Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cindy Matos

Staten Island,NY

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Methodical and detail-oriented team player with expertise in team leadership and strong work ethic. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and business insight ensuring operational and service excellence.

Overview

13
13
years of professional experience

Work History

Office Manager

John Tapinis & Associates, Ltd.
07.2018 - 04.2023
  • Managed Human Resources – Onboarding, PTO, staff schedules, policy implementation, training (development and compliance), benefits enrollment (401k and health insurance), and off-boarding
  • Streamlined operations and prioritized tasks
  • Responsible for Accounts Payable/Accounts Receivable
  • Improved employee retention rates by fostering positive work environment and providing growth opportunities through training programs.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Managed office operations while scheduling appointments for department managers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Office Manager/Assistant Property Manager

EDS Management Corp.
05.2010 - 07.2018
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Conducted regular inventory assessments of building and office supplies, ordering necessary items proactively to prevent stock shortages.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Updated reports, managed accounts, and generated reports for company database.
  • Improved tenant satisfaction by streamlining communication between property management and promptly addressing concerns and resolving issues in a timely manner.
  • Assisted with collection of rent payments, ensuring timely deposits and accurate record keeping.
  • Supported property manager with lease negotiations, resulting in favorable terms for both parties.
  • Coordinated maintenance team schedules, optimizing workflow and minimizing downtime for tenant services.
  • Managed vendor relationships, securing high-quality services at competitive prices for property upkeep.
  • Facilitated smooth move-in and move-out processes for tenants, ensuring minimal disruptions to daily operations.
  • Maintained detailed records of all leases, contracts, and legal documents to support efficient property management operations.
  • Collaborated with Property Manager on budget development and expense tracking to maintain financial stability of properties.
  • Provided exceptional customer service to current and prospective tenants by answering inquiries promptly and accurately.
  • Assisted with preparation of legal documentation for lease agreements, eviction notices and other relevant forms in accordance with property management policies.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Administered operations to handle needs of more than 1200 tenants across 1000+ property units.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

Bachelor of Science - Business Management

Monroe College
Bronx, NY

Associate of Science - Medical Administration

Monroe College
Bronx, NY
04.2011

Skills

  • Excellent Multi-Tasking Ability
  • Clear Oral/Written Communication
  • Organizational Skills
  • Time Management
  • Database Administration
  • Human Resources Management
  • Staff Management
  • Operations Management

Languages

English
Spanish

Timeline

Office Manager

John Tapinis & Associates, Ltd.
07.2018 - 04.2023

Office Manager/Assistant Property Manager

EDS Management Corp.
05.2010 - 07.2018

Bachelor of Science - Business Management

Monroe College

Associate of Science - Medical Administration

Monroe College

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Cindy Matos