Cindy Marshall
Wenatchee,WA
Summary
With a proven track record at Confluence Health Hospital, I excel in delivering high-quality nursing care and effective case management, significantly enhancing patient outcomes. My expertise in acute care and compassionate patient advocacy, combined with a commitment to evidence-based practices, positions me as a dynamic RN capable of elevating healthcare standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
RN Inpatient Case Manager
Confluence Health Hospital
05.2016 - Current
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Managed care from admission to discharge.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
- Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions post hospitalization.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Utilization Review RN
Confluence Health/Health Alliance
07.2011 - 05.2016
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Managed care from admission to discharge.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Investigated and resolved issues affecting hospital operations and patient care.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
RN Resource Unit
Confluence Health Hospital
08.1998 - 05.2011
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Worked as Resource float 5 speciality areas Med/Surg, Cardiac post care ER admit Nurse and Pediatrics.
Education
Bachelor of Science - Nursing Leadership And Management
University of Phoenix
Phoenix, AZAssociate of Science - Nursing
Wenatchee Valley College
Wenatchee06-1998
Skills
- Basic life support
- Clinical judgment
- Compassion and empathy
- Discharge planning
- Research utilization
- Community health
- Team coordination
- Patient assessment
- Strong clinical judgment
- Nursing informatics
- Health promotion
- Geriatric care
- Quality improvement
- Direct patient care
- Patient education and counseling
- Medication administration
- Nursing staff leadership
- Licensed RN
- Case management
- HIPAA education
- Patient and family advocacy
- EMR systems
- Chronic disease management
- Acute care expertise
- Hospice care
- Call triaging
- Patient relations
- Health and wellness expertise
- Relationship building
- Intake and discharge
- Medical assessment
- Chart updating
- Coordinating referrals
- Oxygen saturation standards
- Maintaining privacy
- Palliative care awareness
- Preventive health
- Patient discharge
- Advanced cardiac life support (ACLS) certification
Accomplishments
- Implementation - Assisted in implementation of new tracking system that resulted in improved patient care. Timely Discharges.Development of Discharge lounge for patients waiting for rides.
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Advanced Cardiac Life Support Certification (ACLS)
- CCMA-2024
Languages
English
Full Professional
Timeline
RN Inpatient Case Manager
Confluence Health Hospital
05.2016 - Current
Utilization Review RN
Confluence Health/Health Alliance
07.2011 - 05.2016
RN Resource Unit
Confluence Health Hospital
08.1998 - 05.2011
Bachelor of Science - Nursing Leadership And Management
University of Phoenix
Associate of Science - Nursing
Wenatchee Valley College
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