Cindy Marquez

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promoted available products and services to customers during service, account management, and order calls.
• Assisted customers with order placement, product returns and order tracking.
• Developed and updated databases to handle customer data.
• Worked closely with each customer to carefully resolve issues within timely fashion.
• Promptly responded to inquiries and requests from prospective customers.
• Monitored customer conversations and provided timely, knowledgeable assistance.
• Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.

• Download costumer’s data and verify all personal details.

• Call costumers to give their initial call about the credit repair process.

• Analyze and dispute all erroneous data shown on credit reports.

• Assist costumers on any problem regarding their portal, or Identity IQ ( credit monitoring service)

• Chat with costumers about their case and answer any question or address any concern costumer may have.

• Operated and serviced processor equipment to maintain production output.
• Analyzed processor data and developed insight reports for management review.
• Prepared reports and technical documentation of day-to-day production processes.
• Adjusted machines to increase productivity for runs.