Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cindy Lor

Lawrenceville,GA

Summary

Results-driven Operations Processor, known for high productivity and efficient task completion. Specialize in data analysis, process optimization, and regulatory compliance. Excel in time management, adaptability, and problem-solving to enhance operational efficiency and support team goals.

Organized professional in information and records management, known for high productivity levels, and efficiency in task completion. Possess specialized skills in data entry, document management, and privacy compliance, ensuring precision and security in handling sensitive information. Excel at communication, problem-solving, and time management, facilitating smooth operational workflows, and enhancing team collaboration. Highly skilled Operations Processor with background in managing operational processes, ensuring accurate transaction processing, and maintaining regulatory compliance. Strong communication skills facilitate effective coordination between teams to optimize operations. Demonstrated ability to implement process improvements leading to increased efficiency and accuracy. Known for strong problem-solving abilities and keen attention to detail.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operation Processor

Primerica
Duluth, GA
08.2016 - Current
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Verified customer information in order to ensure accuracy of delivery.
  • Utilized automated systems for processing large volumes of applications efficiently.
  • Applied rating to encourage safe, profitable distribution of risks.
  • Processed requests for policy changes such as increasing coverage amounts or changing beneficiaries.
  • Verified accuracy of all documentation submitted by applicants for underwriting purposes.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Performed basic accounting tasks such as counting cash received from customers or processing payments by credit card or check.
  • Performed basic accounting duties for clients to maintain fully compliant and accurate records.
  • Managed daily workflow ensuring timely completion of all tasks associated with policy processing.
  • Conducted research to resolve inquiries from policyholders or other departments within the company.
  • Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
  • Verified and updated policyholder information with accuracy.
  • Implemented new software systems designed to improve efficiency when handling large volumes of policies.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Maintained accurate records related to all aspects of the policy change process.

Data Entry Auditor

ConstructConnect
Norcross, GA
03.2014 - 07.2016
  • Assisted with training new employees on proper use of data entry audit tools and techniques.
  • Maintained spreadsheets, databases, and other records to ensure accuracy of data entry.
  • Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
  • Obtained scanned records and uploaded into company databases.
  • Generated reports summarizing audit findings for management review.
  • Ensured compliance with company policies regarding data protection and confidentiality.
  • Identified errors in data entry processes and reported them to supervisor immediately.
  • Organized and filed data in appropriate locations for easy access to essential information.
  • Entered large volumes of information into appropriate computer software programs quickly and accurately.
  • Updated existing files with new information as needed.
  • Determined appropriate databases for completed documents and transferred files electronically.
  • Emailed completed documents to supervisors and co-workers to confirm accuracy.
  • Checked completed work for accuracy before submitting it to supervisors or other departments.

Education

Certificate - CNA

Catawba Valley Community College
Hickory, NC
06-2014

High School Diploma -

Burke County Public School
Morganton, NC
05-2005

Associate of Science - Accounting

Gwinnett Technical College
Lawrenceville, GA

Skills

  • Financial reporting
  • Tax preparation
  • Microsoft Excel
  • Data analysis
  • Word processing
  • Time management abilities
  • Active listening
  • Research support
  • Process documentation
  • Records retention
  • Database administration
  • Reliable and punctual
  • Verbal and written communication
  • Document scanning
  • Bank deposits
  • Operational efficiency
  • Intuit QuickBooks
  • Multitasking capacity
  • Computer proficiency
  • Data accuracy
  • Information verification
  • Billing and invoicing
  • Teamwork and collaboration
  • Claims handling

Certification

  • Quick Books 2025
  • Certified Nursing Assistant 2014

References

References available upon request.

Timeline

Operation Processor

Primerica
08.2016 - Current

Data Entry Auditor

ConstructConnect
03.2014 - 07.2016

Certificate - CNA

Catawba Valley Community College

High School Diploma -

Burke County Public School

Associate of Science - Accounting

Gwinnett Technical College

Similar Profiles

CREATE PROFILE