Cindy Marquez
El Paso
Summary
Dedicated and detailed oriented professional with a strong work ethic and a proven track record of exceptional organizational skill within the medical field, along with a solid understanding of managing patient accounts effectively and efficiently. Recognized for strong customer service capabilities and a commitment to continuous improvement through openness to constructive feedback.
Overview
18
18
years of professional experience
Work History
Billing and Coding Specialist
El Paso Eye Surgeons
04.2019 - 08.2025
- Verified patient benefits through insurance policies / companies
- Work with insurance companies such as Veterans Administration and Triwest to obtain authorization for emergent surgery.
- Answer questions about billing and EOB’s
- Reduced error rates in medical billing by maintaining thorough knowledge of insurance regulations and guidelines.
- Collaborated with healthcare providers to clarify documentation, enhancing the accuracy of medical records.
- Enhanced team productivity by providing guidance and support to junior coders, fostering a collaborative work environment.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Verified signatures and checked medical charts for accuracy and completion.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Maintained accuracy, completeness, and security for medical records and health information.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Followed exact procedures for handling transfers and other releases of medical records.
- Answer office telephones.
- Take payments and apply to past balances and explain charges that have incurred.
- Fax proper paperwork for denials and authorizations needed.
- Trained others how to verify / obtain referrals /authorization through insurance calls or secure portal.
- Managed front check in and checkout when needed.
- Made appointments for patients whether new or established.
- Managed high volumes of medical records efficiently while maintaining strict attention to detail during the coding process.
- Ensured accuracy in coding through regular audits, identifying discrepancies and areas for improvement.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Maintained strict confidentiality in accordance with HIPAA regulations, ensuring secure storage and handling of sensitive patient information.
- Optimized revenue cycle management by accurately assigning codes for diagnoses and procedures according to established guidelines.
Assistant Manager
7-11
06.2015 - 02.2016
- Prevented store losses utilizing awareness, attention to detail and integrity.
- Trained 2 new employees quarterly.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Computed accurate sales prices for purchase transactions.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Assisted customers with store and product complaints.
- Compiled weekly monetary reports and records for store managers.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Clerk
Alsups
04.2013 - 10.2013
- Processed an average of 75 to 200 transactions each day in a timely manner.
- Opened and closed the store, which included counting cash drawers.
- Kept the store clean and maintained neat, orderly product displays.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Special Needs Bus Driver
Adair Inc.
10.2007 - 10.2013
- Evaluated student needs and addresses and made scheduling adjustments to maximize efficiency.
- Monitored high risk children to identify and avoid potential risks.
- Planned and coordinated routes.
- Managed challenging behaviors by implementing effective de-escalation techniques during transit.
- Ensured student safety by adhering to strict driving protocols and maintaining a clean, hazard-free bus environment.
- Tailored communication strategies to meet the diverse needs of special education students, building rapport and trust during daily interactions.
- Complied with all state regulations regarding vehicle maintenance, licensing requirements, and inspection procedures to avoid fines or penalties.
- Facilitated emergency evacuations drills for students, ensuring they understood proper procedures in case of an actual event.
- Communicated effectively with parents, teachers, and administrators regarding student transportation concerns and updates.
- Provided a positive atmosphere on the bus by fostering respectful relationships with students and encouraging appropriate behavior.
- Adapted quickly to changes in weather conditions or road closures, finding alternate routes when necessary to maintain schedules.
- Coordinated with dispatchers to report any delays or issues affecting transportation services during daily routes.
- Identified and reported mechanical problems and safety hazards.
- Enforced student behavior policies and responded to student emergencies.
- Completed logbooks, incident reports and other daily paperwork.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
- Taught students first-aid and emergency protocols in case of emergency.
- Assisted special needs students with boarding and disembarking the bus, ensuring their comfort and security.
- Reduced incidents of property damage through vigilant monitoring of student activities while on the bus.
- Completed required training and certifications in CPR, first aid, defensive driving, and other relevant courses to ensure optimal job performance.
- Enhanced passenger safety by conducting regular inspections of the bus''s equipment, such as wheelchair lifts or harnesses.
- Participated in professional development opportunities related to special needs transportation best practices whenever possible for continuous improvement of skills.
- Improved on-time arrivals by efficiently planning routes and adjusting for traffic conditions.
Health Administration Extern Student
El Paso Eye Surgeons
02.2019 - 03.2019
- Made new patient accounts and entered in demographics.
- Answered office telephones.
- Followed HIPAA and OSHA regulations.
- Verified patient benefits through insurance companies/ policies.
- Called insurance companies to determine if patients needed a referral or an authorization.
- Faxed necessary documentation to other physicians.
MIBC Extern Student
Escobar Billing Systems
08.2017 - 10.2017
- Analyzed patient EOB and their responsibility under their coverage.
- Assigned ICD-9/10 and CPT codes in regard to patient exams and procedures conducted.
- Verified patient benefits through insurance companies/ policies.
- Utilized EMR system to updated patient records.
- Followed HIPAA and OSHA regulations.
- Answered office telephones.
- Posted payments.
- Registered and entered new patient information into database.
- Called insurance companies in regard to patient appeals.
Education
Associates of Applied Science - Health Administration
Southwest University At El Paso
El Paso, TX03.2019
Associates of Applied Science - Medical Insurance Billing & Coding
Vista College
El Paso, TX11.2017
Skills
- Excellent Critical Thinking
- Great Attention to Detail
- Planning/Coordinating
- Professional Demeanor
- Management & Scheduling
- Supervise & Lead Others
- Client Relations
- Creative Problem Solving
- Handling Disputes
- Excellent Customer Service
- Handling Documentation
- Reporting
- Daily Logging
- ICD-10
- CPT & HCPCS
- Quality Control/Audit
- Data Entry, WPM: 40
- Insurance verification
- Medical claims coding
- Medical terminology
- Knowledgeable in Windows, Nextech, Excel
- Records management
- Medical billing
- Medical record security
- Coding error resolution
- Medicare insurance regulations
- Code assignment research
- Coding appeals
- Teamwork and collaboration
- Problem-solving abilities
- Organizational skills
- Multitasking Abilities
Languages
English
Timeline
Billing and Coding Specialist
El Paso Eye Surgeons
04.2019 - 08.2025
Health Administration Extern Student
El Paso Eye Surgeons
02.2019 - 03.2019
MIBC Extern Student
Escobar Billing Systems
08.2017 - 10.2017
Assistant Manager
7-11
06.2015 - 02.2016
Clerk
Alsups
04.2013 - 10.2013
Special Needs Bus Driver
Adair Inc.
10.2007 - 10.2013
Associates of Applied Science - Medical Insurance Billing & Coding
Vista College
Associates of Applied Science - Health Administration
Southwest University At El Paso
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