Cindy Martinez Navarro
Columbus ,OHIO
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
House Cleaner
Ohio State Cleaning
Columbus, OH
07.2021 - Current
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned homes following specific and detailed protocols and requests.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Used natural cleaning products where possible and followed product recommendations to maintain client safety.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Cashier
Bath & Body Works
Columbus, OH
09.2022 - 09.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed refunds for worn, damaged and broken merchandise.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Welcomed customers, offering assistance to help find store items.
- Stocked shelves with merchandise when needed.
Alene Candles
Clerk
Columbus, OH
05.2023 - 05.2023
- Modified existing software systems to enhance performance and add new features.
- Understood and followed oral and written directions.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Completed day-to-day duties accurately and efficiently.
Warehouse Associate
Amazon
Columbus, OH
10.2022 - 05.2023
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Operated forklifts to fill or empty overhead spaces.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
Backroom Coordinator
Marshalls Retail Store
Columbus, OH
07.2021 - 08.2021
- Kept stockroom clean and neat for maximum productivity.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Participated in store recovery to keep merchandise displays neat and organized.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Utilized equipment to organize and maintain receiving area.
- Tracked claims by processing damaged goods.
- Removed liquidation merchandise by maintaining and cleaning clearance areas.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Monitored workers and reviewed completed work for proper performance.
- Completed or assisted with difficult or skilled tasks.
- Executed daily tasks such as replenishing shelves, organizing stock rooms, and maintaining a clean work environment.
Warehouse Associate
TJ Maxx Distribution Center
Las Vegas, NV
10.2020 - 07.2021
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Received deliveries, scanned packages and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
Sales Representative
Vector Marketing Company
Las Vegas, NV
07.2020 - 09.2020
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Desert Pines High School
Las Vegas, NV05.2020
Skills
- Shipping and Receiving
- Product Verification
- Freight Labeling
- Physical Strength and Stamina
- Problem-Solving
- Loading Dock Operations
- Warehouse Operations
- Forklift Certified
- Critical Thinking
- Attention to Detail
- bilingual
- fluent in English and Spanish
- Credit Card Payment Processing
- Understanding Customer Needs
- Multitasking and Prioritization
- Customer Data Confidentiality
- Customer Service
- Translation and Interpretation Services
- Calm and Professional Under Pressure
- High-Energy Attitude
- System Implementation
- Quality Control
- Problem-Solving Abilities
- Customer Relations
- Retail Sales Customer Service
- Multi-Line Telephone Skills
- Documentation and Reporting
- Verbal and Written Communication
- Positive Attitude and Energetic
- Prioritization and Time Management
- Scheduling and Calendar Management
- Service-Oriented Mindset
- Active Listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Alene Candles
Clerk
05.2023 - 05.2023
Warehouse Associate
Amazon
10.2022 - 05.2023
Cashier
Bath & Body Works
09.2022 - 09.2023
House Cleaner
Ohio State Cleaning
07.2021 - Current
Backroom Coordinator
Marshalls Retail Store
07.2021 - 08.2021
Warehouse Associate
TJ Maxx Distribution Center
10.2020 - 07.2021
Sales Representative
Vector Marketing Company
07.2020 - 09.2020
Desert Pines High School
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