Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Loehding

Spokane,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Regional Banking Specialist

Umpqua Bank
07.2004 - 02.2023
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Boosted employee morale through recognition programs that rewarded outstanding performance and exemplary service.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Planned meetings using Teams.
  • Prepared weekly, monthly and quarterly progress reports using Excel
  • Made travel arrangements as needed including airfare, hotel and car rental. I also prepared itineraries to assist in their travels.

Commercial Banking Service Representative

Bank Of America
08.2002 - 06.2004
  • Played a pivotal role in enhancing brand reputation through consistent demonstration of professionalism and commitment to client satisfaction.
  • Cultivated strong relationships with clients, promoting trust and loyalty to the bank''s services.
  • Achieved higher levels of customer satisfaction through proactive identification of potential issues and providing prompt resolutions.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
  • Answered bank phone lines and directed customers to appropriate department to address concerns.
  • Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
  • Processed various transactions with accuracy and according to bank standards and legal requirements.
  • Investigated disputes and handled suspected fraud with diligence and attention to detail.

Education

American Banking Association (ABA)
Spokane, WA

High School Diploma -

John Rogers High School
Spokane, WA
06.1976

Skills

  • Data Processing
  • Account Monitoring
  • Honest and Dependable
  • Team Cooperation
  • Customer Service
  • Staff Assistance
  • Pleasant and Personable
  • Sorting and Filing
  • Rapid 10-key data entry
  • Excel
  • Word

Timeline

Regional Banking Specialist

Umpqua Bank
07.2004 - 02.2023

Commercial Banking Service Representative

Bank Of America
08.2002 - 06.2004

American Banking Association (ABA)

High School Diploma -

John Rogers High School

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Cindy Loehding