Cindy-Lou Drummond
Salvation Army Officer
Cleveland ,OH
Summary
Disciple of Jesus Christ, walking in holiness, and dedicated to preaching the gospel and meeting human needs. Ready to assist others on their journey with the Lord. Passionate about working as the body of Christ for His glory.
Overview
37
37
years of professional experience
17
17
years of post-secondary education
Work History
Divisional Commander
The Salvation Army
Cleveland, OH
07.2020 - Current
- Northeast Ohio Division CEO for The Salvation Army
- Member of the Eastern Territorial Executive Council
- Spiritual leader of Salvation Army officers, soldiers, and adherents in Northeast Ohio.
- Display an exemplary spiritual life and work ethic.
- Educate and develop officers, local officers, and soldiers of the division.
- Ensure the protection of children, youth, and vulnerable people.
- Maintain strict supervision of the finances, programs, policies, and procedures of The Salvation Army.
- Conduct officer reviews.
- Counsel, guide, and discipline as necessary.
General Secretary
The Salvaiton Army
Union, NJ
07.2019 - 06.2022
- Supported the Divisional Commander.
- Second in command of the division.
- Served as department head for Human Resources, Development, and Legal.
- Attended to all officer personnel matters.
- Responded to inquiries from callers seeking information.
- Managed legal cases with The Salvation Army's attorney including estates, lawsuits, and employment issues.
- Provided oversight of the New Jersey Red Kettle Campaign.
- Displayed exemplary spiritual qualities of a Salvation Army officer.
Divisional Secretary
The Salvation Army
Union, NJ
07.2016 - 06.2019
- Provided oversight of the Human Resource, Property, IT, Service Extension, and Legal Departments.
- Participated in the hiring, discipline, and termination of employees within the New Jersey Division.
- Reorganized the Service Extension Department.
- Engaged real estate and legal professionals in the capital campaign and property projects for The Salvation Army in Trenton, New Jersey.
- Answered calls and letters from officers, soldiers, and citizens on behalf of the Divisional Commander regarding all aspects of The Salvation Army in New Jersey.
- Organized the Red Kettle Campaign for The Salvation Army in New Jersey.
- Displayed exemplary spiritual qualities of a Salvation Army officer.
Assistant Training Principal for Administration
The Salvation Army
Suffern, NY
06.2014 - 07.2016
- Supported the Training Principal at The Salvation Army College for Officer Training in the Eastern Territory.
- Second in command of the College for Officer Training.
- Provided oversight of all administrative activities including events, employee relations, and facilities.
- Engaged in all aspects of Human Resources.
- Administration representative on the Academic Oversight Committee.
- Taught classes on leadership, doctrine, missiology, and Salvationism.
- Fostered teamwork between all departments within the College for Officer Training.
- Member of the Suffern Rotary Club.
- Displayed exemplary spiritual life and Salvationism.
- Mentoring of students (cadets).
- Member of the Command Finance Council and Executive Board.
Medical Director
The Salvation Army
Suffern, NY
03.2010 - 06.2014
- Provided primary medical care for the students (cadets) of The Salvation Army College for Officer Training.
- Optimized case and clinical management and recommended plans to improve safety and health programs.
- Fostered relationships in the Suffern medical community.
- Designed the health and wellness program at the College for Officer Training.
- Designed a weight management program for students with a BMI of 30 or over.
- Reviewed medical records of all candidates and cadets.
- Taught doctrine, health, and counseling classes.
- Instructed a physical education class.
Medical Officer
The Salvation Army
Glendale, Zimbabwe
02.2009 - 02.2010
- Missionary Medical Officer at Howard Hospital.
- Provided patient care at Howard Hospital.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Trained and supervised medical students engaged in special activities and procedures.
- Interpreted diagnostic test results for deviations from normal.
- Assisted senior physicians and surgeons during assessments, examinations and surgical interventions.
- Provided spiritual care and support.
Corps Officer
The Salvation Army
Oil City , PA
07.2005 - 06.2008
- Spiritual and administrative leader of The Salvation Army Corps in Oil City, PA.
- Managed all aspects of administrative and personnel needs of the Oil City Salvation Army operation.
- Fulfilled the duties as the shepherd of the corps congregation.
- Engaged in the Venango County Focus on Our Future board.
- Conceptually created and initiated the construction of a dental clinic.
- Developed professional relationships with the University of Pittsburgh School of Dentistry and the Oil City Public Health Department.
- Successfully developed an afterschool program for elementary aged children.
- Taught a beginners brass band.
- Provided oversight for the Emergency Disaster Services for Venango County.
- Worked successfully with The Salvation Army's Oil City Advisory Board.
Physician Manager
Lancaster General Medical Group
Lancaster, PA
02.2003 - 06.2005
- Managed the East Petersburg Family Health Center for the Lancaster General Medical Group.
- Recruited, hired and trained staff, providing direct supervision, ongoing practice development.
- Reviewed and evaluated test results to suggest care and treatment options.
- Maintained the policies and procedures of Lancaster General Medical Group for effective practice management.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Organized and facilitated regular practice meetings, discussing patient care, practice concerns, and flow of the practice.
- Created customized care plans, working with hospital staff, nursing home staff, and families to assess and meet individual needs.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Collaborated with the business manager to maintain daily operations.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Direct day-to-day administrative and operational functions for the East Petersburg Family Health Center, providing guidance and leadership to over seven employees across more than three physicians.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to Lancaster General Medical Group.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Cadet-Lieutenant
The Salvation Army
Suffern, NY
08.2001 - 01.2003
- Distance learning student at the College for Officer Training.
- Participated in community capacity building in West Philadelphia for The Salvation Army in collaboration with the University of Pennsylvania.
- Successfully assisted in pastoral care, social services, and community outreach in West Philadelphia.
- Engaged in Emergency Disaster Services during the September 11, 2001 crisis in New York City.
- Commanded the Jamaica Queens corps from June 2001 through January 2002.
- Acting pastor and administrator of the Jamaica Queens Corps.
- Established a relationship with the Booth Memorial Hospital in Queens, NY.
Staff Physician
Lancaster General Medical Group
Lancaster, PA
01.1995 - 08.2001
- Member of the Lititz Family Practice and worked with seven physicians, a nurse practitioner, and ten nursing professionals.
- Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
- Evaluated patient histories, complaints and current symptoms.
- Identified opiate-free pain control methods to reduce usage of overprescribed narcotics.
- Instructed and advised patients regarding preventive health care measures to promote early detection, diagnosis and management of medical conditions.
- Adhered to universal precautions and other appropriate infection control practices.
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
- Participated in patient education sessions among targeted populations with prevalent health risk factors.
- Treated and monitored care of geriatric patients at several local long-term care facilities.
- Participated in Lancaster General Hospital's health plan to provide high quality care for low-income and indigent patients.
- Administered high level of care to patients using active listening and open-ended questioning.
- Researched industry innovations and emerging treatments to improve care delivery.
- Provided emergent medical care and treatment for life-threatening injuries and illnesses.
- Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.
- Implemented therapeutic regimens involving medications and other interventions to mitigate symptoms and prevent reoccurrence.
- Conferred with specialists to obtain expertise on patient conditions and referred individuals in need of additional care.
- Engaged with other professionals to impart knowledge and discuss best treatment courses.
- Diagnosed and treated patients suffering from chronic conditions.
Staff Physician
Janes Street Clinic
Saginaw, MI
06.1992 - 12.1994
- Member of the Janes Street Health Center and worked with six physicians, a nurse practitioner, and fifteen nursing professionals.
- Participated in the Janes Street Health Center's health plan to provide high quality care for low-income and indigent patients as Saginaw was identified as a health shortage area in the state of Michigan.
- Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
- Evaluated patient histories, complaints and current symptoms.
- Identified opiate-free pain control methods to reduce usage of overprescribed narcotics.
- Instructed and advised patients regarding preventive health care measures to promote early detection, diagnosis and management of medical conditions.
- Adhered to universal precautions and other appropriate infection control practices.
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
- Participated in patient education sessions among targeted populations with prevalent health risk factors.
- Administered high level of care to patients using active listening and open-ended questioning.
- Researched industry innovations and emerging treatments to improve care delivery.
- Provided emergent medical care and treatment for life-threatening injuries and illnesses.
- Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.
- Implemented therapeutic regimens involving medications and other interventions to mitigate symptoms and prevent reoccurrence.
- Conferred with specialists to obtain expertise on patient conditions and referred individuals in need of additional care.
- Engaged with other professionals to impart knowledge and discuss best treatment courses.
- Diagnosed and treated patients suffering from chronic conditions.
Staff Physician
Saginaw General Hospital
Saginaw, MI
07.1991 - 06.1992
- Member of the Saginaw General Medical Group and worked with three physicians and two nursing professionals.
- Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
- Evaluated patient histories, complaints and current symptoms.
- Identified opiate-free pain control methods to reduce usage of overprescribed narcotics.
- Instructed and advised patients regarding preventive health care measures to promote early detection, diagnosis and management of medical conditions.
- Adhered to universal precautions and other appropriate infection control practices.
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
- Participated in patient education sessions among targeted populations with prevalent health risk factors.
- Administered high level of care to patients using active listening and open-ended questioning.
- Researched industry innovations and emerging treatments to improve care delivery.
- Provided emergent medical care and treatment for life-threatening injuries and illnesses.
- Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.
- Implemented therapeutic regimens involving medications and other interventions to mitigate symptoms and prevent reoccurrence.
- Conferred with specialists to obtain expertise on patient conditions and referred individuals in need of additional care.
- Engaged with other professionals to impart knowledge and discuss best treatment courses.
- Diagnosed and treated patients suffering from chronic conditions.
Medical Resident
Saginaw Cooperative Hospitals, Inc.
Saginaw , MI
07.1989 - 06.1991
- Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
- Evaluated patient histories, complaints and current symptoms.
- Provided consultation to staff and administration on patient treatment.
- Participated as monitoring physician in clinical trials of medications and treatments.
- Adhered to universal precautions and other appropriate infection control practices.
- Monitored post-operative recovery and educated patients on at-home recovery.
- Implemented therapeutic regimens involving medications and other interventions to mitigate symptoms and prevent reoccurrence.
- Treated and monitored care of geriatric patients at local long-term care facility.
- Identified opiate-free pain control methods to reduce usage of overprescribed narcotics.
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
- Engaged with other professionals to impart knowledge and discuss best treatment courses.
- Provided emergent medical care and treatment for life-threatening injuries and illnesses.
- Administered high level of care to patients using active listening and open-ended questioning.
- Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.
- Participated in patient education sessions among targeted populations with prevalent health risk factors.
- Diagnosed and treated patients suffering from chronic conditions.
- Volunteered at community health clinic to provide high quality care for low-income and indigent patients.
- Researched industry innovations and emerging treatments to improve care delivery.
- Conferred with specialists to obtain expertise on patient conditions and referred individuals in need of additional care.
- Instructed and advised patients regarding preventive health care measures to promote early detection, diagnosis and management of medical conditions.
Urgent Care Physician
RediMed
Bay City, MI
07.1987 - 06.1989
- Worked in direct collaboration with other physicians and referred patients accordingly to best support health care needs.
- Prescribed medications for patients in conjunction with other treatments according to specific personal medical conditions.
- Prepared and maintained correspondence, reports and claims in compliance with federal regulations and followed best practices in patient and family support.
- Hired, onboarded and supervised three nursing staff efficiently, equitably and thoughtfully.
- Evaluated preliminary results and administered initial treatment such as stitching lacerations and splinting.
- Collected, recorded and maintained patient medical history, reports and examination results.
- Showed compassion when dealing with family members and kept families informed of patient status.
- Operated diagnostic testing equipment such as EKGs, scans, ultrasounds and other devices.
- Trained support staff in patient care strategies, intake requirements and requirements for assisting with different procedures.
- Provided and managed direct patient care by conducting physical examinations, evaluations and assessments to determine diagnosis.
- Explained procedures and discussed test results or prescribed treatments with patients.
- Created treatment plans balancing medical expertise, patient goals and individual compliance levels.
- Evaluated previously prescribed interventions for successes or failures and adjusted strategies.
- Coordinated and integrated health care resources for community-based programs.
- Advised patients and community members concerning diet, activity, hygiene and disease prevention.
Medical Intern
Bay City Hospital
Bay City, MI
07.1986 - 06.1987
- Completed daily rounds to check on patients and identify any reasons for concern.
- Wrote detailed and professional progress notes for each patient, outlining notable events and examinations findings.
- Exercised confidentiality and abided by HIPAA rules and regulations.
- Aided in communication and authorizations with patient and caregivers.
- Collaborated with treatment team to implement optimal protocols.
- Responded to medical emergencies to help stabilize and treat patients.
- Collected and transported laboratory specimens used in diagnostics and ongoing patient monitoring.
- Interviewed patients and added key details to medical histories.
- Applied classroom learning by directly caring for patients with acute concerns and chronic conditions.
- Reviewed clinical cases to gain additional understanding of disease etiology and progression.
- Shadowed emergency medical services team in emergency room setting and during field response.
- Built strong foundation in medical practice by contributing to different areas of patient care and administrative practice.
- Assisted patient medication administrations using various methods such as intravenous, intramuscular, oral, subcutaneous and pulmonary.
- Collected labs and test results on patients.
- Balanced high course workload with scheduled rounds and clerkship responsibilities.
- Provided patient care under direct physician supervision.
- Observed and recorded patient conditions by assessing vitals.
- Reported results, issues and hours to clerkship director for review.
- Participated in clerkships within various clinical departments and medical specialties.
- Participated in all scheduled rounds and teaching conferences.
- Shadowed resident physicians, taking notes and asking questions.
Education
Ph.D. - Organizational Leadership
Regent University
Virginia Beach, VA 08.2016 - Current
Master of Arts - Intercultural Studies
Fuller Theological Seminary
Pasadena, CA 08.2011 - 05.2014
D.O. - Medicine
Philadelphia College of Osteopathic Medicine
Philadelphia, PA 08.1982 - 06.1986
Bachelor of Arts - Biology/Pre-Med
Asbury University
Wilmore, KY 08.1976 - 06.1980
Skills
Public speaking
undefinedTimeline
Divisional Commander
The Salvation Army
07.2020 - Current
General Secretary
The Salvaiton Army
07.2019 - 06.2022
Ph.D. - Organizational Leadership
Regent University
08.2016 - Current
Divisional Secretary
The Salvation Army
07.2016 - 06.2019
Assistant Training Principal for Administration
The Salvation Army
06.2014 - 07.2016
Master of Arts - Intercultural Studies
Fuller Theological Seminary
08.2011 - 05.2014
Medical Director
The Salvation Army
03.2010 - 06.2014
Medical Officer
The Salvation Army
02.2009 - 02.2010
Corps Officer
The Salvation Army
07.2005 - 06.2008
Physician Manager
Lancaster General Medical Group
02.2003 - 06.2005
Cadet-Lieutenant
The Salvation Army
08.2001 - 01.2003
Staff Physician
Lancaster General Medical Group
01.1995 - 08.2001
Staff Physician
Janes Street Clinic
06.1992 - 12.1994
Staff Physician
Saginaw General Hospital
07.1991 - 06.1992
Medical Resident
Saginaw Cooperative Hospitals, Inc.
07.1989 - 06.1991
Urgent Care Physician
RediMed
07.1987 - 06.1989
Medical Intern
Bay City Hospital
07.1986 - 06.1987
D.O. - Medicine
Philadelphia College of Osteopathic Medicine
08.1982 - 06.1986
Bachelor of Arts - Biology/Pre-Med
Asbury University
08.1976 - 06.1980
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