CINDY LOVELADY
Destin,FL
Summary
Customer care specialist with broad experience across a variety of sectors and roles, delivering within tight timescales and managing multiple work streams. Focused on customer service, liaising with people to resolve conflict and establishing priorities. A strong communicator and leader, able to build, motivate and empower teams to achieve a common goal. Determined, diligent and thorough, taking ownership and personal responsibility for the project lifecycle.
Overview
6
6
years of professional experience
Work History
Loan Processer
American Financial Network & Bank Of Little Rock
08.2020 - Current
- Coordination of all documentation and relevant information for individual loan applications
- Collect data from clients such as their assets, salaries, debts, and employment status to fill in information for loan applications
- Evaluating credit histories for applicants
- Working closely with Loan Officers with requests and tasks needed to complete and process applications
- Researching, proof reading and editing applications for clients
- Ability to handle multiple customers’ needs during peak times throughout the day
- Process loan applications in a timely manner
- Carefully review file documentation for missing information
- Comply with established regulations and law requirements
- Prepare loan files and submitting them to Underwriter for approval
- Meet loan application deadlines
Director of Catering
Embassy Suites
02.2019 - 08.2020
- Collaborated with other sales personnel to solicit, negotiate, and book new catering business, maintained contact with current accounts and arranged details of catering events
- Developed and retained strong stakeholder rapport through proactive contact
- Planned, coordinated, and executed weddings and special events
- Organized all event logistics and operations, including facility selection, pricing, food and beverage selections and audio-visual arrangements.
Banquet Captain/Office Manager
Henderson Beach Resort
10.2017 - 06.2019
- Scheduled Staff for Corporate Meetings, Weddings and Events
- Set up and broke down conference and banquet rooms to meet facility standards and specifications
- Supervised staff, operations and guests during banquet events
- Oversaw timeliness and quality of food delivery at high-volume events
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
Skills
- Strong verbal and written communication
- Detail-oriented/Strong organizational skills
- Empathetic while able to resolve conflict
- Dependable and reliable
- Energetic work attitude
- Time-management skills
- Ability to work in fast-paced environment with strict deadlines
- Willingness to learn & grow
- Accountable and follows through with commitments
- Catering Menu Development
- Food Safety and Sanitation
- Billing and Payment Processing
- Data Entry
- Processing Procedures
Timeline
Loan Processer
American Financial Network & Bank Of Little Rock
08.2020 - Current
Director of Catering
Embassy Suites
02.2019 - 08.2020
Banquet Captain/Office Manager
Henderson Beach Resort
10.2017 - 06.2019
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