Healthcare administrator with extensive leadership experience in operations, business development, and practice management. Expertise in hospital and outpatient administrative functions, particularly in women’s imaging and implementation of advanced imaging technologies. Recognized as AHRA 2025-2026 President-Elect and recipient of the 2018 Minnie’s Award for Best Radiology Imaging. Proven track record in enhancing patient satisfaction and maintaining high Press Ganey scores through effective program management and staff development.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Director of Radiology and Patient Transportation
JOHN PETER SMITH HEALTH NETWORK
Fort Worth, TX
05.2019 - Current
Company Overview: JPS Health Network serves the needs of the families in Tarrant County, Texas, working to improve health status and access to health care. The facilities on Main Street have grown to a hospital licensed for 573 beds that is attached to a Patient Care Pavilion – a five-story acute care facility, along with an outpatient care center and a dedicated facility for psychiatric services. In addition, JPS offers Community Health Clinics throughout Tarrant County and ten academic residency programs.
Oversee daily clinical operations of Level 1 Trauma Center, with multiple outpatient and inhouse patient transportation department.
Oversight of 21 cost-centers, with Gross Revenue of $502,311,085 and Operating Budget of $42,321,773.
Radiology performs over 500,000 imaging examinations per year and patient transportation performs over 65,000 transports per year with a total of 284 FTE’s combined.
Key stakeholder in the planning, development, construction and go-live of multiple site projects to include new MOB imaging department, new hospital towers, Women’s Center, MRI department, ED CT replacements, Echo/Vascular Lab outpatient area, and dedicated Radiology Call Center.
Development of Quality Control Team to convert all site manuals, physicist reports, QC documents and employee binders into an easily accessible electronic format available online.
Implemented VizAI to give quantitative stroke results, instead of qualitative ones from standard 3D post-processing. This reduced door to puncture time from 164 minutes to 114 minutes.
Implemented Thynk a natural language learning AI to find and track incidental nodules: currently tracking adrenal and pulmonary nodules; future liver, pelvic/reproductive, thyroid and renal.
Co-chair of the High-Level Disinfection committee-worked on system-wide education, tracing and tracked of transducers.
Expanded diagnostic mammography services and brought screening mammography back inhouse to JPS Women’s Health Center-Main.
MRI departmental transformation to promote the highest level of safety for patients and staff alike through mapping processes of internal implants, optimization of EPIC charting and empowering technologists.
JPS Health Network serves the needs of the families in Tarrant County, Texas, working to improve health status and access to health care. The facilities on Main Street have grown to a hospital licensed for 573 beds that is attached to a Patient Care Pavilion – a five-story acute care facility, along with an outpatient care center and a dedicated facility for psychiatric services. In addition, JPS offers Community Health Clinics throughout Tarrant County and ten academic residency programs.
Executive Director of Medical Imaging Services
TALLAHASSEE MEMORIAL HEALTHCARE
Tallahassee, FL
02.2011 - 05.2019
Company Overview: Designed to meet the diverse health care needs of the Big Bend region, Tallahassee Memorial HealthCare is a private, not-for-profit health care system serving 16 counties in North Florida and South Georgia. TMH includes a 772-bed acute care hospital and has a time-honored commitment to providing patient-centered, world-class health care to our community.
Oversee daily business and clinical operations along with future growth of a 772-bed hospital, Level 2 Trauma Center, freestanding Emergency Center and 7 outpatient facilities/practices offering varying levels of imaging services.
TMH is an Accredited Chest Pain Center, Comprehensive Stroke Center, and Level III NICU.
The hospital and ER’s perform over 185,000 imaging examinations per year with a staff of 128 FTE’s.
FY 2018 operating and capital budget of $22 million and adjusted revenue of $274 million.
Key stakeholder in the planning, development, construction and go-live of the MT Mustian Center, a 340,000 square foot, $270 million tower with 28 OR suites, 72 ICU beds, 5 interventional hybrid suites, and a dedicated ICU & OR CT scanner-slated to open May 2019.
Equipment and interior renovation of current interventional radiology services to include 2 CT scanners and 4 ultrasound rooms with a 7 bed pre- and post-recovery area.
Creation and implementation of a dedicated 3-D Reconstruction Department to oversee all CT post-processing and maintain quality assurance of all scans.
Radiologist satisfaction with CT imaging increased from 52% to 96% overall satisfaction of imaging.
Top leading service department in LEAN process implementation.
All imaging managers are working on Green Belt training.
Current project is working on TAT for inpatient MRI’s with Florida State University’s Master of Engineering students.
John Hopkins Lean HealthCare Certification.
Oversight of Florida State University’s Medical School rotations of Surgery, Internal Medicine, Family Practice, and Rural Medicine students through Imaging Services.
Development of a joint Cardiac CTA program with Radiology Associates and Southern Medical Group.
Developed and implemented an imaging affiliation with Wolfson Children’s Hospital of Jacksonville and utilization of a Child Life Specialist to reduce the use of sedation in pediatric patients.
Member of Charlie Protzman’s (author of the “Leveraging Lean” book series) Emergency Room Fast Track to reduce patient wait times and leaving without being seen.
Designed to meet the diverse health care needs of the Big Bend region, Tallahassee Memorial HealthCare is a private, not-for-profit health care system serving 16 counties in North Florida and South Georgia. TMH includes a 772-bed acute care hospital and has a time-honored commitment to providing patient-centered, world-class health care to our community.
Executive Director of Imaging
FLORIDA HOSPITAL MEMORIAL MED CENTER
Daytona Beach, FL
02.2008 - 02.2011
Company Overview: Florida Hospital Memorial Medical Center in Daytona Beach, Florida Hospital Oceanside in Ormond Beach, and Florida Hospital Imaging Outpatient Facility boasts nearly 400 beds and 50+ ER bays to serve Volusia County and the surrounding community. HealthGrades has just named FHMMC as one of the top 50 hospitals in the United States for 2010 and recipient of the Baldrige Award.
Oversee daily business and clinical operations of 2 hospitals, outpatient imaging facilities, and practice management of six-physician radiology group to include all imaging, credentialing, financial and support services.
Collaborate with executive team and Board of Directors on strategic issues involving financial planning, development of new technologies, community outreach programs, forecasting, purchasing, marketing, and public relations.
P&L responsibilities for 26 departments.
Performing just at 100,000 examinations per year with a total operating budget of $15.5 million and total actual revenues in excess of $92 million.
Oversight of transition of IDTF imaging center from Outpatient Imaging Affiliates joint venture to Florida Hospital Memorial System.
Marketing development strategies to promote community and physician support.
Assist with new hospital build and move into new facility.
Implementation of PowerScribe with self-editing.
New group start-up and practice manager for Radiology Consultants, a 6-physician radiologist group employed by FHMMC and HCP.
Physician recruitment, contract negotiation, and credentialing.
Initial ACR accreditation of CT, Pediatric CT-Imaging Gently platform, MR, U/S, Mammography, PET/CT, Stereotactic Breast Biopsy, U/S Breast Biopsy and Breast Imaging Center of Excellence.
Tenth in the nation to apply for ACR Breast MRI Accreditation.
Turn-Around-Times of examination completion to final reports from 34 hours to 33 minutes for outpatient exams and 16 minutes for ER exams.
Florida Hospital Memorial Medical Center in Daytona Beach, Florida Hospital Oceanside in Ormond Beach, and Florida Hospital Imaging Outpatient Facility boasts nearly 400 beds and 50+ ER bays to serve Volusia County and the surrounding community. HealthGrades has just named FHMMC as one of the top 50 hospitals in the United States for 2010 and recipient of the Baldrige Award.
Imaging Manager
GWINNETT HOSPITAL SYSTEM
Lawrenceville and Duluth, GA
01.2006 - 02.2008
Company Overview: Hospital system comprised of: Over 500 Beds, 2 Hospitals, 2 Long-term/Specialty Care Facilities, and 5 Outpatient Centers. 2006 Healthgrades distinguished hospital for clinical excellence.
Oversee daily operations of four imaging facilities and mobile mammography unit to include all imaging and support services, performing in combination over 100,000 annual examinations.
Collaborate with executive teams on strategic issues involving financial planning, development of new technologies, forecasting, purchasing, marketing, and public relations.
P&L responsibilities.
Staff of 68 FTE’s.
Implemented digital mammography system-wide, with McKesson PACS, and HRM RIS.
42% increase in measurable gains due to new patient schedules, reengineered workflows, and new technologies.
Project Manager of fourth outpatient women’s imaging facility opened October 16, 2007 and 3 center renovations.
Completely reviewed and revised the Women’s Imaging ChargeMaster.
Assisted with operational start-up of Gwinnett Medical Center-Duluth Radiology Department, opened October 2006.
Worked intimately on the marketing plan to promote the “All Digital Environment” for staff physicians and the general public.
Chairperson of Women’s Imaging IPB and member of Strategic Performance Improvement Team for GHS.
Member of Cancer Committee, Foundation Advisor, Member of Imaging IPB, and Joint Commission Champion.
Hospital system comprised of: Over 500 Beds, 2 Hospitals, 2 Long-term/Specialty Care Facilities, and 5 Outpatient Centers. 2006 Healthgrades distinguished hospital for clinical excellence.
Imaging Center Manager and Ultrasound Manager
VASSAR BROTHERS MEDICAL MALL IMAGING CENTER
Fishkill, NY
11.2004 - 01.2006
Company Overview: Outpatient medical mall offering Imaging, Ambulatory Surgery, Oncology, and Physician services.
Direct daily operations of the outpatient imaging center (Radiology, CT, US, Mammography, DEXA, OR) and hospital ultrasound department performing in combination, over 30,000 annual diagnostic examinations.
Collaborate with management team on strategic issues involving financial planning, forecasting, purchasing, payroll, marketing, public relations, and CPT coding.
Act as liaison between staff, ordering physicians and reading radiologists.
Perform evaluations for compliance with and/or lead inspections with MQSA, FDA, ACR, TJC and NYDOH.
Staff of 24 FTE’s.
Orchestrated an aggressive restructuring of the entire Echocardiography Lab and General Ultrasound department, eliminated non performing staff and implemented continuous improvement processes, which eliminated thousands of dollars in revenue losses, significantly reduced CPT coding errors and improved efficiency.
Added over $1.1 million in annual revenues by increasing outpatient operating hours which added 1300 new patient exam business opportunities each year.
Created and presented statistical documentation to support the development of new programs including an independent Echocardiography Lab, new ultrasound scanner/sonographer for the Dyson’s Women’s Center, and Obstetrical Scanning in the VBMC’s Clinic for Obstetrical and Prenatal Care.
Successfully sold and managed programs which were projected to increase total revenues by an additional $3+ million per year and added more than 4,000 exam slots.
Outpatient medical mall offering Imaging, Ambulatory Surgery, Oncology, and Physician services.
Jacksonville Clinical Coordinator
MAYO CLINIC
Jacksonville, FL
09.2000 - 10.2004
Company Overview: Tertiary care center and premier academic medical care facility.
Establish priorities and coordinate delivery of 20-month Diagnostic Medical Sonography Education Program to students across two sites/departments (Mayo Clinic Jacksonville / St. Luke’s Hospital department of Radiology and Rochester, MN).
Held full responsibility for strategic planning, budgeting, staff management, program policy implementation, teaching, administration, student evaluation, and accreditation compliance in Jacksonville, Florida.
Functioned as Staff Sonographer to treat patients and instruct students.
Acted as liaison between education and ultrasound department.
Took over program after 6-months and successfully returned structure to achieve targeted objectives.
Planned/delivered Radiology course material, wrote job descriptions, created/maintained electronic teaching file systems, and developed policy/procedures manual for the Jacksonville portion of the program.
Earned Special Recognition Award for DMS Program, Mayo School of Health Sciences.
Received Instructor of Radiology, Mayo Clinic College of Medicine, Rochester, Minnesota.
Performed ultrasound imaging procedures and provided technical guidance to students improving competency.
Participated in research of ultrasound elastography and RF ablations of metastatic breast cancer in spine and thorax.
Tertiary care center and premier academic medical care facility.
PRN Sonographer
BAPTIST BEACHES MEDICAL CENTER
Jacksonville, FL
08.2002 - 07.2004
Company Overview: 122-bed community hospital with extensive inpatient and outpatient services.
Performed emergency sonographic imaging procedures on a broad range of patient populations.
Radiology Assistant
Regions Hospital
St. Paul, MN
09.1997 - 08.2000
Coordinated schedules for imaging appointments and procedures efficiently.
Maintained cleanliness and organization of radiology equipment and workspace.
Collaborated with medical staff to ensure smooth workflow in radiology department.
Staff Radiographer
HealthEast St. Joseph’s Hospital
St. Paul, MN
09.1997 - 08.2000
Operated advanced radiographic equipment for patient imaging.
Ensured compliance with safety protocols during procedures.
Maintained accurate patient records and imaging documentation.
Chief Steward, U.S. Merchant Marines
SEAFARERS INTERNATIONAL UNION
Camp Springs, MD
11.1991 - 01.1998
Company Overview: United States Coast Guard
Extensive International Travel to Asia.
Supervised daily operations of kitchen and dining areas.
Managed inventory of supplies and equipment for smooth service.
Created detailed reports regarding employee attendance records, inventory levels and budgetary allocations.
Education
Doctorate of Healthcare Administration -
Warren National University
WY
Master of Arts - Health and Human Services Administration
St. Mary’s University of Minnesota
MN
Bachelor of Arts - Medical Imaging and Healthcare Administration
Metropolitan State University
MN
Associate of Arts / Associate of Applied Sciences - Radiology Technology
Century Community & Technical College
MN
Certificate - Diagnostic Medical Sonography – General Vascular Track
Mayo School of Health Sciences
MN
Skills
Management and leadership
Team leadership
Effective communication
Patient transportation
Policy and procedure development
Human resources management
Financial oversight
Project coordination
Quality assurance
Regulatory compliance
Program design
Training and education
Workflow optimization
Capital planning
Certification
The Association for Medical Imaging Management, CRA-Certified Radiology Administrator, 2005
American Registry of Diagnostic Medical Sonographers, RDMS (AB, OB, NE, BR), RVT (VT)-Neurosonology; Breast; Abdomen; Obstetrics and Gynecology; Ultrasound Physics and Instrumentation; Vascular Technology; Vascular Principles and Instrumentation, 2002
American Registry of Radiological Technologists, RT (R)-Radiography, 2000
MRT GMR02007359, Texas
X-ray Operator, Minnesota, #2800
Radiologic Technologist, New York, #R19842
CRT, Florida, AC# 2981248
Affiliations
American Cancer Society, ECCU, Operating Board Member, 2009-2011
American Cancer Society, MSABC, Event Co-Chair, Water Logistics Chair, 2010-2011
American Registry for Diagnostic Medical Sonography, RDMS, RVT, Item Writer, Multiple Years
American Registry of Radiologic Technologists, RT (R)
American Society of Radiologic Technologists, Member
Association for Medical Imaging Management, Board of Directors, President Elect, 2025-2026
Association for Medical Imaging Management, Board of Directors, Director at Large, 2020-2025
Association for Medical Imaging Management, Liaison to the ARDMS, 2016-Present
Association for Medical Imaging Management (AHRA), Fellow, Member, CRA, Previous Item Writer and Presenter
Commission on Accreditation of Allied Health Education Programs, Diagnostic Medical Sonography, Site Visitor, 2002-2004
Co-Authored, 'High-Level Disinfection (HLD): A guide to Implementing a Collaborative and Comprehensive Ultrasound Probe Disinfection Program: Part IV of IV: How to Maintain Compliance and What to Look Out For.' Radiology Management, 2024:46(4):26-34
Co-Authored, 'High-Level Disinfection (HLD): A guide to Implementing a Collaborative and Comprehensive Ultrasound Probe Disinfection Program: Part III of IV: Establish a Simple, but Strong HLD Process.' Radiology Management, 2024:46(3):14-23
Co-Authored, 'High-Level Disinfection (HLD): A guide to Implementing a Collaborative and Comprehensive Ultrasound Probe Disinfection Program: Part II of IV: Policy and Procedure Development.' Radiology Management, 2024:46(2):14-24
Co-Authored, 'High-Level Disinfection (HLD): A guide to Implementing a Collaborative and Comprehensive Ultrasound Probe Disinfection Program: Part I of IV: Current State Analysis.' Radiology Management, 2024:46(1):16-22
Semi-finalist for www.AuntMinnie.com’s 2023 Minnie Awards for Radiology Administrator/Director of the Year, 10/01/23
Presented, 'Introduction to Regulatory and Compliance 2023, Basic Management Track,' AHRA Annual Conference 2023, Indianapolis, Indiana, 08/01/23
Presented, 'Introduction to Regulatory and Compliance 2022, Basic Management Track,' AHRA Annual Conference 2022, Phoenix, Arizona, 07/01/22
Presented, 'Introduction to Regulatory and Compliance 2021, Basic Management Track,' AHRA Annual Conference 2021, Nashville, Tennessee, 08/01/21
Presented, 'Introduction to Regulatory and Compliance 2021, Basic Management Track,' AHRA Spring Virtual Conference 2019, 04/01/19
Presented, 'Introduction to Regulatory and Compliance 2019, Basic Management Track,' AHRA Annual Conference 2019, Denver, Colorado, 07/01/19
Winner of the www.AuntMinnie.com’s 2018 Minnie Awards for Best Radiology Image of the Year, 10/01/18
Presented, '‘Ultra’ Sound Practices in Ergonomics: Keeping Your Team Safe,' AHRA Annual Conference 2018, Orlando, Florida, 07/01/18
Presented, 'Introduction to Regulatory and Compliance 2018, Basic Management Track,' AHRA Annual Conference 2018, Orlando, Florida, 07/01/18
Presented, 'Introduction to Regulatory and Compliance 2017, Basic Management Track,' AHRA Annual Conference 2017, Anaheim, California, 07/01/17
Authored, 'Leadership, Change, and Inner Peace,' Link AHRA, 07/01/17
Contributor, 'Industry Standards for the Prevention of Work Related Musculoskeletal Disorders in Sonography,', 06/01/17
Authored, 'Manning the Crow’s Nest,' Link AHRA, 05/01/17
Presented, 'Introduction to Regulatory and Compliance 2017, Basic Management Track,' AHRA Spring Conference 2017, Savannah, Georgia, 03/01/17
Co-Authored, 'What Earning My Fellow Designation Means,' Link AHRA, 09/01/16
Fellow Status, AHRA-The Association for Medical Imaging Management, AHRA Annual Conference 2016, Nashville, Tennessee, 08/01/16
Presented, 'Introduction to Regulatory and Compliance 2016, Basic Management Track,' AHRA Annual Conference 2016, Nashville, Tennessee, 08/01/16
Contributor, 2016 Consensus Conference on Work Related Musculoskeletal Disorders, Dallas, Texas, 2016
Recipient of the AHRA 2013 Excellence in Leadership Award, AHRA Annual Conference 2013, Minneapolis, Minnesota, 07/01/13
Recipient of the TMH Innovation Award, Tallahassee Memorial HealthCare, 11/01/11
Recipient of the Making a Difference Award, Florida Hospital Memorial Medical Center, 01/01/11
Authored, 'Ultrasound: Smaller and Smarter,' Advance Magazine for Imaging and Radiation Oncology, 01/01/11
Semi-finalist for www.AuntMinnie.com’s 2010 Minnie Awards for Radiology Administrator/Director of the Year, 10/01/10
Presented, 'Marketing on the Frontlines: Getting the Most Bang for Your Buck,' AHRA Annual Conference 2010, Washington D.C., 08/01/10
Co-authored, 'Lightning Fast TAT’s Set Performance on Fire' Poster and Abstract, AHRA Annual Conference 2010, Washington D.C., 08/01/10
Co-authored, 'Growing Imaging: Building Your Own Radiology Group' Poster and Abstract, AHRA Annual Conference 2010, Washington D.C., 08/01/10
Co-authored, 'Outpatient Imaging Reaches New Heights with No Wait Imaging' Poster and Abstract, AHRA Annual Conference 2010, Washington D.C., 08/01/10
Recipient of the FHMMC Dedication & Appreciation Award, Florida Hospital Memorial Medical Center, 07/01/09
Presented, 'When Life Gives You Lemons, Make Lemonade! Dealing with Change in the Workplace,' AHRA Spring Conference 2009, New Orleans, Louisiana, 04/01/09
Authored, 'Effect of Digital Mammography on Screening Mammography Recall Rates Poster and Abstract,' National Consortium of Breast Centers 2008 Annual Conference, 03/01/08
Authored, 'Effect of Digital Mammography on Screening Mammography Recall Rates,' Warren National University, 11/01/07
Authored, 'Case Study: Malignant Phyllodes Tumor of the Breast,' Journal of Diagnostic Medical Sonography, Sage Publication, 11/01/03
Authored, 'The Significance of Recognizing and Evaluating the Hypoechoic Halo Sign in Hepatic Tumors,' St. Mary’s University of Minnesota, 02/01/02
Co-developed 'Gallbladder: It’s Not Just About the Rocks that Roll,' Society of Diagnostic Medical Sonographers 2001 Annual Conference, Las Vegas, Nevada, 10/01/01
References
References available upon request.
Timeline
Director of Radiology and Patient Transportation
JOHN PETER SMITH HEALTH NETWORK
05.2019 - Current
Executive Director of Medical Imaging Services
TALLAHASSEE MEMORIAL HEALTHCARE
02.2011 - 05.2019
Executive Director of Imaging
FLORIDA HOSPITAL MEMORIAL MED CENTER
02.2008 - 02.2011
Imaging Manager
GWINNETT HOSPITAL SYSTEM
01.2006 - 02.2008
Imaging Center Manager and Ultrasound Manager
VASSAR BROTHERS MEDICAL MALL IMAGING CENTER
11.2004 - 01.2006
PRN Sonographer
BAPTIST BEACHES MEDICAL CENTER
08.2002 - 07.2004
Jacksonville Clinical Coordinator
MAYO CLINIC
09.2000 - 10.2004
Radiology Assistant
Regions Hospital
09.1997 - 08.2000
Staff Radiographer
HealthEast St. Joseph’s Hospital
09.1997 - 08.2000
Chief Steward, U.S. Merchant Marines
SEAFARERS INTERNATIONAL UNION
11.1991 - 01.1998
Doctorate of Healthcare Administration -
Warren National University
Master of Arts - Health and Human Services Administration
St. Mary’s University of Minnesota
Bachelor of Arts - Medical Imaging and Healthcare Administration
Metropolitan State University
Associate of Arts / Associate of Applied Sciences - Radiology Technology
Century Community & Technical College
Certificate - Diagnostic Medical Sonography – General Vascular Track
Certified Medical Coder I & II at Acclain Health/ John Peter Smith Health NetworkCertified Medical Coder I & II at Acclain Health/ John Peter Smith Health Network
IT Clinical Applications Analyst - Oxford at John Peter Smith Health NetworkIT Clinical Applications Analyst - Oxford at John Peter Smith Health Network