Hi, I’m
Cindy Marie Elliott
Columbus,Ohio
Summary
Results-driven Fraud Analyst with extensive experience at J.P. Morgan Chase, specializing in conflict resolution and the application of advanced detection tools to combat complex fraud. Proven track record in training teams and enhancing operational efficiency, consistently delivering high-quality outcomes while ensuring regulatory compliance. Strong ability to foster collaboration across departments, driving initiatives that improve overall performance and effectively mitigate risks. Committed to leveraging analytical skills and industry knowledge to contribute to organizational success in fraud prevention and detection.
Overview
7
years of professional experience
Work History
J.P. Morgan Chase
New Account Screening
09.2015 - 09.2017
Job overview
- Monitored transactions and accounts for suspicious activity using specialized software.
- Compiled evidence collected during investigations for use in disciplinary actions or criminal proceedings.
- Assessed risks associated with new products or services from a fraud perspective.
- Reviewed and verified the accuracy of claims before processing.
- Worked well with different people to address challenges and solve problems collaboratively.
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets.
- Followed established guidelines and procedures for maximum regulatory compliance.
- Participated in seminars and additional training to expand knowledge and skills.
- Reviewed activities regularly to identify opportunities for improvement.
- Supported operations with consistent maintenance and updates of corporate files and records.
- Maintained good working relationship with co-workers and management.
- Completed required paperwork within anticipated timeframes.
- Used good judgment to help solve problems.
- Monitored processes and recommended methods for improvement.
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
- Volunteered for and tackled new assignments and tasks to ease staff member burden.
- Finished tasks and job duties, adhering to deadlines to avoid delays.
- Completed assigned tasks prior to shift end.
- Utilized downtime to perform routine tasks, preventing service delays.
J.P. Morgan Chase Corporate Center
Online Electronic Fraud Analyst
04.2012 - 09.2015
Job overview
- Used latest detection tools to identify highly sophisticated fraud attempts.
- Worked effectively in call center environment to handle high inbound and outbound call volumes.
- Recognized changing patterns and techniques used by fraud perpetrators to achieve overall fraud management goals.
- Initiated and performed case investigations, documenting suspected fraudulent activity.
J.P. Morgan Chase Corporate Center
Fraud and Risk Analyst
05.2010 - 04.2012
Job overview
- Monitored transactions and accounts for suspicious activity using specialized software.
- Compiled evidence collected during investigations for use in disciplinary actions or criminal proceedings.
- Assessed risks associated with new products or services from a fraud perspective.
- Reviewed and verified the accuracy of claims before processing.
- Trained new staff on fraud detection techniques and tools.
- Participated in professional development workshops to stay updated on industry trends.
- Investigated suspected fraud cases based on alerts and indicators.
- Responded promptly to inquiries related to suspected fraudulent activities.
- Collaborated with law enforcement agencies in investigations.
- Managed caseloads efficiently, ensuring timely completion of investigations.
- Maintained confidentiality of sensitive information during investigations.
- Developed and implemented anti-fraud policies and procedures.
- Conducted interviews with subjects and witnesses to gather information.
- Educated customers on how to protect themselves from potential fraud.
- Analyzed financial documents to detect irregularities and potential fraud.
- Enhanced security measures by recommending improvements to existing systems.
- Coordinated with legal departments to support prosecution of fraud cases.
- Utilized data analysis tools to improve fraud detection methods.
- Prepared detailed reports on investigation findings for management review.
- Analyzed account transactions thoroughly to trace activity and determine action to be taken.
- Used latest detection tools to identify highly sophisticated fraud attempts.
- Filed appropriate agency reports based on knowledge of federal and state laws regarding documenting financial exploitation.
- Blocked usage of cards and placed account holds to limit potential losses.
- Initiated and performed case investigations, documenting suspected fraudulent activity.
- Identified VIP customers quickly and offered additional support to restore services without increasing company risk levels.
- Monitored and investigated suspicious activity on new and existing customer accounts.
- Recognized changing patterns and techniques used by fraud perpetrators to achieve overall fraud management goals.
- Delivered fraud awareness seminars to external clients, enhancing understanding of risk management.
- Interpreted case management system information to assist with customer questions and resolve cases.
Education
Indiana Wesleyan UniversityMarion, IN
Associate of Science from Criminal Justice
02.2025
University Overview
- Graduated with distinction.
- Featured Presenter, Leading Change in the World, Modern Police Problems.
- GPA: GPA 3.5
Skills
- Conflict resolution
- Google drive
- Calm under pressure
- Quality assurance
- Decision-making
- Written communication
- Planning
- Collaboration
- Team building
- Interpersonal communication
- Training & Development
- Teamwork and collaboration
- Flexible and adaptable
- Microsoft office
- Research
- Active listening
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
New Account Screening
J.P. Morgan Chase
09.2015 - 09.2017
Online Electronic Fraud Analyst
J.P. Morgan Chase Corporate Center
04.2012 - 09.2015
Fraud and Risk Analyst
J.P. Morgan Chase Corporate Center
05.2010 - 04.2012
Indiana Wesleyan University
Associate of Science from Criminal Justice
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