Cindy Mangiboyat
Fayetteville,NC
Summary
Positive, upbeat individual who brings more than 25 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Strong work ethic, detail oriented , adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed team member with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated with desire to take on new challenges.Volunteer with 7 years of expertise helping Karen Chandler Trust, Inc. with fundraising for local cancer patients. Talented at assisting with events and outreach to accomplish monetary goals. Consistently maintained respectable appearance and demeanor to represent organization in positive way at all times. Chairman of KCT (501)c organization. Spreading joy to cancer patients all year but especially . Dressing as Mrs. Claus, joining Santa and Mr. Grinch while delivering gifts to cancer patients families.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
NC Private Security Specialist
Staff 1 Services
Fayetteville
09.2023 - Current
- Confirmed identity of individuals seeking entry into restricted areas.
- Addressed customer concerns in a professional manner while enforcing company regulations.
- Responded to emergency situations and notified appropriate personnel.
- Reported any suspicious behavior observed while patrolling the premises.
- Enforced access control policies for visitors entering the facility.
- Provided friendly and professional assistance to employees, visitors and customers.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Searched bags manually to identify prohibited items and contraband.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Maintained high levels of alertness throughout shifts.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Patrolled crowds during events to preserve order and promote security.
NC Notary Public
NC Secretary Of State
Fayetteville, NC
09.2023 - Current
- Monitored expiration dates on customer IDs for accuracy and validity.
- Advised clients on applicable laws related to notary services.
- Adhered to strict confidentiality standards at all times while handling sensitive information.
- Attested to the authenticity of signatures on official documents.
- Prepared and notarized legal documents such as deeds, mortgages, contracts, affidavits, and powers of attorney.
- Checked customer ID documents for completeness and accuracy prior to notarizing them.
- Followed state laws regarding proper completion of notarial acts.
- Reviewed all signed documentation before submitting it to relevant authorities.
- Verified customer signatures and identification documents.
- Ensured that all signers understood the contents of documents they were signing.
Store Support Specialist
The UPS Store Inc.
Hope Mills, NC
09.2023 - 09.2025
- Shipping and Receiving - Fast Paced & Accuracy Critical
- Customer Service -Detail Driven & Problem Solving
- Retail Sales- High Attention to Detail and Task Specifications
- Printing and Design- Accuracy Critical Role
- Problem Solving
Mobile Expert
T-Mobile
Fayetteville, NC
06.2005 - 01.2023
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Detailed product features for customers to provide information for best decisions based on personal needs.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
- Assisted customers both in person and by phone, answering questions about different products.
- Monitored inventory and restocked shelves when product orders arrived.
- Established and updated accounts for business and personal use.
- Met or exceeded sales targets developed with managers.
- Escalated plan and carrier complaints to appropriate employees.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered store and merchandise questions and led customers to wanted items.
- Placed special orders or called other stores to find desired items.
- Exchanged merchandise for customers and accepted returns.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained records related to sales for store management.
- Described merchandise and explained use, operation and care.
Manager
The UPS Store Inc.
FAYETTEVILLE
2000 - 2005
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Entered time and attendance logs in preparation for payroll.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained adequate staffing to meet objectives within budget.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Minimized staff turnover through appropriate selection, orientation and training.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Recruited and hired qualified candidates to fill open positions.
- Monitored staff performance and addressed issues.
- Secured, wrapped and packaged valuable items for shipping.
- Organized storage areas to maximize movement and minimize labor.
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Liaised with vendor representatives to rectify damages and shortages.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Staged final products for shipment.
- Prepared parcels for mailing using packaging quality standards.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Organized deliveries by sorting and stocking receivables
- Coached new staff preparing outgoing and receiving incoming shipments.
- Maintained inventory of shipping materials and supplies.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
Cabinet Finisher
RB Jackson Construction Co.
FAYETTEVILLE
1990 - 1999
- Exceeded customer satisfaction by finding creative solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Successfully took orders and finished cabinetry as ordered.
- Scheduled timely deliveries.
- Operated sanders and laminating machines to adhere wood laminate to surfaces.
- Finished cabinets by sanding, staining and installing.
- Adhered to production deadlines and reported delays to supervisors.
- Maintained clean and organized workplace to optimize performance, efficiency and safety.
- Sprayed assembled articles with protective or decorative finishes to desired look.
- Worked independently on projects and tasks within carpentry team.
Secretary
Robert Jackson Construction Co.
FAYETTEVILLE
1986 - 2000
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered phones, emails, sent invoices, collected checks, bank deposits., payroll, organized files.
Mobile Loan Closing Agent
Self
FAYETTEVILLE
2000 - 2006
- Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
- Asked signers about validity of information contained in documents.
- Documented transactions in notary journal to maintained permanent records.
- Prepared registered and certified mail for dispatch.
- Checked for signs of coercion in either party or fraud and refused to notarize suspect transaction.
- Scheduled appointments with in-house or outside mobile notary to accommodate signing with clients.
- Verified identification of signee by looking through identification documents, licenses and passports.
- Liaised between borrowers, loan officers and escrow officers to facilitate smooth and efficient loan closing process.
- Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.
- Created and maintained records of notarized items in paper and electronic forms.
- Reviewed loan documents for completeness and compliance with state and federal regulations.
- Contracted with various agencies to complete personal loan packages.
- Affixed stamp or seal on documents as proof of witnessing event or deal.
- Achieved timeline and quality targets when organizing large volume of records.
- Contacted customers regarding missing or incomplete information on legal documents.
- Created and signed depositions and affidavits used in courts of law.
- Monitored office services mailbox for business support needs and requests.
Education
Licensed NC Private Security Officer - Private Security
NC Private Security
09.2023 - 09.2025
Human Services
Post University
Connecticut High School Diploma -
American School
Lansing, IL06.1986
Notary Public
Fayetteville Tech Community College
Fayetteville03.2023
Skills
- Technology knowledge
- Sales assistance
- Decision-making
- Friendly, positive attitude
- Active listening
- Communication
- Conflict resolution
- Customer service
- Reliable & trustworthy
- Computer skills
- Microsoft Office
- People skills
- Problem resolution
- Supervision & leadership
- Troubleshooting
- Organization
- Team building
- Good work ethic
- Multitasking
- Communicating with businesses
- Event planning
- Fundraising campaigns
- Special events
- Donor relations
- Special events planning
- Managing events start to finish
- Selling event products and services
- Events requirements gathering
- Fundraising
- Monitoring events planning trends
- Community outreach
- Planning & organizing
- Threat assessment
- Access control
- Incident documentation
- Visitor screening
- Patrolling techniques
- Surveillance expertise
- Public safety
- Event security
- Security operations experience
- Crowd control
- Physical stamina
- Premises surveillance
- Visitor management
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the Month multiple months for outstanding performance and team contributions.
- Yearly Winners Circle recipient for being top one percent of T-Mobile.
- Ten time monthly Winners Circle Recipient.
- Video Music Award Los Angeles all inclusive trip Winner.
- Mexico trip all inclusive winner.
- Las Vegas all inclusive trip winner.
- PEAK nomination 2021
- 2025 Customer Service Excellence Recognition
Affiliations
- Chairman of the Board for Karen Chandler Trust. A local 501 C /Cancer Organization.
- Organize and lead many fundraisers and Community Outreach programs.
Timeline
NC Private Security Specialist
Staff 1 Services
09.2023 - Current
NC Notary Public
NC Secretary Of State
09.2023 - Current
Store Support Specialist
The UPS Store Inc.
09.2023 - 09.2025
Licensed NC Private Security Officer - Private Security
NC Private Security
09.2023 - 09.2025
Mobile Expert
T-Mobile
06.2005 - 01.2023
Manager
The UPS Store Inc.
2000 - 2005
Cabinet Finisher
RB Jackson Construction Co.
1990 - 1999
Secretary
Robert Jackson Construction Co.
1986 - 2000
Mobile Loan Closing Agent
Self
2000 - 2006
Human Services
Post University
High School Diploma -
American School
Notary Public
Fayetteville Tech Community College