Cindy Marston
General Manager
Cartersville,GA
Summary
Goal-oriented manager with over 17 years of experience in the hospitality industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
24
24
years of professional experience
Work History
General Manager
Comfort Inn & Suites
06.2005 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased hotel bookings by developing and implementing strategic sales plans targeting various market segments.
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries or concerns.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
Office Assistant
Innerx Communications
01.2000 - 02.2004
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
Business Management
Chattahoochee Technical College
Marietta, GAHigh School Diploma -
Cass Hight School
Cartersville, GA05.2000
Skills
- Expense Control
- Customer Relationship Management
- Contract Negotiations
- Schedule Management
- Customer Retention
- Staff Supervision
- Staff Development
- Skilled Negotiator
- Leadership and Team Building
- Marketing
- Revenue Management
- Market analysis
References
References available upon request.
Timeline
General Manager
Comfort Inn & Suites
06.2005 - Current
Office Assistant
Innerx Communications
01.2000 - 02.2004
Business Management
Chattahoochee Technical College
High School Diploma -
Cass Hight School
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