Cindy Luebke
Oakwood,GA
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotles Mexican Grill
08.2021 - Current
- Position is a Service Manager. All management duties and office responsibilities. Receive trucks and place orders. Prep food, make sure food is properly rotated and temperatures checked. I maintain sanitary conditions and make sure inventory is controlled. Will work the lines and lead the shift. Make sure all aspects of restaurant operations are performed and controlled. Am Serv Safe certified.
Aid and Attendance Program for VA
06.2015 - 09.2021
- Moved to Peru Illinois to take care of aging parents. Father was a veteran and joined the program. Bought a house and lived with them and took care of all household duties and personal care.
Reflexologist
02.2020 - 03.2021
- Attended school to be a certified reflexologist. Had my business out of my home. Utilized pressure points on feet to aid in better circulation and health.
MTM Recognition
01.2016 - 06.2019
- Worked in the office taking care of client needs for employee awards programs for their companies. MTM made watches, pins, plaques and had its own warehouse for products for the awards program. I had 60 clients and helped with orders, returns and products they wanted to display.
General Manager
TomandChee Restaurant
01.2015 - 06.2015
- Helped to open new restaurant in Alpharetta. Did all training and operations. Focused on great customer service and quality of food. I had to move to Illinois to take care of my aging parents. Father was diagnosed with Alzheimer’s disease.
Multi-Unit project coordinator Area Director
McAlister’s Deli Corporation
05.2013 - 01.2015
- Works with Area Director for 10 restaurants. In charge of training, coaching, and certifying others. Focused on all aspects of restaurant profit and growth. Trouble shoots COG’s and worked on scheduling issues. Travels to all units with project goals. Communicates and documents all wins and opportunities.
- Involved with training department. Introduced new products to teams. Trained 4 restaurants with a new FOH program. Successfully helped with a new store opening.
- Have taken on great leadership roles. Proven results in 10 restaurants.
General Manager
McAlister’s Deli Auburn Al
07.2003 - 12.2012
- Started out in Roswell Ga. Managed a team of 25 and increased sales, budget, and maintained profit. Excelled in customer service and strong guest satisfaction scores. Kept a low turnover and really turned the restaurant around in 5 years. Traveled to Jackson Mississippi monthly for restaurant development meetings for a year. Worked with a team to come up with new products and improving overall concept.
- Promoted to Auburn Al in a college town. Managed a team of 2-3 managers and a catering coordinator. Worked on growth and University support. Budgeted and made profit. Strongly involved in P&L’s and sales. Left with a 6% increase and accomplishing many goals. Overall strong restaurant with great prime costs, growing catering, and solid team.
- Have trained and mentored others to be a success. Recently became a certified training store. Helped area director on occasions to gather numbers and aiding others.
Assistant Manager
Chico’s Woman’s Clothing
01.2002 - 07.2003
- Assisted manager in sales planning and growth. Leader in sales and fashion. Concentrated on wardrobing clients and units sold. Helped designed monthly layouts on the floor and created outfits for front window display. Successfully opened and closed shifts.
General Manager
Claire’s Boutique
07.2000 - 01.2002
- Managed outlet store concentrating on unit sales and growth. Grew sales and production. Achieved great customer service goals. Pierced ears and kept high level of training and cleanliness. Kept loss prevention low and inventories high. Daily floor layout and placement guides. High guest flow.
General Manager
Monical’s Pizza
02.1989 - 05.1998
- Started in Princeton Il managing a low volume upscale pizza restaurant. Managed 2 assistants, 20 employees, and 6 delivery drivers. Great experience in learning operations. Sales growth of 7% and maintained food and labor costs. There for 5 years.
- Promoted to a high volume store in Bradley Il next to corporate office. Had a test kitchen and 3 dining rooms. Managed 4 assistants, 50 employees, and 8 delivery drivers. Trained others to be promoted. Really learned much from this experience and how to successfully read P&L’s and keep costs down.
- Husband transferred to Ohio and moved away. No chains in the area. Did many various odd jobs.
Education
High School - General courses
Princeton High School
Princeton, IllinoisSkills
- Budgeting
- Multi-unit development
- Creative development
- Work Planning and Prioritization
- Operational efficiency
- Service scheduling
- Employee supervision
- Workplace safety
- Documentation and reporting
- Quality assurance
- Workflow management
- Team collaboration and leadership
- Goal oriented
- Customer service management
- Time management
- Reliable and responsible
Certification
ServSafe certified
Timeline
Service Manager
Chipotles Mexican Grill
08.2021 - Current
Reflexologist
02.2020 - 03.2021
MTM Recognition
01.2016 - 06.2019
Aid and Attendance Program for VA
06.2015 - 09.2021
General Manager
TomandChee Restaurant
01.2015 - 06.2015
Multi-Unit project coordinator Area Director
McAlister’s Deli Corporation
05.2013 - 01.2015
General Manager
McAlister’s Deli Auburn Al
07.2003 - 12.2012
Assistant Manager
Chico’s Woman’s Clothing
01.2002 - 07.2003
General Manager
Claire’s Boutique
07.2000 - 01.2002
General Manager
Monical’s Pizza
02.1989 - 05.1998
High School - General courses
Princeton High School