Cindy Matthews
Madison,AL
Summary
Dynamic customer service professional with a proven track record at Publix, excelling in cash handling and complaint resolution. Recognized for enhancing customer satisfaction through effective problem-solving and maintaining a reliable, organized checkout environment. Committed to fostering positive experiences and driving team success in fast-paced settings.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
5
5
years of professional experience
Work History
Customer Service\ Cshier
Publix
Meridianville, AL
05.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product information to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety and efficiency.
- Handled cash, credit, and debit transactions accurately while following company policies.
- Addressed customer complaints promptly, providing solutions to improve satisfaction.
- Collaborated with team members to streamline checkout processes during peak hours.
Front End Lead
Bj's Wholesale Club
Madison, AL
08.2023 - 05.2025
- Led front-end development team in implementing responsive design principles to enhance user experience.
- Collaborated with cross-functional teams to integrate new features and improve site functionality.
- Mentored junior developers, fostering skill development and promoting best practices in coding standards.
- Spearheaded code reviews and quality assurance processes to ensure high-quality deliverables.
- Developed and maintained documentation for front-end processes, enhancing team knowledge sharing and onboarding efficiency.
Shift Manager
Bojangels
Madison, AL
06.2021 - 07.2023
- Supervised daily operations to ensure smooth workflow and adherence to safety protocols.
- Trained and mentored new staff on operational procedures and customer service standards.
- Coordinated team schedules, optimizing coverage for peak business hours and minimizing labor costs.
- Monitored inventory levels, implementing efficient stock management to reduce waste and improve availability.
- Resolved customer complaints swiftly, fostering a positive dining experience and encouraging repeat business.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
High School Diploma -
EAST LIMESTONE HIGH SCHOOL
Athens, AL05-1998
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Cash management
Timeline
Customer Service\ Cshier
Publix
05.2025 - Current
Front End Lead
Bj's Wholesale Club
08.2023 - 05.2025
Shift Manager
Bojangels
06.2021 - 07.2023
High School Diploma -
EAST LIMESTONE HIGH SCHOOL