Cindy Maddex
Los Angeles,CA
Summary
Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Color Advisor Manager
Dunn Edwards Paints
San Fernando Valley, CA
03.2017 - Current
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Collaborated with other department on new and existing projects.
- Develop employees in their desired roles
- Created and managed color consultation goals for all PCA's and monitored progress against goals.
- Provide leadership and direction to the PCA team to ensure successful completion of projects.
- Conducted monthly and quarterly meetings to discuss new programs and identify areas of improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Researched potential events that meet size of space needed, budget and location.
Customer Service Representative
Gravity Defyer, Inc.
Pacoima, CA
01.2013 - 04.2016
- Trained new hires and staff to utilize the NetSuite Software System
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided outstanding service to new and long-standing customers by listening concerns and developing solutions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Was part of their Events Team and traveled all over the United States to promote the Gravity Defyer Shoes.
Merchandising Associate
Pier 1 Imports
Los Angeles, CA
11.2005 - 01.2013
- Provided legendary customer service by helping customers find specific products, answered questions and offered product advice.
- Demonstrated product features and benefits for customers' needs.
- Assisted in maintaining store shelves and displays, ensuring items were properly stocked and labeled.
- Organized product displays to attract customers and increase sales.
- Ensured that all merchandise was correctly priced and tagged according to established standards.
- Developed trusting relationships with customers by making personal connections.
- Processed returns quickly and efficiently according to established procedures and policies.
- Trained new staff members on merchandising principles
- Resolved any queries or complaints from customers related to products.
- Communicated and coordinated planogram execution with store management.
- Built product displays and placed appropriate signage for merchandise.
Sales Associate/Visual Merchandiser
Gap, Inc.
Los Angeles, CA
10.2008 - 01.2010
- Used essential design skills to create floor displays and store set-ups
- Worked with management to train employees about the latest and upcoming fashions within the company
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
Education
Associate of Arts - Interior Design
Fashion Institute of Design And Merchandising
Los Angeles, CA06.2009
Skills
- All Microsoft Programs
- NetSuite
- Photoshop
- HubSpot
- Teamwork and Collaboration
- Adaptability
- Attention to Detail
- Time Management
- Multitasking
- Goal Setting
- Presentations and public speaking
- Research abilities
- Training and mentoring
- Relationship Building
- Organizational Skills
- Continuous Improvement
- Excellent Communication
- Problem-Solving
- Decision-Making
Languages
English
Professional
Spanish
Professional
Timeline
Color Advisor Manager
Dunn Edwards Paints
03.2017 - Current
Customer Service Representative
Gravity Defyer, Inc.
01.2013 - 04.2016
Sales Associate/Visual Merchandiser
Gap, Inc.
10.2008 - 01.2010
Merchandising Associate
Pier 1 Imports
11.2005 - 01.2013
Associate of Arts - Interior Design
Fashion Institute of Design And Merchandising
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