Cindy Madrid
Albuquerque,NM
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
18
18
years of professional experience
Work History
Office Administrative Assistant
Sandia National Laboratories
Albuquerque, NM
11.2019 - Current
- Supported organization managers and staff by independently carrying out secretarial and clerical responsibilities, offering technical assistance.
- Analyzed performance to determine scope and level of quality activities based on requirements. Established priorities, interpreted, and applied internal control policies and procedures.
- Responsible for the organization and upkeep of all programmatic and administrative records
- Maintained proper documentation of all classified or sensitive materials as per established protocols.
- Coordinated and conducted monthly leadership meetings and transcribed minutes for future reference.
- Ensured efficient scheduling by organizing manager's calendar, coordinating meetings, and obtaining visit requests and clearances.
- JIT ordering, mileage and maintenance for government vehicles.
- Property Coordinator and TEDS Coordinator.
- Coordinated general support by effectively collaborating with SMA and OAA personnel across the center.
- Active Q-level security clearance.
Patient Scheduler II
Presbyterian Heart Group
Albuquerque, NM
07.2018 - 11.2019
- Greeted patients upon arrival and verified patient information.
- Performed data entry tasks related to patient demographics and billing information.
- Coordinated with insurance companies to ensure coverage for services rendered.
- Demonstrated proficiency in patient registration and appointment coordination for a diverse range of individuals
- Oversaw the collection of payments, including copays and testing fees
- Secured authorization from insurance companies for visits and all tests.
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
- Provided assistance with completing paperwork for new patients prior to their appointment.
- Efficiently contacted and verified patient appointments for accuracy and timeliness.
Patient Service Rep / Medical Records Clerk
First Choice Community Healthcare
Albuquerque, NM
11.2016 - 07.2018
- Assisted with the completion of medical forms and records.
- Verified insurance information, collected payments, and scheduled appointments.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Scanned documents into electronic health record system as needed.
- Provided customer service by answering patient questions and addressing concerns.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Inputted patient demographic data into electronic health record system.
- Ensured all necessary paperwork was completed prior to patient visits.
- Assisted with scheduling follow-up appointments according to provider availability.
Coordination of Benefits Rep
Presbyterian
Albuquerque, NM
02.2015 - 11.2016
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Data entry into the COB database for injury/inquiry responses.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Answered customer inquiries promptly and professionally.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Greeted customers and responded to inquiries in a timely manner.
- Escalated unresolved issues to appropriate departments for further investigation.
- Established positive relationships with customers through effective communication techniques.
Office Manager
AAA Security LLC
Albuquerque, NM
10.2013 - 09.2014
- Ensured efficient management of all relevant files, reports, spreadsheets, and memos
- Prepares and distributes meeting minutes.
- Provided administrative support to management team including preparing reports and presentations.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Maintained filing system for records, correspondence and other documents.
- Developed effective communication strategies between departments within the organization.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Developed and implemented office policies and procedures.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Processed payroll accurately ensuring all employees were paid on time.
Administrative Assistant II Operations
Chugach Management Service
Albuquerque, NM
06.2006 - 08.2013
- Maintained budgetary oversight by monitoring departmental spending, effectively managing petty cash transactions, and efficiently procuring essential office supplies.
- Scheduled and facilitated department meetings, handling all logistics such as preparing the agenda, notifying participants, and taking detailed minutes
- Managed record files for department in compliance with Air Force Directives as trained and certified Records Custodian.
- Balanced all incoming invoices for sixteen (16) subcontractors and projected future purchases.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Facilitated communication between different departments within the organization.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed office supplies inventory and placed orders when necessary.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
Diploma -
West Mesa High
05.1998
Skills
- Excellent organizational and interpersonal skills
- Ability to support projects and events by managing deadlines and communications
- Exceptional customer services skills
- Type 56 WPM and 10 key with 85 % or higher accuracy
- Over ten (10) years’ experience in administrative assistant, government programs, developing, awarding and maintaining multiple contracts
- Proficient in the following computer programs: Microsoft Word, Excel, Power Point, Outlook, IWIMS, AS400, QuickBooks, Cerner, Share Point and Facets
- Multi-tasked and very detail oriented
- Certified records custodian
- Ability work independently and take initiative
- Team orientation and customer focus
Timeline
Office Administrative Assistant
Sandia National Laboratories
11.2019 - Current
Patient Scheduler II
Presbyterian Heart Group
07.2018 - 11.2019
Patient Service Rep / Medical Records Clerk
First Choice Community Healthcare
11.2016 - 07.2018
Coordination of Benefits Rep
Presbyterian
02.2015 - 11.2016
Office Manager
AAA Security LLC
10.2013 - 09.2014
Administrative Assistant II Operations
Chugach Management Service
06.2006 - 08.2013
Diploma -
West Mesa High