Cindy Lopez Hernandez
Dallas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Assistant Community Manager
Balto Management
10.2024 - Current
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Met with residents to gather information and develop effective solutions.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Contributed to budget planning and monitoring by providing accurate data on property performance, ensuring wise allocation of resources.
- Evaluated property conditions and recommended improvements.
- Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
- Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Assistant Community Manager
Balto Management
09.2023 - 08.2024
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Met with residents to gather information and develop effective solutions.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Contributed to budget planning and monitoring by providing accurate data on property performance, ensuring wise allocation of resources.
- Evaluated property conditions and recommended improvements.
- Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
- Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Community Assistant Manager
Valiant Enterprises
12.2022 - 09.2023
- Collected monthly assessments, rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Handled resident complaints and expedited maintenance requests.
- Conducted tours of vacancies with prospective tenants.
- Conducted apartment tours for potential tenants and answered questions about property.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Kept records of correspondence with residents and tenants.
- Handled security deposit refunds.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Managed day-to-day operations, ensuring a safe, clean, and well-maintained environment for residents.
- Provided exceptional customer service at all times, building trust between management staff and residents.
- Improved resident satisfaction through timely and effective communication with community members.
Apartment Leasing Consultant
Valiant Enterprises
05.2021 - 12.2022
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Responded quickly to concerns regarding community from prospective and current residents.
- Coordinated and followed up on maintenance requests for residents.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Contacted and followed up with tenants on renewal notices.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Conducted background checks on applicants.
- Conducted informative and personalized tours, resulting in new leases.
- Received rent payments and tracked transactions in accounting software.
- Checked rental eligibility by following company's verification process.
- Encouraged prospective tenants to fill out applications after property tours.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained accurate records of correspondence with and from tenants.
- Escalated critical issues to property manager to deliver immediate resolution.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
Education
High School Diploma -
Texans Can Academy
01.2019
Skills
- Community outreach
- Customer support and assistance
- Effective customer communication
- Fluent in Spanish
- People skills
- Troubleshooting
- Planning & organizing
- Team building
- Conflict resolution
- Payment processing
- Document control
- Yardi software proficiency
- Financial records oversight
- Deposit accounting
- Property inspections
- Vendor management
- Tenant and eviction laws
- Customer relationship management
- Daily operations management
- Payment management
- Property tours and inspections
- Maintenance oversight
- Problem-solving
- Maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Community Manager
Balto Management
10.2024 - Current
Assistant Community Manager
Balto Management
09.2023 - 08.2024
Community Assistant Manager
Valiant Enterprises
12.2022 - 09.2023
Apartment Leasing Consultant
Valiant Enterprises
05.2021 - 12.2022
High School Diploma -
Texans Can Academy
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