Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Cindy Llamas

Arleta

Summary

Reliable, energetic and resourceful customer service and sales professional with over 5 years of experience resolving customer complaints and promoting conflict resolution. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Operations Customer Service Manager

Threaded Sugar LLC
01.2019 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

IHSS Care Provider

California In Home Supportive Services Authority
11.2017 - 01.2019
  • Administered medication as directed by physician.
  • Provided transportation and appointments management.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.

Remote Customer Service Chat Sales

Lamps Plus Inc
02.2012 - 09.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer chat guidelines for service levels, handle time and productivity.

Bartender/Waitress Trainee

BJ's Brewhouse And Restaurant
11.2011 - 03.2015
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.

Education

High School Diploma -

Bishop Alemany High School
Mission Hills, CA

Associate of Arts -

Los Angeles Community College
Los Angeles, CA

Skills

  • Customer Service Optimization
  • Call Control
  • Information Updates
  • High-Volume Environments
  • Efficient Sales Transactions
  • Inventory Tracking and Management
  • Strategic Decision-Making
  • Inventory Control Processes
  • Customer Service and Assistance
  • Consultative Sales Approach

Additional Information

  • Great References Available Upon Request

Languages

Spanish
Spanish

Timeline

Operations Customer Service Manager

Threaded Sugar LLC
01.2019 - Current

IHSS Care Provider

California In Home Supportive Services Authority
11.2017 - 01.2019

Remote Customer Service Chat Sales

Lamps Plus Inc
02.2012 - 09.2018

Bartender/Waitress Trainee

BJ's Brewhouse And Restaurant
11.2011 - 03.2015

High School Diploma -

Bishop Alemany High School

Associate of Arts -

Los Angeles Community College

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Cindy Llamas