Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cindy Macias

Claremont,CA

Summary

Experienced leader with a proven track record in child welfare and mental health administration. Skilled in program development, budget management, and contract oversight. Consistently delivers results while maintaining the highest standards of quality and compliance. Expertise in fostering collaborative relationships, driving organizational growth, and implementing innovative strategies for optimal outcomes. Committed to improving the lives of individuals and families within the field of child welfare and mental health.

Overview

23
23
years of professional experience

Work History

Division Chief for Foster Care, Adoptions and Permanency

Hillsides
11.2018 - Current
  • Lead and overseeing multiple contracts including Foster Care, Adoptions, Office of Refugee and Resettlement, Family Preservation, Educational Support Services and Prevention and Aftercare throughout Los Angeles, San Bernardino and Riverside County.
  • Work closely with the finance department to develop policies and strategies for fiscal management, including all revenues and expenses
  • Provide ongoing training, support and coaching to Regional Office Supervisors, Adoption Program Manager, the Director, and administrative team to ensure the mission and vision for the agency is being carried out while meeting the program strategic goals
  • Responsible for contractual agreements and compliance to licensing regulations and represented agency with designated county, state and federal authorities
  • Facilitate and implement Trauma Informed Care principals and Trauma Informed Wellness plan across the agency
  • Assess, plan and implement Leadership Training Cohorts for supervisors.
  • Optimized resource allocation by identifying opportunities for cost reduction while maintaining high-quality outputs.
  • Collaborated with other departments to develop cross-functional initiatives for organizational success.
  • Managed budgets and resources effectively, ensuring fiscal responsibility within the division.
  • Gathered valuable customer insights through data analysis efforts to enhance service offerings tailored toward client needs.
  • Led a team of professionals to achieve division goals and maintain high standards of performance.
  • Developed strategic plans in alignment with organizational goals, setting clear expectations and priorities for the division.

Sr. Director for Foster Care and Adoptions

Hillsides
10.2017 - 11.2018
  • Oversee Foster Care and Adoptions Program throughout Los Angeles, San Bernardino, Riverside and Orange County.
  • Collaborated effectively with various stakeholders such as resource parents, service providers, and community partners to build strong partnerships.
  • Managed contractual agreements to ensure compliance with licensing regulations while representing agency in interactions with county, and state authorities.
  • Developed and implemented policies and procedures and best practices to ensure high standards of care.
  • Provided ongoing training to enhance service delivery and compliance within the department including training in evidence based practices.
  • Fostered collaborative work culture that boosted morale and decreased turnover post-merger.
  • Achieved departmental goals by developing and implementing strategic plans and initiatives.
  • Streamlined operations for increased efficiency with process improvements and automation.
  • Enhanced internal communication channels, resulting in improved information flow and decision-making processes.

Director, Family Resource Center

Hillsides
05.2013 - 10.2017
  • Responsible for overseeing the management of Pasadena programs including school-based services and community-based services
  • Direct management of the Multidisciplinary Assessment Team program
  • Oversee the management of Therapeutic Behavioral Services
  • Participate in management meetings, administrative meetings, district meetings, and provider meetings
  • LPS Designee and On Call to clinicians and treatment teams
  • Crisis Intervention

Director, Family Resource Center

Hillsides
05.2009 - 05.2013
  • Responsible for overseeing management of Hillsides Community Center
  • Responsible for overseeing School Based Mental Health Services, Outpatient Services, Family Preservation and Full-Service LPS Partnership Contracts
  • Manage subcontracts from Department of Children and Family Services
  • LPS Designee and On Call to clinicians and treatment teams.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.

Hillsides Community Center Program Manager

Hillsides
04.2006 - 04.2009
  • Oversee documentation compliance for contracts with Department of Children and Family Services and Department of Mental Health
  • Assist Family Support staff in program development including: outreach, developing pre-test/post-test, and planning program evaluation
  • LAUSD School Based liaison for school based mental health services at three community schools including a continuation school
  • Crisis Intervention
  • Facilitated therapy groups on site and at schools
  • Planned and implemented community outreach and events
  • Preceptor to masters level interns.

Marriage and Family Therapist Intern

Hillsides
05.2005 - 04.2006
  • Conducted thorough assessments to accurately identify presenting problems and develop appropriate interventions
  • Facilitated individual, group and family therapy sessions for children, youth and families who experienced abuse, neglect and trauma.
  • Provided crisis intervention services, stabilizing clients during acute distress situations.
  • Developed personalized treatment plans to address specific client needs and goals, maximizing therapeutic outcomes.
  • Maintained detailed case notes, ensuring accurate documentation of progress and ongoing treatment needs.
  • Collaborated with interdisciplinary teams of professionals to ensure comprehensive care was provided for clients
  • Adhered to ethical guidelines set forth by the American Association for Marriage and Family Therapy throughout all professional interactions with clients.

Therapeutic Behavioral Specialist

Hillsides
11.2001 - 05.2005
  • Developed and implemented a behavioral modification plan to help maintain severely emotionally disturbed children at the lowest level of care
  • Work with parents, caregivers, and foster parents in home and school to implement behavior modification techniques.
  • Ensured client confidentiality per HIPAA regulations while sharing pertinent information with relevant parties involved in the treatment process.
  • Educated family members about behavior modification techniques, empowering them to support their loved one''s progress at home.

Education

Masters of Science in Counseling Psychology -

Mount St. Mary's College
Los Angeles, CA

Bachelor of Arts in Psychology -

California State University, Los Angeles
Los Angeles, CA

East Los Angeles Community College
Los Angeles, CA

Skills

    • Excellent Communication
    • Leadership development
    • Organizational Skills
      • Planning and Prioritization
      • Strategic Planning

Languages

Spanish
Professional Working

Timeline

Division Chief for Foster Care, Adoptions and Permanency

Hillsides
11.2018 - Current

Sr. Director for Foster Care and Adoptions

Hillsides
10.2017 - 11.2018

Director, Family Resource Center

Hillsides
05.2013 - 10.2017

Director, Family Resource Center

Hillsides
05.2009 - 05.2013

Hillsides Community Center Program Manager

Hillsides
04.2006 - 04.2009

Marriage and Family Therapist Intern

Hillsides
05.2005 - 04.2006

Therapeutic Behavioral Specialist

Hillsides
11.2001 - 05.2005

Masters of Science in Counseling Psychology -

Mount St. Mary's College

Bachelor of Arts in Psychology -

California State University, Los Angeles

East Los Angeles Community College

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