Cindy Martinez
Jamaica
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Highly collaborative and adaptable, ensuring team success and consistently meeting targets. Articulate problem solver with excellent interpersonal skills. Analytical and organized professional comfortable working independently or as a team.
Overview
16
16
years of professional experience
Work History
Call Center Representative
Office Of Technology And Innovation
10.2022 - Current
- Facilitated inter-departmental communication to effectively provide customer support while simultaneously utilizing phones and navigating multiple device.
- Respond effectively to phone inquiries by providing current and relevant information.
- Assisting customers while imputing complaints and requests through form completion and providing access to emergency city services.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Teacher's Assistant
Lil Inventors Child Care
09.2021 - 07.2022
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development .
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
Assistant Teacher
Sunshine Learning Center
03.2017 - 05.2019
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Aligned instructional approaches with development levels of students to enhance individual learning.
Department Supervisor
Hennes & Mauritz
11.2009 - 05.2016
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Managed team of 50 employees, delegated tasks and held each employee accountable for completing assignments.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Handled cash register, returns and refunds.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
High School Diploma -
Dewitt Clinton High School
Bronx, NY06.2006
Skills
- Providing Customer Support
- Customer Service Optimization
- Clerical Support
- Daily Operations Management
- Employee Coaching and Motivation
- Retail Inventory Management
- Problem-Solving Skills
- Administrative Duties
- Spanish fluency
- Microsoft office
- Data entry
Timeline
Call Center Representative
Office Of Technology And Innovation
10.2022 - Current
Teacher's Assistant
Lil Inventors Child Care
09.2021 - 07.2022
Assistant Teacher
Sunshine Learning Center
03.2017 - 05.2019
Department Supervisor
Hennes & Mauritz
11.2009 - 05.2016
High School Diploma -
Dewitt Clinton High School
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