Cindy Llamas
Arleta
Summary
Reliable, energetic and resourceful customer service and sales professional with over 5 years of experience resolving customer complaints and promoting conflict resolution. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Operations Customer Service Manager
Threaded Sugar LLC
Los Angeles, CA
01.2019 - Current
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
IHSS Care Provider
California In Home Supportive Services Authority
San Fernando, CA
11.2017 - 01.2019
- Administered medication as directed by physician.
- Provided transportation and appointments management.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
Remote Customer Service Chat Sales
Lamps Plus Inc
Chatsworth, CA
02.2012 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer chat guidelines for service levels, handle time and productivity.
Bartender/Waitress Trainee
BJ's Brewhouse And Restaurant
Burbank, CA
11.2011 - 03.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
High School Diploma -
Bishop Alemany High School
Mission Hills, CAAssociate of Arts -
Los Angeles Community College
Los Angeles, CASkills
- Customer Service Optimization
- Call Control
- Information Updates
- High-Volume Environments
- Efficient Sales Transactions
- Inventory Tracking and Management
- Strategic Decision-Making
- Inventory Control Processes
- Customer Service and Assistance
- Consultative Sales Approach
Additional Information
- Great References Available Upon Request
Languages
Spanish
Spanish
Timeline
Operations Customer Service Manager
Threaded Sugar LLC
01.2019 - Current
IHSS Care Provider
California In Home Supportive Services Authority
11.2017 - 01.2019
Remote Customer Service Chat Sales
Lamps Plus Inc
02.2012 - 09.2018
Bartender/Waitress Trainee
BJ's Brewhouse And Restaurant
11.2011 - 03.2015
High School Diploma -
Bishop Alemany High School
Associate of Arts -
Los Angeles Community College