vault verification. Process sales and reports for SandCastle cocktail shows
- Sales and audits of DFS gift certificates
- Assist customers with foreign exchange booth services
- Conduct training for new foreign exchange coordinators
- Creation of Power Point presentations and training and development for team
- Verify and balance daily sales bags. Prepare Japanese Yen and Korean Won for bank processing
- Verify, audit, and process reports for daily noncash transactions
- Provide change fund for all POS registers
- Head project coordination, assessment of projects and planning new development and projects
- Assist with and prepare departmental schedules, training
- Provide departmental training for new foreign exchange coordinators
- Auditing daily foreign exchange transactions, balance, and preparing change fund for daily foreign exchange shifts
- Conduct monthly register and safe audits for T Galleria, The Point and The Guam Airport
- Research and act in a timely matter for T Galleria, The Point, and Guam Airport cash variances
- Conduct cash handling training as part of New Hire Orientation emphasis on preventing cash variances on POS system
- Process of daily vault reimbursement and petty cash disbursements.
- Provide guidance for standard operation procedures for cash handling and vault processes
- DFS Operation Support
Administraor/Vice President
Pacific Tradelink Inc.
08.2004 - 01.2010
- Create, process, review bids /contract services – office & barracks furniture, medical supplies, playground systems
- Process, work requirements for bids and projects
- Manage projects for installation (CAD drawings) Measurements and requirements for projects.
- Head project coordination, assessment of projects and planning new development and projects
- Interview, hire, and prepare project installation team and prepare employment background check for military installation
- Coordinate with military POC to conduct walk throughs and review project requirements
- Research and review contract request guidelines for bid preparation and submission
- Prepare required company certification for bidding process -A8 certification, contract services
- Attend and prepare for trade show attendance and lines for wholesale and retail
- Provide guidance for standard operation procedures for all contract services and project coordination.
Education
Business Management - Human Resources Management
Colorado Technical University
High School Diploma -
Guam Community College/Oceanview High
Business Mathematics, Hospitality - Computer Applications
Guam Community College
Administrative Management -
Life/Health Insurance Management Assoc. (LOMA)
Level 1 & Level 2 -
DFS Apprentice Program
DFS Leadership Development -
DFS Learning to Lead Program
DFS Leadership Development -
DFS Train the Trainer Program
DFS Management & Leadership -
DFS Management Training Program 2022-2023
Skills
- Client relationship management
- Policy analysis
- Business process improvement
- Business analysis
- Project planning
- Project coordination
- Staff management expertise
- Operations support
Community Services
- Make a Wish Foundation, Wish Grantor, 02/01/19, Current
- Team Quality Soccer, Coach, 01/01/04, 01/31/10
Objectives And Qualifications
To obtain a position that would utilize my experience and knowledge. Skilled in supporting roles to serve, improve, and implement programs. Experience in program coordination, cash management, customer service, planning, project coordinating and quality assurance. Background in operation support in project planning, implementation, coordination, and completion.
Timeline
Management Analyst
Office of the Attorney General of Guam
09.2024 - 03.2025
Cash Office Section Manager
Pan Pacific Retail Management
01.2024 - 05.2024
Operation Support Supervisor
DFS Guam LP
08.2016 - 01.2024
Vault & Foreign Exchange Team Leader
DFS Guam LP
09.2007 - 08.2016
Administraor/Vice President
Pacific Tradelink Inc.
08.2004 - 01.2010
High School Diploma -
Guam Community College/Oceanview High
Business Mathematics, Hospitality - Computer Applications
Guam Community College
Administrative Management -
Life/Health Insurance Management Assoc. (LOMA)
Level 1 & Level 2 -
DFS Apprentice Program
DFS Leadership Development -
DFS Learning to Lead Program
DFS Leadership Development -
DFS Train the Trainer Program
DFS Management & Leadership -
DFS Management Training Program 2022-2023
Business Management - Human Resources Management
Colorado Technical University