Christina Silverwood
Millbrook,Alabama
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Assistant Manager - Operations
Walmart
02.2009 - Current
- Supervised operations team to support operational excellence and excellent customer service.
- Coordinated with General Manager in different operational issues and promotional activities.
- Monitored key performance metrics to identify areas for improvement.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Monitored employee productivity and optimized procedures to reduce costs.
- Communicated with customers to assess satisfaction with products and services received.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Branch Manager
Colonial Bank
09.2006 - 02.2009
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Generated financial and operational reports to assist management with business strategy.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Consulted customers to boost product sales and services.
Store Manager of Operations
T-Mobile
06.1999 - 09.1999
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased sales by [Number]% with special displays and promotions.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
No Degree - Nursing
Troy State
Montgomery, AL 04.2000
No Degree - Court Reporting
Prince Institute
Montgomery, Al01.1998
Skills
- Employee Supervision
- Purchasing and Planning
- Facilitating Change
- Project Management
- Cost Analysis and Savings
- Operations Management
Timeline
Assistant Manager - Operations
Walmart
02.2009 - Current
Branch Manager
Colonial Bank
09.2006 - 02.2009
Store Manager of Operations
T-Mobile
06.1999 - 09.1999
No Degree - Nursing
Troy State
No Degree - Court Reporting
Prince Institute
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