Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Marry

Missoula,MT

Summary

Driven professional with a robust background in warehouse operations and customer service, notably at Platypusco. Excelled in optimizing inventory management and enhancing shipping efficiency, demonstrating exceptional attention to detail and team collaboration. Achieved significant improvements in order fulfillment accuracy and customer satisfaction through proactive problem-solving and effective communication. Resourceful Warehouse Manager with 20 years of experience in warehouse operations. Clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Shipping and Receiving Manager

Platypusco
10.2014 - 10.2021
  • Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
  • Pulled, verified, and packaged items for shipment.
  • Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
  • Enhanced shipping efficiency by implementing streamlined processes and procedures.
  • Supervised warehouse staff, providing training and guidance to improve overall performance.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Operated pallet jacks and hand trucks to move items around warehouse.

Personal Assistant to the Owner

Bikers Against Bullies USA
10.2014 - 10.2021
  • Handled sensitive information with discretion while maintaining confidentiality at all times.
  • Managed office inventory effectively by anticipating needs, ordering supplies, and maintaining organized storage systems.
  • Facilitated communication between different teams within the organization by acting as a liaison when necessary, promoting effective collaboration efforts across projects or initiatives.
  • Established relationships with community partners through networking at local events, leading to increased visibility and support for the organization.
  • Conducted research on potential donors and partners, leading to new strategic partnerships and collaborations.
  • Provided excellent customer service when interacting with donors, volunteers, and community members, contributing to a positive reputation for the non-profit organization.
  • Improved outreach efforts by creating engaging social media content and newsletters, leading to an increase in community engagement.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
  • Promoted a positive company image by representing the owner with professionalism during interactions with clients and stakeholders.
  • Used discretion when handling confidential information.
  • Filed paperwork and organized computer-based information.
  • Updated and maintained confidential databases and records.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Volunteered to help with special projects of varying degrees of complexity.

Assembly/Packaging/Quality Control Technician

Paradise Dental
03.2004 - 01.2010
  • Maintained quality documentation and records for conformance with relevant standards.
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
  • Proposed corrective actions to address recurring quality issues.
  • Developed and implemented quality control processes to meet product standards.
  • Established quality-control testing models, procedures and specifications to uplift standards.
  • Reported problems and concerns to management.
  • Reviewed production processes and identified potential quality issues.
  • Performed tests and inspections to conform to established standards.
  • Daily use of Micrometers, calipers and bench grinders

Assembly Worker

Miltex Dental
08.1999 - 03.2004
  • Followed detailed assembly instructions, processes, and procedures.
  • Completed assigned tasks quickly to decrease production time.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Exhibited strong multitasking abilities, successfully managing multiple assembly tasks simultaneously while maintaining focus on quality and productivity.
  • Increased overall productivity with attention to detail, ensuring precise alignment of components during assembly process.
  • Notified supervisor of issues with equipment or production.
  • Enhanced product quality by conducting thorough inspections and addressing any issues in a timely manner.
  • Assembled Dental tools to specification.
  • Visually inspected devices for defects and placed defective items into reject bin.
  • Ensured compliance with industry regulations, consistently adhering to best practices for assembly worker safety standards.
  • Promoted a positive work atmosphere by maintaining open lines of communication with colleagues at all levels within the organization.
  • Tested finished products to perform quality assurance and identify discrepancies.
  • Assembled production parts with high degree of accuracy and precision using hand and power tools.
  • Assembled parts correctly according to specifications, reducing quality issues.
  • Inspected completed products to encourage quality and adherence to company standards.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Carried out preventative maintenance, keeping tools and machinery functional.
  • Inspected products before packaging to prevent shipping defective and damaged goods to customers.
  • Demonstrated adaptability by quickly learning new equipment operations or adapting to updated procedures as needed.
  • Operated tape machines, scales and label printers to package items correctly.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.

Delivery Driver/Warehouse Worker

Rick's Tire and Service
04.1996 - 06.1999
  • Delivered packages to business offices and shops
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Operated equipment while observing standard safety procedures.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

High School Diploma -

Big Sky High School
Missoula, MT
06.1995

Skills

  • Warehouse Operations
  • Order Fulfillment
  • Inventory Management
  • Data Entry
  • Daily Operations Management
  • Shipping and receiving
  • Customer Service
  • Quality Control
  • Warehouse Logistics
  • Customer Relationship Management
  • Order Management
  • Empathy and patience
  • Client Service
  • Front Desk Operations
  • Call Routing
  • Telephone reception
  • Attention to Detail
  • Customer Support
  • Multitasking
  • Reliability
  • Adaptability and Flexibility

Timeline

Shipping and Receiving Manager

Platypusco
10.2014 - 10.2021

Personal Assistant to the Owner

Bikers Against Bullies USA
10.2014 - 10.2021

Assembly/Packaging/Quality Control Technician

Paradise Dental
03.2004 - 01.2010

Assembly Worker

Miltex Dental
08.1999 - 03.2004

Delivery Driver/Warehouse Worker

Rick's Tire and Service
04.1996 - 06.1999

High School Diploma -

Big Sky High School

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Cindy Marry